Do not ever use this company they are total rip off merchants.Sandals ordered nothing like the advert. Arrived in a small delivery bag pushed through the door and on contacting them told must retu... Ver mais
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Waited almost a month for delivery of sandals. Supposed to be orthopaedic. When they arrived they were appalling . Cheap. shoddy and definitely not orthopaedic. I would never ever have worn them. T... Ver mais
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I ordered the Helen orthopaedic sandals on 22/8 and received them today 16/9. Aside from the misleading info suggesting they send by Royal Mail and purporting to be based in London the sandals are ve... Ver mais
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The product seemed cheap & poor quality compared to the ad pictures Probably only worth half the price charged My partner was rather disappointed……
A empresa respondeu
2,0
Mau
63 opiniões
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Robbing,unhelpful unable to return…
Robbing,unhelpful unable to return items, no full refunds, unless you send them back to China yourself
DO NOT ORDER FROM THESE PEOPLE!!!
8 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Lorraine,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand your frustration regarding the difficulty with returns, the policy on international return shipping, and feeling unable to get a full refund. This is certainly not the level of service or experience we aim to provide for our customers.
We want to review your case directly and work to make this right for you. Please reach out to our support team at support@daviesandcooper.com with your order number and photos of the item. Our team will prioritize your message so we can review your options and find a fair solution without you having to worry about costly return fees.
Best regards,
Davies & Cooper Support Team
Do not trust this Company
Received the wrong size shoe then I was expected to pay a charge even though it was their error.
When I complained I got a second email to say if I ordered a new pair the credit would be put against this and I assumed wrongly that they would refund the second charge, weirdly no response so do not get conned by this Company
7 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Jackie,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand how frustrating it is to receive the wrong size shoe due to our mistake, and then face extra charges or feel misinformed about how your credit and refund were being handled. We also deeply apologize for the lack of communication after your last email.
We want to get this sorted out for you right away. Please reach out to us directly at support@daviesandcooper.com with your **order number and previous email details**. Our team will prioritize your message to review the charges, clarify your refund status, and make sure this is resolved fairly for you without any extra cost on your end.
Best regards,
Davies & Cooper Support Team
DO NOT USE THIS COMPANY , AVOID AT ALL COST.
*DO NOT USE THIS COMPANY .
ABSOLUTELY DISGUSTING & SHOCKING & SHOULD BE STRUCK OFF AND BANNED FROM ADVERTISING.
I only gave 1 ☆ because none wasn't an option !!
I waited nearly 6 weeks for my 'beautiful well made orthopaedic sandals', they arrived this morning, at first I burst out laughing as I thought it was some kind of joke, but then I was shocked and horrified at this utterly cheap TAT, flimsy, poorly made and although I ordered a 7 to allow plenty of room I couldn't get even the toes of my small 5½ feet into them, they are marked size 41 (7) but are clearly more a size 3, but even if you could get them on they would fall apart within hours.
I made the stupid mistake of trusting the posh name and website but didn't check the returns policy, I now discover you have to return them to China at a cost of over £20, WHO is going to do that on a pair of £25 sandals ???? SO you lose out on the cost and they keep the money !! This is the ULTIMATE SCAM , they must be making serious bucks out of scamming hundreds if not thousands of trusting customers.
I can laugh at myself for being so stupid getting conned, luckily it was only £25 , but I won't get caught again !!!
AVOID THIS FALSE ADVERTISING, SCAMMING COMPANY AT ALL COSTS !!! And don't bother emailing them, emails just bounce back !! They are too busy laughing about how much money they have scammed.
Please don't take any notice of their reply, I cannot get through to them at all, they have NO intention of refunding me.
7 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Sally,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand how frustrating it is to wait nearly six weeks for an item, only to receive sandals that are severely mis-sized, not up to quality standards, and difficult to fit into. We also apologize for any issues you experienced when attempting to email us, as well as the concerns regarding international return shipping costs.
We want to make this right for you. Please reach out to us directly at support@daviesandcooper.com with your order number and photos of the sandals (including any size markings). Our team will prioritize your message, look into this sizing and quality issue immediately, and work with you to find a fair solution without requiring expensive return shipping.
Best regards,
Davies & Cooper Support Team
The telephone doesn't answer, the goods don't arrive
The telephone doesn't answer, the date of the delivery doesn't get populated, and they misrepresent that the goods come from China. A chargeback is the only way forward with this kind of scam company.
7 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi C I Pedrick,
Thank you for bringing this to our attention, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the difficulty reaching us by phone, the lack of tracking updates for your delivery, and your concerns regarding dispatch locations. This is certainly not the experience we want you to have.
We want to look into your order status immediately and help resolve this for you. Please reach out to us directly at support@daviesandcooper.com with your order number and full name. Our team will prioritize your message to track down your shipment and work with you on a swift solution.
Best regards,
Davies & Cooper Support Team
Poor quality orthopaedic trainers.
