dcpackaging.co.uk Opiniões 200

TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

They came to a solution with a problem of delayed order of over a week. Out of goodwill refunded my order and still shipping the goods. More communication would have helped but as a small business i... Ver mais

Classificada 2 em 5 estrelas

I’m hoping to write a review because I’m struggling to get in touch and communicate with them. I bought a product on the 22nd April I waited about a week so now it’s round the 28th and they told me th... Ver mais

Classificada 5 em 5 estrelas

For years i’ve been searching for a packaging company just like this but no site has met my standards in quality or accessibility. There are many options to choose from and the site keeps you well... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I don’t usually write reviews, but decided to here. This package arrived in less than a week to Australia on the other side of the world, I have waited longer for similar packaging from inborder selle... Ver mais

Informações sobre a empresa

  1. Loja de embalagens
  2. Designer gráfico
  3. Loja de impressões

Escrito pela empresa

With years of graphic design experience we’ve been bringing brands to life with our illustrations and custom packaging. We offer fast turnarounds on most products and pride ourselves on the customer support we offer. We have a lot of experience working with some of the biggest CBD Companies worldwide however we cater to all business both big & small across all industries.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

200 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 63% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 2 em 5 estrelas

I’m hoping to write a review because I can’t get in touch with anyone on email…

I’m hoping to write a review because I’m struggling to get in touch and communicate with them. I bought a product on the 22nd April I waited about a week so now it’s round the 28th and they told me they havnt been able to work since the 20th and hoping to get back to work this week, they did offer me a discount code for my next order, it’s now the 7th of May I now want to place a bit of a bigger order but I would obviously like to use the discount code but I’m unable to do so because I am unable to get any response from them over email since the 28th of April when they offered it me. Bit unhappy because I’ve ordered from here before and I was extremely happy with the product. However I’m not so happy now with this situation so I came here to see if you guys would read this and maybe update me about my order.

7 de maio de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Delayed order but have responded and been great

They came to a solution with a problem of delayed order of over a week. Out of goodwill refunded my order and still shipping the goods. More communication would have helped but as a small business i assume that could be a struggle.
Really big respect for sorting it out

19 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Delivery never received and emails ignored.

Ordered on the 14th.

Didn't receive my order nor any replies to my emails.

I have received an email today on the 28th to apologize for the delay (unexpected personal circumstances).

I can appreciate that these things happen, though unfortunately as a customer when your order is important to you, and you order with an expected timeframe, it is still inevitably frustrating to say the least.

I have been offered a discount on my next order and an update on my current one.

Depending on the discount offered, I may change my review.

I sympathise with the owner as I'm not heartless, but like I say, when you order, you do expect it to come in good time.

14 de abril de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Long delivery time and packaging is not…

Long delivery time and packaging is not good quality

1 de abril de 2026
logótipo da dcpackaging.co.uk

Resposta da dcpackaging.co.uk

Thank you for taking the time to leave a review Michael, I can see this isn’t your first order with us so I’m disappointed to hear this time round the packaging deserves a 2* review, could you please email us to advise further so we can help with this? Regarding the delivery timeframes the items ordered have a 4 working day production time before shipping via a next day courier. Having checked I can see your order arrived on the 5th working day. If you ever require a faster turnaround than advised on the website please reach out first so we are aware, as all packaging is made to order sometimes we do require the full turnaround times stated.
We look forward to speaking with you to resolve any issues with your packaging.

Classificada 1 em 5 estrelas

Mis-sold product…

I believe I was mis-sold the product and can’t return it, as per their policy. I have received no reply to any of my e-mails regarding this. Read the descriptions of the products very carefully!

5 de março de 2026
logótipo da dcpackaging.co.uk

Resposta da dcpackaging.co.uk

Hi,

Apologies having checked we are still unable to locate any emails regarding this order. Are you able to update your review here to advise the issue with your order? I can see you have ordered empty 60ml glass jars with pre designed labels and according to the weight of the parcel it seems the correct items have been shipped. We look forward to hearing from you further so we can look into this for you.

Classificada 1 em 5 estrelas

Still waiting for order

Still waiting for order

3 de março de 2026
logótipo da dcpackaging.co.uk

Resposta da dcpackaging.co.uk

Hi Kay,

Apologies for the delay with the delivery, we wasn’t aware of any issues until you left this review. I’ve just chased this up with DHL and they advised they emailed you this morning to advise the order would be delivered today. According to the tracking information the order shows it is on the delivery van. Can I check did you not receive our dispatch emails with the tracking details or the delivery notifications from DHL?

