Decathlon Ireland Opiniões 

Bought a treadmill, assembled and was getting shocks off machine when turned on. They sent out a plug to sort, still getting shocks. (quite dangerous) Now they want me to disassemble, pack up and facilitate courier back to their warehouse. Then would have to re-assemble, dispose of packaging etc.
I am not happy that they refuse to send an engineer out to treadmill and it is down to me to facilitate fixing by sending back. All I got was an apology nothing else, even though I would be weeks without treadmill and piece of equipment is clearly faulty and dangerous. Would not recommend.

Disappointed, faulty tradmill given,taken for service 1 month before,still no response,

I placed an order with this online store in Dublin, expecting delivery within 3 days, as advertised. However, the package arrived after 8 days, which was quiet inconvenient.
I returned the item fallowing their return policy, which states refunds are processed within 15-20 days. It's no been 21 days, and I haven't received my refund. While customer service respond promptly, they fail to provide a clear timeline for the refund, offering only vague excuses.
Given the delay delivery and lack of transparency regarding the refund, I cannot recommend this online store.

Very bad delivery times, and it’s crazy cause the stock is good it’s just the deliver an your stupid store policy’s and clearly yous haven’t read any of these complaints and taken your customers serious , shame

I had a terrible experience when trying to buy a bike at Decathlon Ballymun. After driving for 1.5 hours to the store, I was told I couldn’t take the a kids bike home immediately—I had to wait 2 days due to some absurd store policy.

What’s the point of going to a physical store if I can’t leave with my purchase? This rule is stupid, pointless, and frustrating. If I wanted to wait, I would’ve ordered online from another store! The staff didn’t even offer a proper explanation, just a "it’s policy."

Decathlon needs to change this poor customer service approach. Why waste customers time if you won’t let them leave with what they bought?
Nonsense.

Two deliveries messed up out of 4 items ordered.

There is only latest was supposed to be two paddles for a kayak. Only one arrived. Customer services could not send another for some reason so refunded me. However, I am now a paddle short for our upcoming trip, and paid delivery for 2 items, only one of which arrived.

While browsing Decathlon’s catalogue, I came across the Women’s Briefs with Rip-Tab Fastening (Ref. 8775966) and encountered a series of concerning issues that left me thoroughly dismayed.
The decision to showcase such imagery is not merely a misguided marketing move; it is a deliberate submission to the current dogmas of political correctness. Since time immemorial, advertising has relied upon aspirational imagery, presenting models who embody health, beauty, and vitality to inspire consumers. Here, however, Decathlon has chosen to abandon that tradition in favour of elevating a fringe aesthetic standard, misleadingly presenting it as the norm, all in the name of a misguided inclusivity trend.
Even more ludicrous are the (thankfully few) individuals who, with a comical earnestness, proclaim that these images “reflect the majority of women”.
Seriously?
Thankfully, reality says otherwise.
The attempt to impose the minority as the standard is not only intellectually dishonest but an affront to common sense itself.
Thoroughly distasteful imagery, entirely unnecessary by any reasonable standard.
Utter madness.
Furthermore, I find it regrettable that, despite attempting to publish a fair and respectfully critical review directly under the product page, Decathlon appeared to censor it, depriving customers of a legitimate dissenting opinion. It is particularly telling that positive comments, even those openly admitting they had not purchased or used the product, were allowed to remain, while genuine, experience-based criticism was silenced. Such selective moderation is both hypocritical and deeply disappointing in a company that should instead champion open dialogue and authentic customer feedback from all its clients, without exception.

