Decathlon Ireland Opiniões 

Was sent a second hand garmin watch that was being sold as new.
The watch had 6 weeks of someone else's fitness data on it. Serious data protection concern.
Still waiting for a resolution from decathlon

I ordered a bumbag for my holiday and they posted the wrong item out to me. Its a waste of time trying to return it since I'll have to pay 5 euro postage and the item only cost 10 euro. I'll never order from them again. Useless company.

Ordered a 12 in shoe size and received a 13. When I followed up with the company I was told that they were out of stock for the 12s so they just gave me the size up?? But it wasn't out of stock on the website. Which I said. When I asked if I would get anything as compensation they said I would need a loyalty card in order to get free shipping on my next order. I told her I didn't have one and she said there was nothing they could do. Honestly horrible customer service. Most people I know don't even revive their orders they said

An almost Kafka-esque ordering experience in which I was charged 50 Euro for a delivery, promised 3 different delivery dates (which required me to stay at home), and they missed EVERY. SINGLE. ONE.

Still don't have my item.

Decathlon ballymun,
Went out specifically for adult dance gear for my daughter starting college.
Wasted journey only stock online. No where is this indicated on website.
Took a while to get a staff members attention as two out of three where chating to their friends.
Only 1 cash till open all the rest where card only. So queue at this till.
Coffee shop in Decathlon is card only which is disgraceful

Was in the Ballymun store where I met Richard who provided outstanding service. He not only assisted me with my main query but also identified and recommended additional products I genuinely needed.
His approach was professional, helpful, and customer-focused — making the whole experience seamless. Truly excellent support!

If there was a chance too give no stars I would .I recently ordered two items off decathlon.it took them 6 days too deliver within Ireland.when package arrived the box was fully torn open with holes also in the box itself .then when I opened the box my items were just flung inside the box with no protection on them nothing .like they couldn't care less as they have already received payment for both items.i would highly recommend staying well clear of this service abousetle disgrace.

I ordered a small item to be picked up in a local hub ( from a list )in Ballincollig , Co Cork on the 12/ 08 / UPS are sending daily emails saying the status of delivery has changed and they have to get back to source for clearance ! You cannot reply to the UPS emails !
Tried emailing the address given out on the Dublin phone , INVALID email according to Google ! Phone to a person in the Ballymun store rings out after a few seconds . This is disgraceful business and if Decathlon ever open a store in the south , I will boycott and advise anyone to do the same !

I ordered online on July 25th and received It on August 19th. It does not make sense. Even very small companies wouldn't do this

Bought a selection of camping gear online, which was packed and dispatched quickly. However it sat with An Post for the last 3 weeks. I reached out to Decathlon customer support who were very helpful on both occasions unlike their delivery partner. The order arrived today with all items present. Deducting 1 star for the lack of choice in delivery partners given An Post's issues at the moment. I would have definitely paid extra to have a pricey order like this delivered quickly with DPD.

Purchased a product online and paid the additional cost for next day delivery, when my parcel didn't arrive they told me it would take 4-5 days. The wrong product then arrived and their customer service team sent me a replacement. The replacement never got shipped as they say it sold out. It is still available in stock now. They haven't refunded me.

I could write a novel with how bad this experience was but instead I'll just give the facts...
Terrible communications, chaotic, designed to be uncontactable, lies and shady ways of working.
All this info relates specifically to the O'Connell St branch.

- They NEVER answer the phone so don't even bother trying
- They have no problem selling an item they say is 'too bulky to deliver' and instead, expect you to come pick it up somehow...
- Despite exchanging a ridiculous amount of emails with the cycletowork.oconnell@ email address, I had no idea who I was speaking with. They refused point blank to provide a name several times when I asked. I assume to prevent them getting in trouble for being awful at their job. I don't even know why I was dealing with them because this wasn't a cycle to work purchase.
- They also blatantly lied to me when I asked why my purchase and points wasn't in my account.

Pro tip: Always take screenshots.

If I could've given 0 I would have.

DECATHLON!!! Terrible delivery service.
Decathlon Delivery left parcel in wrong adress and never call to my phone to checked eircode. And customer service by email come to say need investigation and I have to wait 10 work days. I bought helmet and have urgency on that.
****I want my refund***or at least send same parcel to a shop where I can collect immediately***, It not my problem a company crazy that left parcels somewhere without check eircode or make phone call to customer.

Bought a tent , was told it was lost in transit but never received any tracking information or email confirmation of my order.

No correspondence of this at all , had to seek out why my order hadn’t arrived only to be informed this. They asked did I want a refund , no I want the tent that’s why I ordered it…. I feel as though I’m being fobbed off.

Don't bother with this company sends out wrong products expects them returned before they will send out correct product.
Delivery services are a shambles say you will have say in 2 days and you might not receive for over a week. They have no customer appreciation and don't always respond to emails just ignore you.
Best to use any other company

High prices for terrible quality products.
I dont see why people go there.

Like other reviewers I'm only giving one star so I can write a review.
Shocking customer service. Delivery is ridiculous. No tracking. I contacted the courier myself to cancel the order as Decathlon customer service are completely incompetent.
Have ordered from an Irish company( which I should have done in the first place) and have experienced a far superior service.
I would advise to stay away from Decathlon. The few euro in price difference is really not worth all the hassle!

Purchased an item from Decathlon Ireland, only to find it out of stock in-store. The store informed me that they would place an order for in-store collection within 3-5 days. However, the order has been cancelled, and I am currently waiting for a refund after 6 weeks.

I contacted their online support, but they have repeatedly assured me that they will resolve the issue, yet no progress has been made. There is no phone number to call and in store don’t want to know about it.

Based on this experience, I would strongly advise against purchasing from Decathlon Ireland in the future.

Purely on account that you cannot rate 0 star. I ordered a cooler bag to go on holidays. I received 2 kids shirts instead. When I contacted customer care I was asked to prove I received the wrong order. Then they sent me an email addressed to the wrong name telling me they would resend the orde on that day. I queried that it was addressed to me it and was told it was definitely for me and they had just misspelled the name (some misspelling it said dear Lorraine, my name is Jo). They said it would be here on the Monday. Monday comes and so does the postman but not my parcel. I check the an Post tracker and wouldn't you know it says delivered. Obviously to the wrong address. I paid extra for fast delivery. I am going on holidays and receiving the cooler bag later will do no good to me. You can't even call anyone as it is all by email. This is by far the worse service I have encountered!

If I could put zero stars - I would.

Have ordered from them twice, BOTH orders they botched up and their customer service and accountability is atrocious. Do not recommend rather take your money to a company that actually cares and actually wants it.