Cyclowax Opiniões 

139
TrustScore: 2 em 5

1,9

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Classificada 1 em 5 estrelas

Ordered in March despite the advertised delay in delivery until April. It didn't come. Then we were told it would be June. It didn't come. Then we get a video of the owner holding an empty box telling... Ver mais

Classificada 1 em 5 estrelas

Scammers: Delays and excuses are plenty, but nothing else. Instead of shipping the already paid orders or at least answer the queries, they post on Facebook how great their product show was at a rando... Ver mais

Classificada 5 em 5 estrelas

I'm not sure why there are so many negative reviews regarding the customer service of this company as I had a fantastic experience with them. I had to get something refunded and the process was smooth... Ver mais

Classificada 1 em 5 estrelas

Hab im März mit Liefertermin Ende April 26 bestellt. Es ist jetzt mitte Juli, und nach der x-ten Mail welche irgendwelche Ausreden bringen weshalb ich jetzt noch ein paar Tage warten muss (beim letzte... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para bicicletas

Escrito pela empresa

Always a clean chain. A chain treated with Cyclowax remains clean, requires less maintenance, saves you watts and doubles the life of your drivetrain.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

139 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 15% das suas opiniões negativas

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1,9

Todas as opiniões

(139)

20 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

My experience with waxed chains are…

My experience with waxed chains are positive, and because it thought a professional waxed chain by cyclowax, I want to experience the difference of my own waxed chain and cyclowax. So I bought an shimano 11 speed waxed chain. By opening the package, the first think, is it an real shimano 11s chain, I have my doubts. So checking the chain, it is waxed, but thin ? Maybe this is because of professional waxing. Tried the chain yesterday, for a ride of 130 kilometers, and after 50 kilometers it feels like I was riding on a coffee bean grinder 😮‍💨, and when I was home, I see small metals flinks in the chain 🤨, double check, maybe grease? Verry unpleasant, so not a good experience for me. I go back to my original Shimano waxed chain, done by myself. A big fail for a €79,00 waxed chain.

1 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

prijs kwaliteit een topper

ben zeer tevreden over het resultaat, doch heb ik gewoon 3 wax tabletten laten smelten op het fornuis en werkt ook zeer goed wat het veel goedkoper maakt, heb ineens 3 kettingen tegelijker tijd gewaxed en kan je dus zeer lange tijd rijden zonder je opnieuw moet beginnen, naar mijn mening best de missing link niet mee waxen want de sluiting werkt dan behoorlijk minder.

15 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Super klantenservice

Super klantenservice, geweldig goed product, snelle levering. Ben sinds een paar maanden overgestapt en het scheelt veel tijd in het onderhoud van mijn fietsen.

12 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The best product for clean chain!!

I got cyclowax starter kit as a present and all I can say that this was one of the best surprises I got recently. I went to bike shop, take down derailer, chain ring (separated them also big from smaller one), rear cassette and cleaned it almost to perfection (little on ocd side I know). After assembling all the parts I went for a ride to make sure this is what they sell, dirt free chain. And it's true!!! I did 275km in couple short rides, and if there is something on chain to be seen just use my finger and dirt goes away. Hands are 99% clean and there is no more chain stains or anything similar. On next ride I will use waxing for the first time so will edit this review later bit, but for now...1000% I recomended cyclowax product its just...dirt free :)

Edit 08.03.2025
I waxed my chain for the second time after 500km (1000k in so far) and it works perfect no chain stains etc. Two things I would add and that is to change your waxing interval to 300km because after that chain is still clean but it sounds like there is no wax and its louder, so 250-300k perfect interval.
Second after you wax it as soon as chain is ok to touch by hand after re-waxing (5' cca) put it on a bike, because after 20' or more is quite hard to break all chain links from hardened wax...trust me...and to finish, be prepared in winter months when bike is on smart trainer to have excess wax for a few rides on the floor after waxing. Nothing big of a deal clean with dry cloth or towel paper...just good to know. All in all the best thing I could have for my bike...waxed chain

21 de outubro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Great product but beware

Great product but beware! Having paid shipping I then got another bill from fedex for over £50, for vat and disbursement fees, this blasts the price way over what it’s worth, having known this I would not have bought it and gone for different product, simply not worth it, i certainly won’t be ordering any replacement wax it’s a rip off

11 de setembro de 2024
Opinião espontânea
logótipo da Cyclowax

Resposta da Cyclowax

Hi Chris, yes that is a frustrating experience. Since you are based outside of the EU, you see all prices ex vat. When checking out, you could have opted to pay these up front. If not, customs then charges you the vat + handling fees after the purchase. The option is there in our webshop, but anyway, it's not ideal. We are in the process of setting up a local UK vat-number and that should solve this.

Sorry to hear about that experience. Hope you enjoy the wax!

