Cyrus Rugs Australia - Mt GravattOpiniões 

11
TrustScore: 4 em 5

4,0

Shop 15/1290 Logan Road, Big Top Showrooms, 4122 Mount Gravatt, Queensland, AU


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I purchased a rug online, very excited. Was not cheap but was on sale. It arrived, the colour was different to advertised, it stunk like chemicals (did not feel safe for pets), it's hard, not a car... Ver mais

Classificada 5 em 5 estrelas

Staff were very friendly, helpful and accommodating in assisting me to choose a rug. They were also very knowledgeable about the rugs, how they were made and the region they came from. It was very... Ver mais

Classificada 5 em 5 estrelas

Ability to “try” a rug. In case if it's not right for you for one reason or another, Cyrus rugs giving you an option to exchange it. Very friendly staff, willing to help.

A empresa respondeu

Classificada 5 em 5 estrelas

Really friendly and professional help from team member. Took the time to understand what I wanted and nothing was too much trouble. The rug is perfect. Looks and feels luxurious.

A empresa respondeu


Informações sobre a empresa

  1. Loja de tapetes
  2. Decoração e Design de Interiores
  3. Acessórios para móveis

Escrito pela empresa

Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au


Informações de contacto

  • Shop 15/1290 Logan Road, Big Top Showrooms, 4122, Mount Gravatt, Queensland, Austrália

  • 0731724835

4,0

Bom

TrustScore: 4 em 5

11 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(11)

55 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Old school customer service…

There’s nothing like great customer service. It’s refreshing to walk into a store where the staff know their product and what would look good in your home. We were very happy with the help we received in choosing the rug for our difficult space. The rug is beautifully made and we couldn’t be happier.

3 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Stay Away

I purchased a rug online, very excited. Was not cheap but was on sale. It arrived, the colour was different to advertised, it stunk like chemicals (did not feel safe for pets), it's hard, not a carpet material, and had a fault, thread loosely hanging out of the middle of it next to a stain. I contacted them and they tried to charge me, not only to return a faulty item, but ALSO for the cost of "free shipping" (deducted from what I paid) in order to return it. This is very clearly I'm breach of consumer law. Not only is the rug AWFUL, but they are using illegal tactics to try to sell faulty products. Extremely disappointed

8 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good customer service

Good customer service. Got me the right rug and quickly

23 de setembro de 2023
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hi Luke,
Thanks a lot for the 5-star review! We're glad you experienced good customer service, and we're thrilled we could get you the right rug quickly. If you ever need more assistance or have questions, feel free to reach out. Happy decorating!
The Cyrus Rugs Team

Classificada 5 em 5 estrelas

Good service

Ability to “try” a rug. In case if it's not right for you for one reason or another, Cyrus rugs giving you an option to exchange it.

Very friendly staff, willing to help.

22 de julho de 2023
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hi Svetlana,
Thanks a million for the awesome 5-star review! We're delighted to hear that you enjoyed our at home trial option and found our staff friendly and willing to help. If you ever need more assistance or have questions, feel free to reach out. We look forward to serving you again!
The Cyrus Rugs Team

Classificada 5 em 5 estrelas

Really friendly and professional

Really friendly and professional help from team member. Took the time to understand what I wanted and nothing was too much trouble. The rug is perfect. Looks and feels luxurious.

23 de maio de 2023
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hello Sue,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Mt Gravatt store.
Cyrus Rugs Team

Classificada 5 em 5 estrelas

The lady who sold me the rug was…

The lady who sold me the rug was extremely helpful and very patient.

22 de maio de 2023
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hello Vicky,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Mt Gravatt store with out staff member.
Cyrus Rugs Team

Classificada 5 em 5 estrelas

Best decision ever!

I had a particular boho look I wanted to update my bedroom then went looking on line. Cyrus Rugs had exactly what I wanted. A quick trip up the road to see the real thing and it was a done deal. The ladies in the shop were most helpful and ordered in the size I wanted. It's now on the floor and I just love it.

23 de abril de 2023
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hello Jan,
Thank you for this 5-Star review. We are happy to hear of your experience with our workers in our Mt Gravatt store and hope to see you again one day!
Cyrus Rugs Team

Classificada 5 em 5 estrelas

Customer service was good and I'm happy…

Customer service was good and I'm happy with my purchase.

26 de janeiro de 2023
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hello Cassidy,
Thank you very much for this 5-star review. We are glad to hear you enjoyed your experience at our Mt Gravatt store.
Cyrus Rugs Team

Classificada 5 em 5 estrelas

Thank you for my great rugs

Thank you for your great staff and service. I am delighted with my rugs. I enjoy coming to your store.

5 de setembro de 2022
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hello,
Thank you very much for this 5-star review. We love to hear of this great feedback and appreciate your business.
Cyrus Rugs Team

Classificada 5 em 5 estrelas

A satisfying shopping experience

Staff were very friendly, helpful and accommodating in assisting me to choose a rug. They were also very knowledgeable about the rugs, how they were made and the region they came from. It was very helpful being able to try the rug in my home first before purchase. We love the rug we chose it, is a beautiful addition to our home.

15 de agosto de 2022
Classificada 5 em 5 estrelas

Helpful customer service

Helpful customer service, very good quality rugs at a fair price, my choice was not available at Mt Gravatt store so staff member (Hasti) called another store and have them send my choice of rug and hall runner to Mt Garvatt which I was apply to collect within a few days.

4 de junho de 2022
logótipo da Cyrus Rugs Australia - Mt Gravatt

Resposta da Cyrus Rugs Australia - Mt Gravatt

Hello Kathy,
Thank you very much for this 5-Star review. We are glad to hear of your experience at our Mt Gravatt store with Hasti.
Cyrus Rugs Team

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