Dales Cornwall Opiniões 

So here is my final update for dales!, financial ombudsman took my complaint on and all my evidence, case was upheld and van was rejected last week as most likely all issues were there when purchased. Waiting on finance company to do their paperwork etc and still using the van to work. Today the noise they were adamant was the air duct was getting louder and louder then eml lights no power then red eml light. OBD confirmed a turbo code and the noise disappeared funny that. Anyway vans going back full refund to but do need to get my gap insurance payment back off dales so I’ll be speaking to them soon 👌🏻. Don’t be fobbed off and genuinely listen to the negative reviews they aren’t all fake.

Edit- in response to dales Harvey received an email which he replied to stating that the radio still isn’t fixed on 26/9/25 it’s 100% worse have proof from that day until now to! And Andy received and replied basically saying take it up with the finance passing the buck! to a copy of a formal complaint on the 2/10/25. I wouldn’t be putting a formal complaint if it was all ‘fixed’ would I? No follow up since on how the vans going either and in one email I provided Andy with my number so we could discuss the issues no call, he said he’d come out and see me when I collected the small hire van he never and there’s a witness to it, can’t get through to the desk the ignore your call when your number flashes up as we found out while trying to contact when the motor home took the wing mirror off the demo van. Happy to share everything on request with anyone that needs to see it.

In Really disappointed in this experience and with dales after buying a car from them in 2017 which was actually really reliable and no issues!

This time I needed a van from a reliable ’trusted’ dealership but unfortunately dales don’t seem to be all that anymore! This van is for a small business that doesn’t make a fortune after being let down with private buys Tom knew the situation and in his video of the walk around he states a few bits to do and it’s good to go! Picked the van up on the 3rd June and the problems started as soon as I hit the a30, long story short dales have had 4 attempts at fixing it and this 4th time it’s the worst it’s been so gone down all the right channels now.
Left feeling scammed out of thousands but going by other reviews I should have trusted them!
Everything’s documented even when I collected the van after the 3rd repair it was recovered for smoke coming out the bonnet and the service manager reassured me the turbo had been tested as this was where the smoke was coming from but when I checked with the girl from reception before driving off again the pipe still wasn’t attached to the turbo the mechanic come out and said it’s because the wrong bolt was on it- been driving like that since I picked it up the service manager was present at the time to same one that said turbo had been checked and tested!

Second time I collected I just got in set up the camera and heard a bang under the small canopy there was a grey car parked up and one of the sales guys reversed a customers car in to that one parked under there got out had a look pulled forward and walked off!

Didn’t want me collecting the van the forth time either insisted it be dropped here used the excuse of wanting to clean it but like i said I’m not bothered about it being washed they had it 4 weeks to long, to fix the same things as before that’s worse now.

Definitely will not be dealing with dales again unfortunately vans still not fixed and in a worse state than it was to start, staff don’t listen to what you report sales manager Andy said he’d test drive it with Harvey I know full well they didn’t as Harvey said the mechanic had. Always got the impression they weren’t telling the truth to, also tell you you’ve been misled by the actual maker which in this case would seem they were telling the truth and dales was cutting more corners.

Save your money and spend somewhere that give a hoot about their customers.

Response to Dales reply below; That is incorrect and misleading to anyone reading — the vehicle was physically inspected in person by an independent engineer (ACE) appointed by my finance company, and a legal report was produced confirming the dpf issues issues and unsuccessful repairs. ACE & DEKRA are both companies that only produce legal reports after a physical vehicle inspection. Their entire purpose is to send a qualified engineer to assess the vehicle in person, take photos, run diagnostics, and compile a formal written report. The report, which supports everything I have said from the outset, is now on file with all parties. I’m afraid it’s very clear at this point that if you genuinely wanted 100% customer satisfaction, you absolutely had ample opportunity to rectify selling a now-proven defective vehicle long before this was ever escalated. Helping isn’t denying faults, then offering an inspection after the fact — nor is it telling customers to take on personal debt to cover negative equity arising from your own failings.

Update - Defective car purchased August last year…

After months of being fobbed off and blamed for faults that clearly weren’t my doing, my finance provider commissioned an independent engineer’s report on the Range Rover Evoque that Dales Cornwall sold me.

The report confirmed ongoing DPF issues likely present since purchase and directly pointed the matter back to the selling dealer — Dales Cornwall — due to failed repairs.

In other words, everything I’d said from day one was true.

Dales’ response throughout this process was dismissive, contradictory, and frankly dishonest. They told me I “didn’t drive the car enough” and even suggested I take out a personal loan to cover the negative equity on a vehicle they sold in a defective state.

My finance provider are now resolving the issue with me directly. It speaks volumes that it took an independent investigation to uncover what Dales should have acknowledged over a year ago.

If you’re thinking of buying from them — please, read the independent reviews carefully and tread very carefully.

