DBS Bathrooms Opiniões 

463
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Purchased some gloss white pvc cladding from DBS bathrooms , some were gloss white and some were a shade of grey , DBS said I have left them out in the sun which which has made them change colour... Ver mais

Classificada 5 em 5 estrelas

I required some trims that were proving hard to find. Not only did DBS have what I needed in stock, they were very competitively priced and delivered the items well packaged within a couple of days. C... Ver mais

Classificada 5 em 5 estrelas

Just wanted to say a big thank you to the team… Had a problem after my panels were delivered to me, which on contacting the customer service dept was sorted out within 24 hours…. First class servic... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

DBS had the panels I needed at a good price. Delivery was also a reasonable price and quick. I had checked the panels on arrival but when I came to fit them, I found a small area of damage that would... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios para casas de banho

Escrito pela empresa

Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.


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4,3

Excelente

TrustScore: 4.5 em 5

463 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 76% das suas opiniões negativas

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4,3

Todas as opiniões

(463)

81 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Cannot recommend enough

Cannot recommend enough - really good prices, really quick delivery, and brilliant customer service. I came across these guys by pure accident but will be using them every chance I get moving forward!

21 de abril de 2024
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Resposta da DBS Bathrooms

Hi Paige! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 1 em 5 estrelas

Cheap warped wafer thin panels!

I ordered 80 of the 5mm matt white wall panels for a bathroom, utility room and downstairs toilet. When my plumber came to use them, they would not slot together flush,there was an obvious gap as they were warped. He suggested that I purchase joining strips for in-between each panel, so over £650 later, the joining strips arrived. I left my plumber to carry on with the work and came back when it was completed. The panels look absoloutely dreadful, the joining strips are a different shade of white to the 5mm panels and looks like a great big stripey mess. I havnt used the other panels for the utility room and downstairs toilet because of this, so I am now left with about 4 boxes of panels. I would also like to state that the panels are extremley poor and flimsy, you can break them in half with your hand and they are corrugated like packing you get in a cardboard box. The tip of a pencil would pierce a hole in them. The whole experience has been a nightmare. I contacted there customer services initially about the panels not fitting flush together, they wanted photographs of every panel affected. Like I'm going to open all the boxes and work my way through 80 panels trying to put them together and take photos? I thought the joining strips would solve the problem, even though it meant spending more money but I wish I hadn't bothered at all with pvc panels and just got proper tiles. I will never use this company again and I do not recommend them either. My experience is they are another company selling sub standard products and once they have your money they arnt interested. Extremley dissapointing experience!

UPDATE I have recieved emails from them, they refuse to refund me even though I have sent pictures of the state of their products. They said I can send back the unused panels but I have to arrange the courier and pay for the return. Disgusting treatment considering I spent close to £800 with this company! AVOID AT ALL COSTS!

29 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered the ceiling panels with chrome…

Ordered the ceiling panels with chrome inlays . Arrived on time and well packaged. Ordered the adhesive to go with it and it worked a treat ! Looks really good installed and was easy to cut to size . As a plumbing & heating company that often do bathrooms, I shall certainly order more .

4 de abril de 2024
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Resposta da DBS Bathrooms

Hi Alex! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 1 em 5 estrelas

Undelivered order

I have to disagree with your reply, I wasn't reached out to at all, I only got an explanation after I requested a refund , days after my package didn't arrive, without any explanation why , where and when did you reach out to me ?

5 de maio de 2024
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Resposta da DBS Bathrooms

Hi Jason, thanks for taking the time to leave a review. Unfortunately, we can see that your order was returned from the courier company due to damage on the parcel. We did reach out to you via Amazon to explain this and to process a full refund for you. Please accept our sincere apologies for the inconvenience caused. DBS Bathrooms

Hi Jason, we can see that we messaged you via Amazon on 9th May @ 10:10pm and explained that your order had been returned and that a refund was processed as requested. We can see that tracking information was uploaded to your order as soon as this was dispatched so you could keep an eye on this during transit. As soon as you advised us your order hadn't been received, we explained the reason why and issued a full refund for you. Please accept our sincere apologies for any inconvenience caused. DBS Bathrooms

Classificada 5 em 5 estrelas

Excellent price and product selection…

Excellent price and product selection with good service.

22 de abril de 2024
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Resposta da DBS Bathrooms

Hi Rich! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Excellent product

Excellent product! Really good quality and price! Fast delivery! Thank you!!

9 de abril de 2024
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Resposta da DBS Bathrooms

Hi Tsampikos! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Great product

Great product. Easy to use. Great result

25 de abril de 2024
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Resposta da DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

5mm white marble wall panels…

The order process for my white marble wall panelling and the delivery were excellent. I installed the panels myself and I am glad I opted for the 25cm wide version. The larger one might be faster and fewer joints but they would be much harder to handle on my own. Once I realised that the panels need to be handled with extreme care, the installation went well. The finished bathroom is a major improvement but I must always be mindful that these are not ceramic tiles and I must be careful not to knock the walls. Overall a good experience. Thanks

9 de maio de 2024
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Resposta da DBS Bathrooms

Hi Peter! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 2 em 5 estrelas

I read the reviews and thought I would try

I read the reviews and thought I would try as everybody said they were brilliant well dont bother some panelling was damaged before trying to do it! They are very thin not worth the money and they was in the sale too! You can put your finger through them if you want quality go and see before you buy so you know what quality they are I ordered boards from b&q wasnt aware it was through same company im hoping this time will be better experience my boards are finally on the wall and they are very good quality and I received replacement boards that was damaged too

6 de maio de 2024
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Resposta da DBS Bathrooms

Hi! Thank for you taking the time to leave a review.

