Cwtchy Covers Opiniões 203

Great quality. Quiet.

Good quality product this is my second purchase from this company. Order processed imediately and arrived in 2 days

Great quality materials used in the manufacture of this cover. Very good fit Very thick.

Very happy with the service and delivery. The product was as expected and well made.

Seems to do the job temperature more stable

Bought a thermal cover for my lay z spa heater. Really good quality, it's still summer so need to see how it performs over winter but my does it reduce the noise of the egg when on for bubbles! As I say it's made of very robust material, arrived very quick and well packaged! I'd recommend this for sure!

We bought our lid, jacket, pump cover and base a year ago and it is not fit for purpose. There is mould, the water pools and is needed to be scooped off the lid after rainfall, it doesn’t look as described in the picture online and I did bring this up with them. The strap has disintegrated on side. There are fade marks. I have spent approx £500 all in all for something that hasn’t lasted a year. Very unhappy customer and do not recommend.

Item as described and delivery was quick
Would recommend and purchase again if I needed to

Bought from cwtchy before. Always good service and quality products
Highly recommend

I recently purchased what was advertised as white cushion covers, expecting a pristine white colour as shown in the product images. However, to my dismay, the covers that arrived were a yellow cream colour. This was not the colour I ordered or what was advertised online.

Due to some bad weather, I wasn't able to open the box and check the contents immediately. By the time I did, the return period had already lapsed. Despite this, I wasn’t asking for a refund, only a replacement in the correct colour. I reached out to customer service, explaining the situation and asking for an exchange since the items were still in the original packaging and unused.

To my surprise and disappointment, my request was flatly denied. I understand policies are in place for a reason, but given the circumstances, I expected a bit more understanding and flexibility, especially since the error was on their end.

I am extremely dissatisfied with both the product and the customer service. The cushion covers are not the color advertised, and the company’s unwillingness to rectify their mistake leaves a lot to be desired. I won’t be shopping here again and wouldn’t recommend it to others.

The pump cover fits well and provides excellent protection. The pump also seems a lot quieter when running. The cover is well made and was delivered quickly. Packaging could have been a bit better as the box it came in was completely obliterated but luckily there was no damage to the cover

Fantastic company. Excellent pump cover and very helpful customer service. Highly recommend d this company

Brilliant service. I ordered the cover and mat in two different colours. Company rang to ensure the order was correct (it wasn’t) and quickly altered it. Delivery super quick - around 24 hours from order to delivery. Hoping it will reduce bills but can already tell that the pump humming sound is reduced. Highly recommend

I've had the lay-z spa hot tub cover and pump covers for a couple of years now and have found them to be excellent. I haven't used the hot tub for quite some time as I've had work done on the garden. I've recently starting setting an area up for the tub to go and noticed I'd lost a few bits and pieces for the cover poles. I got in touch with them to ask how I could go about getting replacements. Karen promptly responded and then arranged for the replacement parts to be sent over to me; other companies would probably have advised me this was not possible or have charged an extortionate amount to do so. This was not the case here and I can honestly say it's the best customer experience I've had, which is all the more impressive given the profit driven focus of many other companies these days. Highly recommended.

Thermal cover, wrap and base for lay z spa has halved our bills, brilliant product and service

Whilst the insulation of the pump cover appears to be good the closure of the top of the cover is incredibly difficult to achieve and would not stop rain water getting in as not able to sufficiently close the top of the cover. Would benefit from a toggle mechanism or zip to close the cover top

This is our 3rd summer with our laz-y-spa. We have always stood our pump and tub on 100mm insulation which has really helped with noise reduction but decided to get one of these covers as I was concerned there was still a humming noise.
We’ve had it now a few weeks and can definately tell the difference so we’re very pleased with our purchase.
The cover is really well made too and it looks much nicer than the pump.

This cover came very fast! Have not really received the best benefit of the
Is yet, as it is not winter, it is on the pump though. Fits very well, and easy to put on.

Top marks to the guys at cwtchy covers. I ordered on a Sunday night and after ordering I then realised they were very local so after an email and a quick conversation they let me collect the cover the same day as they had them in stock. 10/10. 👍👍