My wife has been coming to dales for years and has amazing customer track records in Dacia cars, so i thought i would join in and buy my very first Dacia i absolutely love my new car, Jane has been absolutely superb throughout, Jane has a wealth of experience and is so kind and and knowledgeable she is an absolute credit forn Dales in my eyes. We love coming to Dales and will be enjoy our future with the whole Dales team.

Symon, the CUPRA sales person was exceptional. Really easy to do business with, a great ambassador for both the CUPRA and Dales brands. Bought a brand new car in record time through him, and everything has gone seamlessly.

car went in for MOT and Service.
Car passed MOT, but after the service was told the handbrake lever was stiff and needs replacing (nothing showing as advisory on MoT), quoted £275 for new lever, which i declined.
When i got car back, the handbrake was a lot stiffer than when i had left it. Had a local mechanic look at it after explaining what happened, they figured the problem was that the lever had been purposely bent to the side to make it stiff against its housing. They bent it back and handbrake was like it was before, local mechanic didn't charge for this as was sorted in less than a minute!
Don't trust their mechanics, always get a second opinion before forking out for costly repairs that are not needed!

Excellent ,strongly recommend
Fantastic customer service !!

UPDATE:
Thanks for replying. To clarify for anyone reading:
• I reported repeated faults (including a critical safety failure requiring police recovery)
• Dales did not “investigate” beyond asking me to pay for an engineer’s report first.
• I offered a reasonable settlement (clear £6,000 liability + £332 wasted finance). This was refused.
• The vehicle had already had a failed repair within the first 6 months (Consumer Rights Act “one repair” rule). The same DPF fault has recurred.
• I have escalated to the finance company under Section 75, notified Trading Standards, and will go to the Financial Ombudsman Service if needed.
Happy to share the email chain and Land Rover invoices with any party who wishes to see them.

Original review;
I bought a Range Rover Evoque from Dales Cornwall in August 2024 for £13,500. Within weeks it developed serious faults and over the following year I had three major breakdowns — including one terrifying incident where the car lost all steering and electrics and had to be recovered by police.

The car spent weeks off the road, including being sent to Land Rover because Dales couldn’t fix it themselves. The same DPF fault has now recurred, leaving the car in limp mode. Despite this, I have been left with over £10,600 in losses after finance payments, negative equity, recovery charges, insurance costs and wasted servicing — for a car I only had 336 days’ use of.

The way Dales have so far handled this was worse than the car itself:
• They’ve denied being aware of most recent fault, despite me calling on the day and being told to come in.
• Most shockingly, when I went in they even suggested I take out a personal loan to cover £7,000 negative equity so they could sell me another car. The senior manager was present at the dealership and said nothing.

I have now escalated the matter to the finance company, Trading Standards, and the Financial Ombudsman Service.

If you value your safety, your money, or your time: do not buy from Dales Cornwall.

Appalling service. Approved Dacia warranty useless. No recompense from either dealer or Dacia both blamed each other. Unless you have very deep pockets, avoid like the plague. Clutch burned out apparently £2075 to repair. Complained about clutch smell shortly after purchase, told it was hottest day of the year. 12 months on told need new clutch.

Response from Dales:
Hi Steve

I have discussed the issue with your clutch feeling heavy with my team and after reviewing everything, including your warranty policy (copy attached for reference) I believe the service team have handled this appropriately. Clutches are usually considered wear and tear items which means they are not covered under most warranty policies – refer to page 12 of the booklet.

To inspect the clutch for defects we would need remove the gearbox, which is a fairly big job, the policy holder would need to approve this as explained on page 16 of the document. If there is no obvious defect and the clutch is found to be worn, the cost of dismantling and rebuilding plus the replacement parts is down to the policy holder. The estimate you were given was to replace the clutch including the associated parts, labour and Vat.

I am sorry that you are unhappy with the way this has been explained, that’s never our intention. We’ve tried to be up-front and clear.

I hope this email has helped clarify how the warranty works.

Kind regards

Firstly Dan the Mobility specialist has been very accommodating and helpful, sadly he was the only trained Mobility specialist at the branch making it very difficult to get help at times. Sadly the car isnt very fuel efficient unless your on the dual carriageway or motorway, town driving we are achieving 20-30mpg, the 1.5 petrol dsg formentor is very noisy which is very distracting if you struggle with sensory difficulties, it takes ages to change gears which is probably why it can be very loud. Also the stop start cannot be permanently turned off and will need to be turned off everytime you get in the car via the settings which can be hard to remember as there is nothing to show you that stop start is off or on, with the auto hold feature this makes the car extremely slow to pull away at roundabouts and junctions which is a safety concern. Finally the sat nav is useless as it rarely finds anywhere in Cornwall even with the postcode and if it finds where you want to go itll take you via the longest route possible. Other than these issues the formentor is a lovely car and Dan at cupra definitely has been very helpful prior to getting the car. Sadly we couldnt cancel the car after ordering due to the cost it would incur for cupra which is understandable. Thanks