We are very sorry to see you are not happy with the panels you have received, and you received some damaged.

We can see that our customer service team is in contact with you to replace the damaged panels.

It is very disheartening to see you’re not happy with the quality of the panel especially when this is a very popular panel and we have received no previous complaints like yours. We do also offer free samples of our products prior to purchasing so you can be 100% sure on the product. We can see that you chose not to receive a free sample.

We can also see that since leaving this review, you have placed an additional order with us for some more panels which we were not expecting due to your concerns expressed in this review.

Again, please accept our apologies for the damages you received on your order.

DBS Bathrooms

Classificada 5 em 5 estrelas

Amazing service!

Amazing service!! I ordered panels. The delivery driver had noticed a damaged panel and already arranged a new panel to be delivered. The delivery was quick. I would highly recommend.

24 de março de 2024
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Resposta da DBS Bathrooms

Hi Nicola! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Sink

Very quick service thanks

9 de abril de 2024
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Resposta da DBS Bathrooms

Hi Mark! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

excellent service all round

excellent service all round. customer service brilliant had to phone up because I was short of an item and got more delivered with in 24 hrs . delivery driver very helpful . would recommend and also will be ordering when doing my kitchen . thankyou

9 de fevereiro de 2024
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Resposta da DBS Bathrooms

Hi Jane! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Fantastic Plastic.

Very happy, I would certainly use this company again. I was called by the delivery team to arrange a delivery day and I called for technical advice. Both times the staff were helpful and friendly. The product was great too.

7 de março de 2024
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Resposta da DBS Bathrooms

Hi! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Dbs 2.6m chrome inlay ceiling panels

Used dbs before, after completing order delivery was rapid, well packaged with no damaged ends to panel packs. Good quality and nice choice of colours. The chrome inlay gives a lovely finish to bathroom ceiling.

12 de março de 2024
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Resposta da DBS Bathrooms

Hi Andrew! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Great company

Great company, really happy with their help throught out the process and the final result is amazing, a fraction of I would expend with tiles, really recommend!

14 de março de 2024
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Resposta da DBS Bathrooms

Hi Jehyson! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Have been using dbs for about 10 years

Have been using dbs for about 10 years. If there’s ever a problem the will get it resolved. Always quick delivery quality product and will continue using them.

25 de março de 2024
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Resposta da DBS Bathrooms

Hi Paul! Thanks for taking the time to leave a 5* review! We really appreciate your continued business, and we hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

Shower panel and trim

Ordered two pieces of shower wall panel, corner and end cap trim. Arrived within a few days, well packed and in good condition. Price was very competitive, easy to cut and put in place. No complaints and would recommend.

11 de março de 2024
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Resposta da DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Classificada 1 em 5 estrelas

Disgusting lack of customer care.

Disgusting lack of customer care.
Ordered and paid for bathroom panels 1 month before they were required, and 2 working days before delivery and our customers bathroom refurb start date, l got a phone call to say they wouldn't be delivering as they had gone to pick our order and there was a " printing error " on them, and the Manufacturer didn't know when the " printing error" was going to be sorted.
What an absolute utter load of tosh, as clarified by both other companies that had these panels in stock, both told me that DBS Bathrooms are well known for fobbing customers off with poor excuses when they make a mistake and don't order in enough panels.

Thankfully another company came to my rescue at very short notice so we didnt have to let our customer down with their bathroom refurb.

I know where our company will be spending our £7k a year from now on, and it certainly won't be with the very unreliable DBS Bathrooms.

4 de abril de 2024
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Resposta da DBS Bathrooms

Hi! Thank you for taking the time to leave a review. We are very sorry to see the troubles you have had with your order.

We can confirm that there was an issue with the Navy Chevron Panels, and this was down to the printing machine used by the manufacturer. As advised by email, we are more than happy to share with you the confirmation from the manufacturer that this indeed was the case.

However, this is no excuse as your order was placed well in advance of your requested delivery date and at the time this panel was stocked. It is completely unacceptable that your order was not placed to one side within our warehouse ready for your delivery date. This is our usual process and again we can only sincerely apologise for the inconvenience this caused yourself and your customer.

It is disappointing that after plenty of previous orders, we have not been able to resolve this for you given this is the first issue that has occurred when ordering from us.

DBS Bathrooms

Classificada 4 em 5 estrelas

I have used DBS for over 5 years and…

I have used DBS for over 5 years and found them to be reliable and to do what they say they will, there's good communication on your delivery and have always been on time, plus they sell good quality products and at a great price.

5 de outubro de 2023
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Resposta da DBS Bathrooms

Hi! Thanks for taking the time to leave a review! We hope to see you again soon. DBS Bathrooms

Classificada 5 em 5 estrelas

The quality of the product (wetwall) at…

The quality of the product (wetwall) at such a low price. It has been installed and looks great. It would be even better if delivery to Northern Ireland was free!
Would certainly recommend.

3 de abril de 2024
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Resposta da DBS Bathrooms

Hi Rosemary! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

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