Poor quality orthopaedic trainers.
Very misleading company
It took four weeks to arrive. The trainers were not the quality I expected so I requested a refund.
Return to be sent to China therefore far more expensive than the actual item thus incurring additional expense.
I was offered a 20% refund and able to keep the substandard product.
I will not be using Davies and Cooper again
6 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Julie,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration regarding the four-week delivery time, your disappointment with the quality of the trainers, and the frustration caused by the return process and initial 20% refund offer. This is certainly not the level of service or satisfaction we want for our customers.
We want to re-evaluate this for you and find a better solution. Please reach out to our team at support@daviesandcooper.com with your order number and photos of the trainers. Our team will prioritize your email to review your case directly and help work toward a fair resolution.
Best regards,
Davies & Cooper Support Team
Do not order from this Chinese company.
I ordered some sandals thinking I was buying from a UK based company. The order took weeks to arrive. As soon as I collected my parcel I knew the quality would be poor. The package was so light. The sandals were made of poor quality materials with poor quality finishing. I have looked into returning the item but it looks like I have to pay to return the item to China. The cost includes taxes etc and it looks like the charge will be about £20 😳What a great business plan they have. Market an item implying made in UK. Make it as cheaply as possible knowing that if the customer is unhappy they won’t return the item to China due to ridiculously high charges. I feel completely ripped off.
28 de agosto de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Jo,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand your frustration regarding the long delivery timeframe, your disappointment with the quality and feel of the sandals, and the concern over high international return costs.
We want to look into this and assist you directly. Please reach out to our team at support@daviesandcooper.com with your order number and photos of the sandals. Our team will prioritize your email to review the situation and work with you to find a suitable solution.
Best regards,
Davies & Cooper Support Team
Do not use this company
Do not use this company. Dress turned up after two weeks. Quality is diabolical, the dress smells like chemical and absolutely no response from the company on initiating a return. Would not recommend under any circumstances.
5 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi CD,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
We completely understand your frustration with the delivery delay, the quality issues, and the chemical smell you described. Most importantly, we apologize for the lack of response regarding your return request—that is certainly not the level of service we aim to provide.
We want to fix this for you immediately. Please reach out directly to support@daviesandcooper.com with your order number and photos of the dress. Our team will prioritize your email right away to ensure your return is processed and resolved without further delay.
Best regards,
Davies & Cooper Support Team
The two pairs of orthopedic slip on…
The two pairs of orthopedic slip on trainers arrived today, my mum ordered both in a size 7- What arrived? A size 3 in both! Awful quality, terrible customer service they fob you off with "They are on the way" emails and believe me many emails were sent. FALSE ADVERTISING- They advertise as a UK business saying shoes will arrive quickly when in fact they are coming from CHINA! Also impossible to stop an order, they just take your money, make you wait over a month and then send the wrong size terrible quality shoes. DO NOT ORDER FROM THEM
5 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Brookie,
Thank you for sharing this feedback, and we are truly sorry to hear about your mum's experience. Receiving two pairs of shoes in a size 3 when size 7 was ordered—after waiting a month—is completely unacceptable, and we understand your frustration with both the delay and the communication you received while waiting.
We want to fix this for your mum right away. Please ask her to reach out directly to support@daviesandcooper.com with her order number and photos showing the sizing on the trainers. Our team will prioritize her email, correct this sizing mistake, and resolve this for her without her needing to worry about return shipping.
Best regards,
Davies & Cooper Support Team
I chose this company because it seemed…
I chose this company because it seemed to have a good English name. I was disappointed - my shoes arrived today after 3 weeks. I can't wear them because I can't get my feet into them. Poor quality, wrong sizing & goodness knows where they came from - says Ireland, China - but language on the shoes seems to be Eastern European or South America - who knows. Stay clear of this company. They are trading on a name which says 'good quality' but the goods are anything but. Would never buy from them again. Be warned - don't be taken in (like me) by the name.
4 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Janet,
Thank you for sharing your feedback, and we are sincerely sorry to hear about your experience.
We completely understand your frustration with the long delivery time, as well as receiving shoes that are the wrong size, uncomfortable to fit into, and not meeting the quality standards you expected. We apologize for the confusion regarding the manufacturing and labeling on the footwear as well.
We want to look into this and make things right for you. Please reach out to us directly at support@daviesandcooper.com with your order number and photos of the shoes (including any sizing labels). Our team will review the sizing error and quality concerns right away to help find a suitable solution for you.
Best regards,
Davies & Cooper Support Team
Good customer service.
There was a problem with my order, but customer service were very helpful and I received a refund. Thank you :)
28 de agosto de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Debbie,
Thank you so much for taking the time to share your review!
We're glad to hear that our team was able to assist you smoothly and resolve the issue with your refund. Your kind words mean a lot to us, and we truly appreciate your support.
Best regards,
Davies & Cooper Support Team
Do not buy from this company!