Kind regards,

Jakob

Classificada 1 em 5 estrelas

Product did never arrive

I don't know if the product works, it did never arrive, and I ordered a month ago. My parcel got stuck at FedEx, but neither FedEx nor the customer service from Cyclowax was able to get it delivered. I asked for a new delivery or a refund, but did not receive an Answer. I even used two different email adresses from different providers to ensure communication does not get lost in Spam filters. Very unprofessional for such an expensive high-end product.

17 de maio de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Re-waxing cycle much shorter?

I bought one of those very nice arranged starter kits with a pre-waxed chain and mounted this on a brand new mountainbike that I thoroughly cleaned before. Since then I rode 158 km exclusively in dry and dusty conditions. However the chain started to make some noise after about 100 km. I asked cyclowax whether this is normal, but didn't get an answer for meanwhile three weeks. Officially they claim it would last for 300 - 500 km. I understood that a pre-waxed chain represents the best possible condition, because it never saw oil that needed to be removed in a sophisticated process. So if a chain in such kind of optimum conditions lasts less than a third of the time promissed, it is a froud.

1 de fevereiro de 2024
logótipo da Cyclowax

Resposta da Cyclowax

Hi Johannes,

Thanks for your review.
And sorry to hear you’re having some troubles with the wax.



We did however send you an email reply, maybe it’s in your spam folder?

There a lot of reason why the chain sounds dry after x km’s therefore we also asked for more information to understand the situation.

If you can reply to the email or send us a new email with the riding conditions and pictures of the drivetrain and a video of the sound you’re hearing we’ll help you out.



On average, we reply within 2 hours during business hours, so if you don’t get an email after 3 weeks, it’s better to send us another email. 



Cheers,

David

Classificada 4 em 5 estrelas

Top Produkte, Versand hat leider etwas gedauert

Die Versanddauer hat leider etwas länger als angegeben gedauert, aber nach unkomplizierter und sehr freundlicher Rücksprache kamen die bestellten Produkte sehr zuverlässig an.
Die Verwendung ist absolut simpel und das Ergebnis ist der WAHNSINN! Ich bin mit den Produkten von Cyclowax sehr zufrieden!

5 de fevereiro de 2024
Classificada 5 em 5 estrelas

System macht das Thema simpel

System macht das Thema simpel. Reinigung des Rades ist einfacher. Reparatur hatte ich noch keine, aber wenn es nötig werden sollte ist es sicher weniger schmutzig.

5 de fevereiro de 2024
Classificada 5 em 5 estrelas

Great experience!

The information on the website is very clear and understandable, even if you don't know anything about bike maintenance.
When I received the starter kit, I was instantly curious about what was inside. The instructions were, just like the website, very clear and understandable. When you read the instructions, you know immediatly what to do and not to do.
Waxing your chain looks like something very difficult, but with this kit it's child's play.

1 de fevereiro de 2024
Classificada 4 em 5 estrelas

Great product!

Melting pot works great.
Connex chain is ok.
Unfortunately the drivetrain stays not as clean as I expected (but far better than with oil).

1 de fevereiro de 2024
Classificada 1 em 5 estrelas

Great Product BUT BEWARE!!!!

Great Product BUT BEWARE!!!!
and extra £41.16 Customs and Taxes.
I feel as most EU countries advertise to customers INCL Taxes - they are taking advantage of European orders and near 5-6 weeks later receive a bill from FED EX!>>

and STILL they messed up sending the wrong instructional booklet.

+ they say up to 800km of riding without cleaning - but then when the kit arrives suggest re-waxing every 300km - that's like every 2 weeks!!!!

lot of hassle.

22 de março de 2024
Opinião espontânea
logótipo da Cyclowax

Resposta da Cyclowax

Hi Shaun,

Thanks for your review.
Let me clarify.

For our UK website we have all prices ex. vat and subject to import and duty fees. This is mentioned on 3 different places.

1. In the shipping policy
2. Below the add to cart button
3. In the checkout you can choose to pay the vat & duties directly or pay this later. This is a choice you can make yourself.

Everywhere on the website we say 300-500km, except for one place where we say up to 800km in good weather.

Sorry to hear you have received the wrong booklet, luckily we also send 2 emails with every step you need to take.

Classificada 1 em 5 estrelas

6 weeks after receiving the goods

6 weeks after receiving the goods, an invoice for 40 CHF came from the sender through customs clearance. The goods were actually supposed to be cleared by the provider, but after writing to the manufacturer several times there was no response. I advise you not to order anything here as there are hidden costs

12 de janeiro de 2024
logótipo da Cyclowax

Resposta da Cyclowax

Hi Florian

Thanks for your review.

However, we looked through all our systems and couldn’t find any emails or messages from you.

We’ve also reached out to you to see where the emails have gone, but haven’t received anything back from you.

On the website, we do mention that the prices are ex. vat and subject to import and duty fees if you order from Switzerland. This can be seen throughout the ordering process and in the shipping policy.

We’re sorry you have had an unexpected experience, but we provide all information and reply to all emails and messages that we receive. In most cases, this is in less than 2 hours.

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