First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process.... Ver mais
I eventually found the bike I'd been trying to find for years at Cycle Exchange. Nothing seemed too much trouble, with the picky adjustments I needed until the bike felt right. It's my first experi... Ver mais
I purchased a 2025 Trek Domane+ AL5. It was delivered via a dedicated courier and was as described. I had it set up on my turbo trainer the next day and I have been very happy with my purchase.
Informações sobre a empresa
Escrito pela empresa
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Informações de contacto
27 Sury Basin, KT25NZ, Kingston, Reino Unido
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
Respondeu a 83% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The bike arrived exactly as described
The bike arrived exactly as described, well packaged and in good time.

Resposta da Cycle Exchange
Great experience from start to finish
Great experience from start to finish. Well structured website with clear and relevant info related to the frame I purchased plus the option to speak direct with one of the team.

Resposta da Cycle Exchange
This is the 3rd bike I buy from Cycle…
This is the 3rd bike I buy from Cycle Exchange. Great experience. Good advice on what’s right for me, no sales push.

Resposta da Cycle Exchange
Saw a bike that I had been looking at…
Saw a bike that I had been looking at for a few months! Called Cycle Exchange and all of the advisors were very helpful and professional. Helped me make my mind up and I am now the proud of owner of said bike. Excellent job 👍👍

Resposta da Cycle Exchange
This is the first time we have dealt…
This is the first time we have dealt with them and from the outset to completion the journey was absolutely amazing. Have no hesitation in recommending this company to anyone. So professional. Martin at South Downs Bikes

Resposta da Cycle Exchange
nice... very nice bike
excellent thanks.... looks even better than the photo's and very nice set-up have put the basics on but waiting for the roads to dry out before giving it a spin, my giant content sl is 2kg heavier but really enjoy riding that one so guessing this one will be awesome...good communication with couriers and your team thank you ...also what a bargain :) very pleased with the quality and the price

Resposta da Cycle Exchange
Sales people
Definitely the sales people made my experience great. They knew a lot about the products they sell and were very kind and patient with me. They offered me to do test drives and guided me through my decision.

Resposta da Cycle Exchange
Great service and very responsive to…
Great service and very responsive to emails.

Resposta da Cycle Exchange
Very helpful
Very helpful. Very friendly. And a good price for an excellent bike.

Resposta da Cycle Exchange
Excellent
Excellent, efficient and friendly service. I got a great bike, as advertised, at a good price. Would recommend.

Resposta da Cycle Exchange
My Cycle Exchange experience was great…
My Cycle Exchange experience was great - it was straightforward - Cycle Exchange explained everything clearly and they arranged collection and delivery with ease. Dealing with Cycle Exchange was a great experience and I would recommend anyone to Cycle Exchange.

Resposta da Cycle Exchange
Excellent service and a great price
Excellent service and a great price. Would not hesitate to use them again.

Resposta da Cycle Exchange
Fantastic service
Fantastic service, great bikes, nice coffee. Pre and post sale process was faultless. Wholeheartedly recommend.

Resposta da Cycle Exchange
Friendly customer service
Friendly customer service. Informed and knowledgable.

Resposta da Cycle Exchange
Communication re Cycle to Work Scheme…
Communication re Cycle to Work Scheme was faultless from knowledgeable and helpful staff. Transaction was very easy. I love my new bike, just waiting for better weather....

Resposta da Cycle Exchange
Vitus zx-1 evo sram red axs ordered…
Vitus zx-1 evo sram red axs ordered on-line and received a couple of days, well packaged.
Superb bike hardly a mark on it and the main one on the downtube was rubbed off by the guy at Bicycle Lounge who did a bike fit, he was impressed too looking at the spec and the price and the condition etc.
just a shame the original Reynolds wheels weren't on it as they are for sale on CE ? ?

Resposta da Cycle Exchange
Really impressed with Cycle Exchange
I find it quite rare nowadays to find a company that actually does what they say without chasing, drama or some level of inconvenience, so Cycle Exchange were a pleasant surprise. The response time to queries is really quick and the order process is straight forward, even when cycle scheme vouchers are involved. My only negative observation was the delivery (and this may have been down to the courier) which although was very fast, the bike was delivered without any notice and it was just by luck that I was at home. Overall, I would definitely buy from Cycle Exchange again.

Resposta da Cycle Exchange
Very easy purchasing product,fast…
Very easy purchasing product,fast delivery,always kept up with where my product was and and following up after it was delivered making sure all was okay

Resposta da Cycle Exchange
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







