They came to a solution with a problem of delayed order of over a week. Out of goodwill refunded my order and still shipping the goods. More communication would have helped but as a small business i... Ver mais
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Leia as opiniões dos outros
I’m hoping to write a review because I’m struggling to get in touch and communicate with them. I bought a product on the 22nd April I waited about a week so now it’s round the 28th and they told me th... Ver mais
For years i’ve been searching for a packaging company just like this but no site has met my standards in quality or accessibility. There are many options to choose from and the site keeps you well... Ver mais
A empresa respondeu
I don’t usually write reviews, but decided to here. This package arrived in less than a week to Australia on the other side of the world, I have waited longer for similar packaging from inborder selle... Ver mais
Informações sobre a empresa
Escrito pela empresa
With years of graphic design experience we’ve been bringing brands to life with our illustrations and custom packaging. We offer fast turnarounds on most products and pride ourselves on the customer support we offer. We have a lot of experience working with some of the biggest CBD Companies worldwide however we cater to all business both big & small across all industries.
Informações de contacto
Reino Unido
- dcpackaging.co.uk
3,6
Aceitável
200 opiniões
Respondeu a 63% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great variety but not as much as I seem…
Great variety but not as much as I seem to remember and thus left me underwhelmed, but still good quality and service.
16 de dezembro de 2022
Company is a joke
Payed for 48 hour delivery it's now been 18 days n still no package don't even need the product anymore definitely a waste of money
22 de dezembro de 2022
Resposta da dcpackaging.co.uk
Hi, we weren’t aware of this issue as you hadn’t contacted us to advise your parcel hadn’t arrived. I’ve checked the tracking and can see that the address you provided wasn’t complete so the courier was unable to deliver the parcel. The parcel is on its way back to us now, if you contact us we can confirm the shipping address with your or issue a refund. The tracking was emailed to you the moment they were shipped, we’re unable to monitor everyone’s tracking due to the amount of parcels we ship so we expect customers to contact us if there’s been an issue with delivery so we can chase this with our courier. We’ve also emailed to discuss how we can fix this solution in the best possible way for you - we look forward to hearing from you.
Great Service!
Ordered some packaging and was in a rush to receive it messaged them via contact form on their website they got back to me by email within 10 minutes with a response and my packaging was there the next day. Great product,Great service; what else can you ask for?
18 de novembro de 2022
Opinião espontânea
The parcel was a day late
17 de novembro de 2022
Resposta da dcpackaging.co.uk
Hi Jason, thank you so much for taking the time to leave us a review and trusting us with your order. I was disappointed to hear we were a day late on delivery but on looking into this it seems there was unfortunately a misunderstanding. The item you ordered has a 2-4 day turnaround and your item arrived with you on the 3rd working day. We’re aware some customers need their orders urgently so we just ask that in this case we can be contacted first to ensure next day delivery is possible - we’d hate to let our customers down. Our turnaround times are started on our product pages, delivery page & check out but we’re aware some customers don’t notice this, we’ve asked our website team to make this information easier to notice so thank you so much for bringing this to our attention. Thank you again for your order & review it means a lot to us. Team DC
Amazing quality and exactly what I ordered
Amazing quality and exactly what I wanted 100% amazing delivery time too
4 de novembro de 2022
Resposta da dcpackaging.co.uk
Thank you so much for the lovely review and your order :) We look forward to working together again in the future
Item haven’t arrived been waiting for…
Item haven’t arrived been waiting for over a week after paying for £6 delivery shocking services wouldn’t recommended or use again very dissapointing
14 de novembro de 2022
Resposta da dcpackaging.co.uk
Hi Corey,
Your order was shipped as per our turnaround times that are advised on the website and the tracking shows delivered. If you have not received your order can you please use the contact us form on the website so we can get your order reshipped? Unfortunately the shipping costs are set by our courier but we do offer cheaper shipping methods for those customers who are not in a rush. We look forward to hearing from you so we can resolve this.
Kind regards,
DC
Quick and great service
Quick and great service
I gave them what I roughly wanted they made it look good!
11 de novembro de 2022
Resposta da dcpackaging.co.uk
Thank you so much for the lovely review and your order :) We look forward to working together again in the future
The packaging itself is good but...
