Daintylondon Opiniões 

85
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I booked Jade for a hen do necklace making activity and she was absolutely fantastic! Everyone really enjoyed the activity and our designs came out so well (I wear mine on a daily basis!). She was so... Ver mais

Classificada 5 em 5 estrelas

I received the most beautiful ring for my birthday !! Gorgeous design and quality with the most stunning Bali Topaz 🩵 I’ll cherish it forever !!

Classificada 5 em 5 estrelas

I have never been one to purchase jewellery,usually a skincare,make up,clothes girl.But wow after stumbling across Dainty London i am obsessed.The earrings,rings and there monthly subscription box o... Ver mais

Classificada 5 em 5 estrelas

I’ve bought from Jade at Dainty London multiple times, always returning because of the style and quality of the pieces. Most recently Jade guided me through purchasing a statement ring, helped me with... Ver mais

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Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

The blend of nature, storytelling, and sustainability is what makes Dainty London Jewellery so special and admired by many.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

85 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(85)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Years later my ring is still my fave!

I came across this brand when I was bought a pair of earrings and a ring as a gift a couple of years ago. I loved them so much that I have since bought a friend a ring for her very special birthday (after she commented on mine) and she loves it too and said she gets so many comments on it. I have recommended Dainty Jewellery to a few other friends and family who I knew would love their style.

I am still wearing my earrings most days and my ring is still going strong years later and the most beautiful one I own! Very pleased I found this lovely brand 😊

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant jewellery workshops…

I’ve recently attended two jewellery making workshops run by Dainty London - they have been such relaxing & fun events. The quality of teaching and general atmosphere is amazing! Jade is attentive, knowledgable and super helpful throughout the classes and always goes above and beyond to make sure our final creations look perfect!! Cannot recommend the Dainty classes & Dainty London more!!

23 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful jewellery

Beautiful jewellery
I love the starfish earrings and necklace and wear the necklace every day. Excellent quality, kind and personal service. Will be shopping with Dainty London again soon!

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My go-to brand for elegant, affordable jewellery

Dainty London is my go-to brand for accent pieces. Firstly, I love to support a small business but also her jewellery is so unique and such beautiful quality. I always get compliments when I wear them. Last year I was lucky enough to receive one of her rings for my birthday from hubby (who could see from my collection what an avid fan I am!). It’s exquisite. The gold plating and semi precious stone make this look far more expensive than its accessible price tag. Jade even included the most gorgeous earrings as a surprise as she knew it was my birthday. I’ll wear these pieces forever. Highly recommend! X

31 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I bought a beautifully crafted jewellery box

I bought a beautifully crafted jewellery box from Dainty. It was made to a great standard and had a luxury feel to it. All of the tiny details were finished to a quality.
The ordering a delivery service were seamless.
Overall a great product and a stress free transaction.

31 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely beautiful Jewellery

Absolutely love the beautiful ring I recieved from Dainty London.

Jade has excellent communication and customer service, and kept us updated throughout the purchase from order to recieving the ring.

I have had the ring now 6 months and have had no issues! I will be purchasing again in the near future!

Thank you

10 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely love the collection by…

I absolutely love the collection by Dainty London - purchased a few items for me and to give as gifts. Knowing it is all handmade as well is special and the designs as just so beautiful always receive lovely compliments when I am out on the rings and bangles I have. The customer service has been fantastic and what I love is that the designer herself runs the business and she has been so friendly and kind when I wanted to create a bespoke designed ring as a gift.

21 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding quality jewellery

Outstanding quality jewellery, prompt delivery and excellent packaging.
We've watched Jade and her team build Dainty London from the very beginning & always recommend DL to friends and family.

20 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

We are taking legal action against Jade…

We are taking legal action against Jade and her 'Jewellery'.

On Multiple occasions she has provided faulty items to us, agreed a refund and then went back on her word. She passed us to one of her Juniors, Daniel Smithson, who is unfortunately as clueless as her and who responds with emails that don't make sense.

She continues to argue with us despite all the evidence we have. First the ring arrived with a dent/scratch in the middle of the gem. Then it came and the clasps started to open/break after a few weeks (it's not worn daily) and on her final attempt, she sent a ring that's described as 'gold plated'...without gold plating on it.