Took my car for its second service hoping for a better result than the first one they did last year, it broke down just after leaving the car park had to call theRAC as service dept said they couldn’t help me not to mention they didn’t wash and hoover the car, it turned out the RAC said they had caused the issue but sorted me out, I was contacted by dales who said this was a hiccup and assured me it wouldn’t happen again… so imagine my disappointment when I dropped off my car and was told they didn’t have time to fix the sat nav issue I booked it for with the service and would have to re book it for that, so I left the vehicle and when I returned service dept was closed half day on Saturdays apparently so my key was left on the desk with the paperwork I walk out to my car to find it hasn’t been washed or hoovered again despite there in-depth promise this wouldn’t happen again last year, and when I get in and start the vehicle I had warning lights and a spanner on the screen… they hadn’t even switched my service light out, so I had to google it and do it myself, don’t think this is anyway near good service I’m afraid. Sad and disheartening to say the least 😞.

We purchased a 2022 Dacia Sandero in Dec 2024. This mainly my wife's Car. The car developed a rattle. My wife took the car back in April and was informed nothing wrong. The rattle still there. In June 2025 I took the car back as rattle getting worse. I was informed this is possibly software update required. It turns out I understand this a common fault and we'll known. I feel after paying £14.000 for the car and being told it has full warranty this should be covered.i was charged £100 for what is basically plugging the car into a laptop. The customer service is not great once they have sold you the car.

I have had my Seat Leon for nearly a year now and I love it. Dales was recommended to me by my brother who had bought a new car a year or so before.
The sales team at Scorrier were really helpful, it was a really exciting buying journey thanks to Adam & Dan.
The service team at Summercourt have been great too- I will continue go to Dales for my services & MOTs.

I have now bought seven brand new cars from Dales Motors, and I can't recommend them highly enough. From start to finish, the entire experience was exceptional. What truly stood out was the level of personal service I received, particularly from Luke and Symon.

Both Luke and Symon were incredibly polite and helpful. They took the time to listen to my needs, answer all my questions thoroughly, and never made me feel rushed or pressured. Their knowledge of vehicles was impressive, and they were able to guide me through the process with patience and clarity.

Luke, in particular, was fantastic at explaining the technical details in a way that was easy to understand, and Symon was brilliant at ensuring all the paperwork and logistics were handled smoothly. They both went above and beyond to ensure I was completely satisfied with my purchase.

It's rare to find a dealership where the staff are so genuinely helpful and approachable. Dales Motors, with Luke and Symon leading the way, has definitely earned my trust and future business. If you're looking for a reliable and trustworthy car dealership, look no further!

Very disappointed with young sales guy! Very misogynistic- could do with customer service training!
Didn't listen to my requirements
Sale lost because of this.
You don't have any record of me attending because he didn't take any details!
Dales, Scorrier

Had issues with my new car after a recall, it had been into the garage twice and unable to fix as it needs a software update from Renault. This has been going on for over 6 months without a solution and was told that contacting the finance company to reject the car was the way to go. The customer service is appalling as no one will take responsibility and sort this out. No offer of a replacement car or getting my money back , nothing. I have the motor ombudsman on the case and the finance company to try and get a resolution.

We changed our mobility car and Dave as ever treated us with the utmost respect, giving great customer service going above and beyond to ensure our needs were met, with regular updates and communication, we honestly couldn’t fault anything, thank you

Second car purchased from Dales , the customer service is brilliant , nothing is too much trouble , the sales and service team are really helpful .
This car was purchased by daughter on my recommendation
Was told by a service team member “ we are always here if needed “
Would recommend Dales to anyone

I inquired about a service plan after no response from the online inquiry.
Sales person really not interested and poor customer service.
Asked a couple of questions but felt he was not interested in my inquiry.
Customers are your business and growth don't let staff give negative advice and tone of voice showing no interest in customers questions.

Absolute rip off, brought a car in September was given 6 months warranty on the car. Took it in to have handbrake looked at due to it not holding. Was told they would look at this on warranty, and any work that needed to be done they would speak to me first and then if I was happy with price they'd book it in and complete for me, was also told it would only be a half an hour wait. Was left waiting for an hour with no communication, after an hour I went up to the service desk to find out how long left I had to wait and was told she was just pricing it up for me. When I then questioned this and said that it should be being done on warranty she told me handbrakes are on warranty but they had adjusted my rear brakes as they needed to be done. She offered for me to book my car in to have brakes done but it was a ridiculous price. Then she said it would be nearly £70 for todays adjustment. £70 for them to adjust my brakes and tell me I needed new brakes, and also £70 for them to still be the exact same as when I drove in there!
Firstly, I didn't give them permission to do any work on the car that would cost me, especially after being told it was on warranty!

We got our mobility car with dales we went for the 7 seater jogger and the customer service was brilliant and great communication