I am glad to see the order was delivered successfully as scheduled

Classificada 4 em 5 estrelas

Great

Dc packaging was very helpful when I asked last minute for a change of design in which they delivered for me, free of charge. They’re very prideful in their work and I’m very happy with my order👍👍

14 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Had issues with the tracking…

Had issues with the tracking information they responded instantly and resolved the issue they got delivered the next day with extras included definitely recommend

11 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Product isn’t worth the price and…

Product isn’t worth the price and quality just slapped a sticker on the Mylar pouches wasn’t happy of the final product I purchased not worth the money best to look elsewhere for cheaper and quality print instead a sticker not worth it all

3 de dezembro de 2025
logótipo da dcpackaging.co.uk

Resposta da dcpackaging.co.uk

Hi,

Thank you for taking your time to leave us a review. I am disappointed to see a 1 star review because you received labelled bags, after checking I can see it is labelled bags you have ordered. We also offer direct printed bags but we would only ship the direct printed ones if that’s what was ordered. Unfortunately with you ordering label bags we can only assume that is what you required. For future reference if the product you order is called ‘pre labelled bags’ the bags are labelled, if the product is called ‘direct printed bags’ the bags are direct printed. We welcome any feedback on how we can make this clearer. Thank you again for your time

Classificada 1 em 5 estrelas

Stick up labes for the price you pay is…

Stick up labes for the price you pay is a rip off you can get better bag cheaper

3 de dezembro de 2025
logótipo da dcpackaging.co.uk

Resposta da dcpackaging.co.uk

Hi Michael,

Thank you for taking your time to leave us a review. I am disappointed to see a 1 star review because you received labelled bags, after checking I can see it is labelled bags you have ordered. We also offer direct printed bags but we would only ship the direct printed ones if that’s what was ordered. Unfortunately with you ordering label bags we can only assume that is what you required. For future reference if the product you order is called ‘pre labelled bags’ the bags are labelled, if the product is called ‘direct printed bags’ the bags are direct printed. We welcome any feedback on how we can make this clearer. Thank you again for your time

Classificada 1 em 5 estrelas

Mylar bags - Scam-products

Ich hatte eigentlich bedruckte Tütchen (mylar bags) bestellt aber stattdessen irgendwelche random Beutel erhalten auf die einfach ein Sticker geklebt wurde. Der Sticker passt erstmal nicht ordentlich (viel zu gros für das Design - die Tütchen lassen sich dadurch nicht mehr versiegeln) und lösen sich stellenweise ab, da die Tütchen für den Versand auch noch geknickt wurden... (Pfusch!)
Das ist wirklich das schlechteste Produkt das ich mir für den Preis vorstellen kann!
Wirklich extrem teuer dafür das es *nur* eine mit Sticker beklebte Tüte ist und eben kein bedrucktes Produkt.

Auf meine Beschwerde wurde seit über einer Woche nicht reagiert.

Kosten-/Nutzenfaktor ist nicht gegeben - der Preis ist absolut nicht gerechtgertigt.

Zollabgaben könnten für ein Kundenfreundlichen versand in die EU auch vorab erhoben werden, dann würde man sich nochmal 15,- Gebühren beim dhl sparen (15,- Nachnahmegebühr für die Einfuhrsteuer von 6,77€ 😒) Das geht bestimmt besser...

Bestellt keine Mylar bags - die sehen nicht gut aus, sind minderwertig verarbeitet/produziert und mega teuer.

30 de setembro de 2025
logótipo da dcpackaging.co.uk

Resposta da dcpackaging.co.uk

Hi, thank you for your review. To answer your points I have double checked and we have received no email regarding this, our email is info@dcpackaging.co.uk

Regarding the labelled bag comment I have checked and can see you have ordered labelled bags. We do sell printed bags but as advertised on our website the minimum order quantity is 1000pcs. You ordered 35 ‘pre-labelled bags’. By pre-labelled the product means the label is applied to the bag before shipping.

As advised on our website the labelled bags are not heat sealable due to the label, this is only possible on direct printed bags.

Regarding the price I am sorry that you feel £32.90 is expensive for the bags. We always monitor our prices and ensure we remain competitive whilst maintaining our high quality.

All of our orders are shipped as ‘receiver to pay customs’. There is a notice on the website that you have to accept to be able to process the order.

Bags are never shipped folded but if this has happened in transit please feel free to send photos and we can rectify.

I feel this review is more in regards to the fact the bags are labelled but unfortunately as that is what you ordered that is what was shipped.

I believe the amount of good reviews speaks volumes of the quality of our products and customer service.

Please feel free to email us to discuss further. If you can ensure your order number is used as the customer email subject we will ensure we respond quickly.

Thank you for your detailed review.

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