Daviesandcooper Opiniões 

Resposta da Daviesandcooper

Há 1 dia

Hi Deborah,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration with the long wait time, the confusion regarding our location, and your deep disappointment with the quality and fit of the sandals—especially since you were expecting a high-quality orthopedic pair matching our photos. We also recognize how exhausting it can be to feel that a partial refund was your only option just to put the experience behind you.

We want to re-open your case and make sure you receive a proper resolution. Please send an email directly to support@daviesandcooper.com with your order number and a summary of your experience. Our team will prioritize your message so we can review your initial purchase and work toward a fair, satisfactory conclusion.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Susie Clouston,

Thank you for sharing your feedback, and we’re sorry to hear that the item did not meet your expectations.

We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ.

Please reach out to us at support@daviesandcooper.com with your **order number and photos of the item**, and our team will be happy to review the situation and assist you with a suitable solution.

We appreciate you bringing this to our attention.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi A Wilson,

Thank you for sharing your feedback, and we’re sorry to hear that your order did not meet your expectations.

Davies & Cooper works with trusted international fulfillment partners to offer a wide range of products at competitive prices, and we aim to ensure all product descriptions and images accurately reflect the items customers receive. However, we understand that confusion regarding our fulfillment process or differences in product expectations can happen, and customer satisfaction is always our top priority.

Please reach out to us at support@daviesandcooper.com with your order number and photos of the item, and our support team will be happy to review your case and find a suitable solution for you.

We appreciate you bringing this to our attention.

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Julie Willey,

We’re really sorry to hear that you feel this way. We want to assure you that Davies & Cooper is a legitimate business and we take customer satisfaction very seriously.

Sometimes issues such as shipping delays or misunderstandings about orders can create frustration, and we completely understand how that can feel.

Please contact our support team at support@daviesandcooper.com with your **order number**, and we’ll be happy to review your case and find the best possible solution.

We truly value our customers and are committed to resolving any concerns.

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Clive Biggerstaff,

Thank you for sharing your feedback, and we’re sorry to hear that the item did not meet your expectations.

We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ.

Please reach out to us at support@daviesandcooper.com with your **order number and photos of the item**, and our team will be happy to review the situation and assist you with a suitable solution.

We appreciate you bringing this to our attention.

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Brian Dalby,

Thank you for your feedback, and we sincerely apologize for the longer delivery time you experienced.

Shipping times can occasionally be affected by factors such as **carrier delays, customs processing, or high seasonal demand**, which are unfortunately outside of our direct control.

That said, we’d be happy to look into the status of your order. Please contact us at support@daviesandcooper.com with your **order number**, and we will assist you right away.

We appreciate your patience and understanding.

Best regards,

Davies &Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi J S,

Thank you for sharing your feedback, and we’re sorry to hear that the item did not meet your expectations.

We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ.

Please reach out to us at support@daviesandcooper.com with your **order number and photos of the item**, and our team will be happy to review the situation and assist you with a suitable solution.

We appreciate you bringing this to our attention.

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Que,

Thank you for your feedback, and we sincerely apologize for the longer delivery time you experienced.

Shipping times can occasionally be affected by factors such as **carrier delays, customs processing, or high seasonal demand**, which are unfortunately outside of our direct control.

That said, we’d be happy to look into the status of your order. Please contact us at support@daviesandcooper.com with your **order number**, and we will assist you right away.

We appreciate your patience and understanding.

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Peter,

Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by this situation.

We acknowledge the issue caused by our logistics partner and understand how disappointing this experience has been. Please be assured that we have processed a full refund for your order on September 15. The funds should reflect in your account within 5 to 7 business days, depending on your bank's processing times.

If you have any further questions or need additional assistance regarding your refund, please feel free to reach out directly to our support team at support@daviesandcooper.com.

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Michaela,

Thank you so much for your kind words! We’re really happy to hear that you had a great experience with Davies & Cooper.

Our team works hard to provide quality products and a smooth shopping experience, so feedback like yours truly means a lot to us.

