Terrible customer service. Use at your own risk. We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had... Ver mais
Daveandcarteruk
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Leia as opiniões dos outros
Misrepresentation on a massive scale. This company portrays itself as a couple of lovely chummy blokes looking to change the world of fashion. The reality couldn't be further from the truth. I or... Ver mais
A empresa respondeu
This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping retur... Ver mais
A empresa respondeu
Bunch of scammers!! No order confirmation or tracking details given. Only give false promises via email. All their responses for negative feedback are the same. The phone number given is unobtai... Ver mais
A empresa respondeu
As pessoas também visitaram
Everything went exactly as planned and…
Everything went exactly as planned and I couldn’t be happier with the results. It was a stress-free experience, and I felt like I was in good hands throughout.
8 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Harry,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com
Warm regards,
The Dave and Carter Team
Refund not received…
Hi We received an item which we sent back at our own expense at the Beginning of August and they acknowledged they received it but still have not received a refund after several emails sent to them and now they are ignoring the emails
11 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Karen,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team
Fabric quality felt luxurious and held…
Fabric quality felt luxurious and held up well.
10 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Nikko,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Do not use this company
Do not use this company, it is all sent from China, poor quality and no refund. All communication is through AI.
Do not waste your hard earned money on these scammers.
The reply to this is also AI generated as I have contacted them numerous times.
16 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi V
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team
Scam
Scam!
Sent my item back to china and now there is no communication at all regarding my refund. Cheap and nasty products.
The reply to this review will be
Hi Tim,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at infodaveandcarterukcom. so we can look into this further and make things right.
Sincerely,
Dave and Carter
But then you email and they don’t email back. You will never get a refund from this company. Not English, Chinese rubbish!
1 de julho de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Harriet,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team
Scam website
Took longer than stated and tried to cancel but then was told it had been despatched. When the brown linen shirt arrived it was nothing like the picture and extremely poor quality which went straight in the bin! Total scam!
4 de julho de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Gary,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team
Delivery quicker than expected
Delivery was quick, only a few days, which made things stress-free.
6 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Oscar,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Durable weekend bag
Durable weekend bag, perfect companion for reliable short trips.
4 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Kirsty,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Versatile shirt suits office hours and…
Versatile shirt suits office hours and relaxed casual style.
3 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Roger,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Happy with how it looks
The trousers were slightly long, but tailoring sorted that easily.
31 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Amy,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Scam- not British at all
What a rip off. Everything about the site screams UK then they ship cheap quality goods from China and if you want to return tell you to send back to China at a ridiculous price. Complete scam of a website. The shirt I ordered came weeks late and was very poor quality and th service was even worse. Absolutely do not waste your money on this company who pretends to be British but is just a front for Chinese products
11 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Eva,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team
Just what I was looking for
I appreciated the reasonable pricing compared to other shops.
2 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Jerry,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Clear communication
Clear communication, organized steps, attentive service, seamless handling, stress-free outcome.
30 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Leigh,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
----AVOID THIS SCAM COMPANY----
----AVOID THIS COMPANY AT ALL COSTS!!!----
This is a scam company. Do not buy anything from them.
1 de setembro de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Jack,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com
so we can look into this further and make things right.
Sincerely,
The Dave and Carter Team
My order went smoothly
I was glad that the scarf I ordered didn’t itch, very soft fabric.
30 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Shirley,
Thank you for your feedback. We’re always looking to improve, and your comments help us do just that. If there’s anything specific we can help with, please don’t hesitate to contact us at info@daveandcarteruk.com.
Sincerely,
The Dave and Carter Team
Item feels solid
The dress I bought for a wedding looked elegant without being too flashy.
28 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Amanda,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
This is a SCAM website!
This is a SCAM website!! I ordered a shirt, which took over a month to arrive, after it finally arrived they had sent me the wrong product. They then refused to refund me, stating that I must return the product to china, at a cost of £50 (more than the cost of the shirt itself!), and following return they can refund me…yeah right.
They told me that all this information is in their “returns policy”. However, on looking at their returns policy they clearly state "Customers are responsible for return shipping costs unless the item is faulty or incorrect.” And “If your item arrives damaged, faulty, or not what you ordered — we’re genuinely sorry. Please contact us right away at info@daveandcarter…, and we’ll make it right as quickly as possible at no extra cost to you” … as it turns out this is untrue…
Another month later I am still trying to get my money back.
DO NOT BUY FROM HERE.
1 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Tim,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
Loved the fabric
Loved the fabric, sizing off for me, smooth return process.
24 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi James,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
Delivery was faster than I thought
The packaging was simple but kept everything in good condition.
10 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Paul,
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with Dave and Carter. If you ever need anything, feel free to reach out to us at info@daveandcarteruk.com.
Warm regards,
Dave and Carter
DO NOT BUY from this company
DO NOT BUY from this company, item was not as described, poor quality , returns have to go to China at your expense and have been chasing a refund for 20 days ....AI generated responses, keep telling me waiting for updates..... despite tracked proof of return .
Update 1 month on , still no refund ....despite reply below , just constantly told its being processed.... its over 2 months since returned AS PER THEIR INSTRUCTIONS....
UPDATE....Had to raise issue via my bank for refund as they have not replied to emails or refunded.... have left to my bank to pursue
30 de agosto de 2025
Opinião espontânea
Resposta da Daveandcarteruk
Hi Sue,
We’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Please email us at info@daveandcarteruk.com. so we can look into this further and make things right.
Sincerely,
Dave and Carter
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