This company should not be allowed to continue trading. I ordered what looked like a good quality pair of ladies size 9 shoes 3 weeks ago but what I received today is a lightweight pair of shoddy plastic rubbish. There is no indication of size anywhere on the shoes but I would estimate them to be a size 4 or 5. They came in a plastic bag inside an obviously reused Jiffy bag.
In their small print this company state that they do not cover the cost of returns. A wise if unethical move on their part as I would imagine that if all the products they sell are of a similar quality they would no longer be trading.
4 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Judith,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. Receiving an item that isn't what you expected—and getting the wrong size entirely—is extremely frustrating, and we apologize for the disappointment caused.
We want to resolve this for you right away. Please reach out to us at support@daviesandcooper.com with your order number and photos of the shoes (showing the item received). Our team will investigate the sizing error directly and work with you to find a fair solution without you having to worry about return costs for our mistake.
Best regards,
Davies & Cooper Support Team
Please with my purchase very nice and…
Pleased with my purchase very nice and comfortable sandals
4 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Susan,
Thank you so much for your feedback!
We're delighted to hear that you are pleased with your purchase and that your sandals are nice and comfortable. We truly appreciate you taking the time to share your experience with us.
Best regards,
Davies & Cooper Support Team
Resposta da Daviesandcooper
Hi Jean,
Thank you so much for taking the time to leave us such a lovely review!
We're thrilled to hear that you had a great experience with our team and that you're happy with the quality and pricing of your sandals. Your support means a lot to us.
Best regards,
Davies & Cooper Support Team
Absolutely appalling from start to…
Absolutely appalling from start to finish!!
DO NOT USE!!!
Products not as advertised and too expensive to send back!!
3 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Hi Tiare,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We completely understand how frustrating it is to receive something that doesn't meet your expectations and then face high return costs.
We want to make this right. Please reach out to us at support@daviesandcooper.com with your order number and photos of the item. Our team will review your situation directly and work with you to find a fair solution.
Best regards,
Davies & Cooper Support Team
Scammers- Don't fall for them like I did
Don't fall for them like I did! They company name and company address in Wembley leads you to believe, stupidly, that they are a UK based company. They are NOT they are in China. I ordered sandals, they took 20 days to arrive, they are absolute rubbish quality, they were £22.46 and worth about £2..... if that! Delivered all bashed up and squashed.
Their refund policy seems to expect the buyer to pay for return to China 🤷
I am claiming a refund via PayPal.
Avoid like the plague, they are scammers
2 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
As you've filed a claim through PayPal, we'll continue this conversation through that process directly.
— Eli
I have been asking for a return label…
I have been asking for a return label for weeks, and still getting the same old stuff, I need to return these dress it looks like a nightdress material is cheap and nasty never worth the money i will report them if I don't get answers soon, stay away from this place
22 de agosto de 2026
Opinião espontânea
Resposta da Daviesandcooper
Sorry for the delay on this. Please send your order number via DM or to our support email so we can get the return label sorted for you.
THE QUALITY WAS DREADFUL
THE QUALITY WAS DREADFUL! UNWEARABLE, SIZING FAR TO BIG. £30 SHOES NOT WORTH £1. THE RETURNS PROCESS WAS IMPOSSIBLE AS YOU HAD TO RETURN TO CHINA AND BE RESPONSIBLE FOR TAXES. I HAD NO OPTION BUT TO ACCEPT A 15% REFUND. 3 DRESSES AND A PAIR OF SHOES ALL NOW IN THE BIN. AVOID THIS COMPANY!!!!!!
1 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
We understand this wasn't the outcome you'd hoped for, and a partial refund was processed as a resolution for this order.
— Eli
I ordered 2 pairs of orthopedic…
I ordered 2 pairs of orthopedic trainers and I've got to say, they are spot on. Yes they come from china but I don't care as long as they are what I ordered. Excellent quality and fit. Took 14 days to arrive. I'm pleased with the purchase.
1 de setembro de 2026
Opinião espontânea
Resposta da Daviesandcooper
Thank you for sharing this, really glad the fit and quality worked out well for you!
— Eli
Came up miles too small was very…
Came up miles too small was very difficult to return to China,(had to pay to return)so just gave them away.
Found the Company very unhelpful,will not be ordering from them again.
16 de agosto de 2026
Opinião espontânea
Resposta da Daviesandcooper
Sorry to hear the sizing and return process didn't work out well for you. If there's anything outstanding we can help with, please reach out via DM or our support email.
Wish I’d read the reviews
Wish I’d read the reviews! Wrong colour arrived, quality rubbish, not as shown. You will not get your money back, still waiting for replacement. Avoid!
17 de agosto de 2026
Opinião espontânea
Resposta da Daviesandcooper
Sorry to hear this wasn't the right outcome. Please send your order number via DM or to our support email so we can look into the replacement and refund directly.
— Eli
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