If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Best regards,

Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi John,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration with the long delivery wait and the sizing running smaller than expected. We know how disappointing it is to wait a long time for a parcel only to find the fit isn't quite right.

We want to look into this for you and see how we can help. Please send an email directly to support@daviesandcooper.com with your order number and sizing details. Our team will prioritize your message to review your order and work directly with you toward a fair solution.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi TC,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration with receiving the wrong item entirely—getting a dress instead of a skirt—as well as your disappointment with the quality, material, and dispatch location. Expecting one item and opening a package to find something completely different is incredibly frustrating.

We want to step in and fix this for you right away. Please email us directly at support@daviesandcooper.com with your order number and a photo of the item you received. Our team will prioritize your message so we can correct this mix-up and find a fair, quick solution for you.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Ronan,

Thank you so much for leaving us a review! We are delighted to hear that you are happy with both the quality of your product and the pricing. Your positive feedback truly means a lot to us, and we really appreciate you taking the time to share your experience!

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Mike Wood,

We’re truly sorry to hear about your experience and understand your frustration.

This is certainly not the experience we want our customers to have, and we would really appreciate the opportunity to investigate and resolve this for you.

Please contact us directly at support@daviesandcooper.com with your **order number**, and our support team will prioritize your case.

We’re committed to finding a solution for you.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Val,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration with the three-week wait for your delivery, as well as your disappointment regarding the quality and comfort of the sandals. Having to wait weeks for a parcel only to receive an uncomfortable item is certainly not the experience we want for our customers.

We want to look into this for you and make things right. Please send an email directly to support@daviesandcooper.com with your order number and a photo of the sandals. Our team will prioritize your message to review your order and work directly with you toward a fair solution.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Elizabeth,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration regarding the confusion around our location, the long delivery wait, and your disappointment with the quality and chemical smell of the dress. We also realize how frustrating it is to feel that returning the item isn't worth the cost, leading you to donate it instead, as well as your concerns regarding similar online stores.

We want to step in and make things right for you directly. Please send an email to support@daviesandcooper.com with your **order number and a photo of the dress**. Our team will prioritize your message to review your case right away and work with you on a fair solution without requiring you to pay expensive shipping fees.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Jeanette,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration with receiving shorts that were see-through, as well as the lack of reply to your initial email. Waiting six weeks after returning an item without receiving your refund is unacceptable, and we apologize for the stress and disappointment this has caused.

We want to locate your package and issue your refund as quickly as possible. Please email us directly at support@daviesandcooper.com with your order number and postal return tracking receipt. Our team will prioritize your message to trace your return immediately and get this resolved for you right away.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Actualizada há 1 dia

Hi Bernard,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration regarding the item being too big, not meeting your quality expectations, and especially the ongoing dispute while trying to get a full refund. We know how draining and frustrating it is to feel stuck in a dispute when you simply want to resolve a return.

We want to step in and make this right for you. Please send an email directly to support@daviesandcooper.com with your order number and details of your return request. Our team will prioritize your message to review your case right away and work toward a fair, swift resolution.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Beverley,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your frustration regarding the long delivery timeframe, the severe sizing discrepancy with your XL item, and your disappointment with the partial refund and discount offers you received when requesting a full return. This is certainly not the level of service or customer care we strive to provide.

We want to re-evaluate your case and make things right. Please reach out directly to support@daviesandcooper.com with your **order number and photos showing the sizing issue**. Our team will prioritize your message to review your previous requests and work toward a fair, straightforward solution without forcing you into unwanted discounts or partial options.

Best regards,
Davies & Cooper Support Team

Resposta da Daviesandcooper

Há 1 dia

Hi Dagmar,

Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.

We completely understand your disappointment regarding the quality of the dress, including the stitching and material, and how frustrating it is to receive an item that does not match what was advertised on our website. This is certainly not the level of quality or standard we strive to deliver.

We want to investigate this issue and make things right for you immediately. Please reach out directly to support@daviesandcooper.com with your order number and photos of the dress showing the quality and discrepancies. Our team will prioritize your message to ensure your case is reviewed right away and a fair resolution is provided.

Best regards,
Davies & Cooper Support Team