The packaging itself is good, but they put sticker instead of direct print on the package. Basically you can't open the bag once is sealed u got to cut it or rip the label of the bag.
9 de novembro de 2022
Resposta da dcpackaging.co.uk
Hi,
You ordered labelled bags and not direct printed bags. If you want direct printed bags there is options for these on the website. The item you ordered is called ‘Pre labelled bags’ to avoid this confusion. I feel a 1 star review is quite harsh. Any queries regarding direct printed bags please feel free to email us for a custom quote or they can be ordered directly through the website. Kind regards, DC Packaging
Customer service an delivery was spot…
Customer service an delivery was spot on. The product is of high quality as well.
20 de outubro de 2022
Resposta da dcpackaging.co.uk
Thank you so much for the lovely review and your order :) We look forward to working together again in the future
Fantastic service!
Fantastic service and high quality goods! Will definitely be ordering again.
5 de outubro de 2022
Opinião espontânea
Really professional packaging company
Really professional packaging company. I approached with my design, and the owner personally looked after my order. The product I received was high quality and at a cheap price. I’ll definitely be coming back. Cheers for the help Dank!
7 de outubro de 2022
Opinião espontânea
These lot blocked me on my socials…
These lot blocked me on my socials account because they can’t take constructive criticism not good guys step up
13 de outubro de 2022
Resposta da dcpackaging.co.uk
Hi, I believe you are mistaken you actually blocked us. For transparency you ordered multicoloured custom clipper lighters and then rang us to ask if you could return half of the order (the colours that you didn’t like) for a refund. We explained the lighters were multicoloured lighters as this is what you ordered and we unfortunately couldn’t refund as the lighters were printed with your custom artwork that you supplied meaning the lighters were unsellable. Our refund policy clearly states that custom items are none refundable for these reasons. Negative reviews are detrimental to small businesses like ours and I feel your review is very unjust as you received exactly what you ordered. Not only did you receive exactly what you ordered you received this 3 working days ahead of schedule as the item was shipped the very next day.
Black background on the rear of mimosa…
Black background on the rear of mimosa bags. No good binned them £35 quid in the bin after waiting almost a week when I paid 6.99 next day delivery.
6 de setembro de 2022
Resposta da dcpackaging.co.uk
Hi Kevin, I feel this review is quite unfair considering the problems you have detailed. The first part of the bags being black on the rear, it does explain this clearly on the site and explain if you want double sided bags it’s an additional cost due to more materials being used. You say this is your second order so I’m unsure why you would order again if the bags having a black back is a problem. As for delivery the option you selected isn’t just called ‘next day delivery’ it is called ‘next day delivery - please note only plain packaging is shipped next day please check product turnaround times.’ I explained this to you when you emailed, all of our orders are delivered via a next day courier however when you order something that is made to order it’s a 2-4 day turnaround. Your order was shipped on the 2nd working day. 1 star reviews have a very negative impact on small businesses like ourselves. You could have emailed us and explained the items weren’t what you were expecting and we could have issued a refund no problem as we offer a 14 day return policy. Sorry DC wasn’t up to your expectations.
the most amazing sticker printing…
the most amazing sticker printing company thats ever lived. a completely revolutionary way to order stickers nothing but the best. theres absolutely no need to look anywhere else.
23 de agosto de 2022
Opinião espontânea
Resposta da dcpackaging.co.uk
Thank you so much for your continued support & lovely review. We always strive to provide the best customer service so reading reviews like this really means a lot :)
Amazing
You won’t be disappointed by the professionalism these incredible people offer.. great communication, great service.. great finish to the products and a great outcome and experience all around.. keep up the good work
21 de agosto de 2022
Resposta da dcpackaging.co.uk
Thank you so much for your continued support & lovely review. We always strive to provide the best customer service so reading reviews like this really means a lot :)
Super efficient customer service
Super efficient customer service , great value and quality products . Di
17 de agosto de 2022
Resposta da dcpackaging.co.uk
Thank you so much for your continued support & lovely review. We always strive to provide the best customer service so reading reviews like this really means a lot :)
Super good and quick service
Super quick service
Amazing quality of products
Will use again
11 de agosto de 2022
Resposta da dcpackaging.co.uk
Thank you so much for your order & kind review. Customer service & quality is so important to us so it means a lot to hear you were happy with the service you received. We look forward to working with you again :)
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