They say their QC is detailed and their 'expert jewellers' have reviewed the case, but the evidence (which they have none of) does not equal this.

If you're brave/stupid enough to buy from them, don't expect anything of any quality, or to be treated with respect. Jade comes across as entitled and arrogant.

17 de julho de 2024
Opinião espontânea
logótipo da Daintylondon

Resposta da Daintylondon

Dear Tej,

At Dainty London Jewellery, we are committed to delivering high-quality products and exceptional customer service. We have successfully served thousands of customers online this year and delivered all orders using our delivery partner Royal Mail. Unfortunately, your experience has not met our usual standards, and we wish to address your concerns clearly and professionally.

Addressing Your Concerns:
1. Initial Purchase (January 2024): You received the ring on time.
2. First Issue: You reported the ring was damaged during delivery. We replaced the ring and changed to a newly requested size at no extra cost and provided you complimentary gold earrings as a goodwill gesture.
3. Second Issue (June 2024): You reported a broken claw. We replaced the ring again.
4. Third Issue (July 2024): Despite confirming the ring was in perfect condition upon dispatch, you then reported further issues upon delivery. We offered to re-plate the ring and cover all delivery fees, which you declined.

Key Points:
* We have successfully served thousands of customers online and over the counter and maintain a very healthy returning customer rate.
* We maintain stringent quality control measures, built up over years of trading, and have in this case taken pictures prior to shipping and sent evidence of the second ring which we have had independently reviewed by master jewellers.
* We have provided two replacement rings and earrings worth £65 as a sign of goodwill and have offered to examine the third ring.
* We always maintain a professional and friendly tone in our communication.
* Despite multiple resolutions, you have continued to be aggressive and verbally abusing our team, you have made threats, posted on social media, posted multiple negative reviews, and filing complaints unless a full refund was issued. Such threats are taken seriously.

Our Commitment:
We take pride in our rigorous quality control measures and professionalism in handling customer concerns. We regret that our extensive efforts have not met your expectations.

Classificada 5 em 5 estrelas

Absolutely love this jewellery brandnd

Absolutely love this jewellery brand. I've got a few completely different items now and they are pretty much the only pieces of jewellery I will now wear. The extra touches jade puts in meant I've kept going back, she's amazing. I fell in love with a ring but was worried about it being too big but after talking to jade she offered me an alternative that was absolutely perfect and each piece has arrived so beautifully wrapped the extra effort really shows.

2 de dezembro de 2023
Opinião espontânea
logótipo da Daintylondon

Resposta da Daintylondon

Thank you so much for your lovely review! We are thrilled to hear that you are enjoying your new pieces and that they are bringing a bit of Ocean magic to your everyday life. It's always our goal to create pieces that tell a story and become a cherished part of your life’s journey.

Thanks again for your kind words and for being a part of the Dainty London family. We hope your jewellery continues to be a source of joy and inspiration for you!

Classificada 5 em 5 estrelas

I have several gorgeous pieces from…

I have several gorgeous pieces from Dainty London, earrings and a necklace which I wear every day as they are so perfect as well as a stunning ring which I save for special occasions!
I'm obsessed with all their jewellery - I love when it arrives in the post as the packaging is so pretty it feels like opening a gift!
Such a lovely company!!

3 de novembro de 2023
Opinião espontânea
logótipo da Daintylondon

Resposta da Daintylondon

Thank you so much for your lovely review Hiral! We are thrilled to hear that you are enjoying your new pieces and that they are bringing a bit of Ocean magic to your everyday life. It's always our goal to create pieces that tell a story and become a cherished part of your life’s journey.

Thanks again for your kind words and for being a part of the Dainty London family. We hope your jewellery continues to be a source of joy and inspiration for you!

Classificada 1 em 5 estrelas

The Founder Is Rude, Poor Quality Products, Ignored Emails!

I have to say, my experience with this company has been extremely disappointing. As a customer, I have consistently had to follow up on emails, wasting a significant amount of my time. To make matters worse, the ring I purchased turned out to be faulty after only a short period of wear. It's truly disheartening to realise that a cocktail ring couldn't even last for four months.

Upon researching the brand online, I came across their claim of "standing behind the quality and durability of their jewelry." Well, let me tell you, that was definitely not the case for me. They also advertise a free repair service within a year, but when I contacted them, the founder had the audacity to act like replacing my faulty ring was some kind of favour. To top it off, they refused to cover the return postage costs. Dainty London eventually replaced the ring but they sent it back to me in the wrong size, making the whole process even more complicated.

Due to all of these difficulties, I decided to request a refund. Instead of handling the situation professionally, the founder, accused me of being a demanding customer and even threatened legal action if I didn't return the ring within a week (despite it being Dainty London’s mistake for sending the wrong size). I complied with her request and returned the ring at my own expense, but she didn't provide me with a full refund. When I questioned this, she had the nerve to send me a rude email, stating that I am no longer allowed to contact her about this matter, unless I plan on making another purchase. Now, she's completely ignoring all my emails.

I must express my deep disappointment, as the customer service, product quality, and behavior of the owner are completely out of line with the expectations set by Dainty London’s website. I strongly advise others to spare themselves the hassle and frustration of dealing with this company.

15 de janeiro de 2024
Opinião espontânea
logótipo da Daintylondon

Resposta da Daintylondon

We have received your review and must express our bewilderment. Your account of events is at odds with the high standards of customer service and product quality for which Dainty London Jewellery is renowned. We would like to highlight some key points:

• Your comments on our response times stand in stark contrast to our meticulous records. Our team has a well-documented history of responding swiftly and effectively, making your claims quite perplexing. Due to the volume and nature of your correspondence, we found it necessary to request a moderation in the frequency and tone of your emails to ensure our customer service could be managed effectively and with respect. When the intensity of your messages escalated, we were obliged to caution you that further action might be required to prevent abusive behaviour.

• In response to your comments on the ring's durability, every item from our collections passes through stringent quality assurance protocols. The incidence of our jewellery developing the kind of issues you've described within such a short timeframe is quite unusual. Additionally, it's important to highlight that the ring was in your care for 6 months before the reported damage occurred. An independent quality assessment has determined that the damage was due to an impact on the setting, indicating it was not a result of our craftsmanship but rather from the way the ring was handled while in your possession.

• Your depiction of the refund process and our communication does not accurately represent how we conduct business. We pride ourselves on handling all customer enquiries with professionalism and a fair approach. Regarding the item you purchased on sale and later returned, it's important to note that the item was returned six months post-purchase, following damage that occurred by you, during this period. Additionally, your request for a refund came ten months after the initial purchase. Given the exceptional nature of this timeline, as well as the persistent and intense nature of your correspondence, we made a rare decision to proceed with a refund under the condition that it would close our interactions. This decision was taken to ensure our time could remain focused on providing excellent service to all our customers. It's worth mentioning that such a refund request, after a substantial period of use, would typically be challenging to honour with other brands in the jewellery industry.

We stand by our reputation and the quality of our products and service. Your review, starkly contrasting with the experiences of our numerous satisfied customers, compels us to critically evaluate its credibility.

Classificada 5 em 5 estrelas

The jewellery is beautiful and unique…

The jewellery is beautiful and unique and the service is excellent!

29 de junho de 2022
Opinião espontânea
logótipo da Daintylondon

Resposta da Daintylondon

Thank you so much for your lovely review Sophie! We are thrilled to hear that you are enjoying your new piece and that it's bringing a bit of Ocean magic to your everyday life. It's always our goal to create pieces that tell a story and become a cherished part of your life’s journey.

Thanks again for your kind words and for being a part of the Dainty London family. We hope your jewellery continues to be a source of joy and inspiration for you!

Classificada 5 em 5 estrelas

I was very lucky to receive an…

I was very lucky to receive an absolutely beautiful necklace from mg family for my birthday!! Definitely don't want to take it off! It's absolutely stunning! I am a very lucky lady! 🥰

15 de agosto de 2022
Opinião espontânea
logótipo da Daintylondon

Resposta da Daintylondon

Thank you so much for your lovely review Nicola! We are thrilled to hear that you are enjoying your new necklace and that it's bringing a bit of Ocean magic to your everyday life. It's always our goal to create pieces that tell a story and become a cherished part of your life’s journey.

Thanks again for your kind words and for being a part of the Dainty London family. We hope your jewellery continues to be a source of joy and inspiration for you!

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