Helen at the customer help / returns desk in Ballymun was absolutely amazing. She was so patient and helpful. I didn't have everything I needed with me for a refund, she told me the days that she worked and dealt with everything on my return. Real asset to the company ! I hope her manager reads this

I was at Decathlon yesterday and was told about bike exchange scheme . You can bring any bike to them and they will give you a voucher to spend in Decathlon. Today I came to Decathlon with two bikes ( expensive bikes , in excellent condition) and was told : they accept only Decathlon brand bikes ( on the website states : only electrical bikes must be Decathlon brand) and they don’t accept carbon bikes. When I said that on the website clearly states :ALL model bikes. I was told it’s not correct information and they have to change that on the website. So, they have misleading information on the website, I spent half Saturday to came to them and what?…

Well I was just about to order a tent from this store but reading the really consistently shocking reviews I’ll go elsewhere. It seems that the good name of Decathlon (In the U.K.) certainly does not extend to Ireland.

Avoid. I had tried 3 times to place an order for a top on the website. Then my order eventually went through I quickly received an email to advise that the item wasn't available. I contacted customer service to get the order cancelled in full so that I wouldn't be charged for delivery.
However, they haven't refunded the delivery charge.
They is clearly big issues with their website. I will not be shopping here again and I would advise others to do the same. Terrible customer service and dreadful website. I am not surprised that the reviews here are so poor.

I returned a pair of hiking boots that were much too small. You have to pay for post . Couldn’t download a return form so bought a pre paid large packet from An post. It didn’t have track and trace so when I heard nothing back I email the help line. They said they needed a track and trace to look into it. It was in an easy to identify An Post Packet with the invoice and original packet enclosed. After ten emails forwards and backwards they were not going to look into the matter. I mean how big is Decathlon in Ballymun!!! They could have easily looked into why the return was not processed. I am out of pocket with no comeback and left frustrated with the non existent Customer Service. I have bought item’s previously but never again. I am a pensioner with limited funds so super disappointed that no effort was made to look into this.

Sizes are well off. I bought a gilet in a size 8 but when it arrived it was so big it was more like a size 12. I had already paid for delivery of this order but I ended up having to pay for return postage as well. Furthermore I have had to pay again for delivery when I ordered the same gilet in a smaller size. Poor service from such a profitable, multinational company

The only reason I have given 1 star here is because it is impossible to give less. I ordered an item from decathlon's Irish website on the 26th December 2024, and to date it has not arrived. I have contacted the company numerous times but they refuse to help as "the item is in transit". They also refuse to issue a refund as "the item is in transit". I can't understand how this company is allowed to operate in this manner. It has been over a month since I ordered and paid for this item and it appears that decathlon feels that their obligation to me began and ended as soon as the item left their warehouse. The only advice I can offer anyone considering using this website is "don't".

0 stars dechatlon ballymun very bad experience staff are very rude and no clue of what they sale in the shop , no shopping bags either, I have to ask for receipt never again.

If I could give 0 stars I would. Ordered a racket 3 weeks ago and it hasn’t arrived. It was only when I followed up and requested an update only to be told my order was cancelled by them. Had I not requested an update from support I wouldn’t have a clue what was going on as they left me in the dark. Had I not requested an update I don’t believe they would have informed me and kept my money! Will be purchasing elsewhere for my sports equipment. Very poor.

This company uses meteor space in Northern Ireland for their bulk item deliveries in the Republic, a shambles of a delivery company, always late, rude drivers, broken items, you names it I've felt it over the last 3 experiences between my wife and family placing orders, stay clear until they change delivery company, even then I'd be weary of ordering.

Tried buying the elops 500 bike using vouchers - the site doesn't indicate the max voucher limit so the purchase kept failing. When customer service informed me of the limit I finalised purchase for Collection. On collection there was a an obvious dent in the bike that staff had not idenfified and no tyres I store that would fit the bike for upgrade. I asked for a discount which was entertained but it was so small an amount I just asked for a replacement. I was told I had to order tyres myself for Collection in store if I wanted to upgrade, however that option was not available on the website and I ended up paying for delivery to my home. So now I have to bring the tyres in for when I'm collecting the bike. Basically a poor online and in-person experience ... just don't bother use your local bike store even if it's a little more expensive.

My 2 sons recieved vouchers to the value of 30e each as a Christmas present as they both play sports (4 different ones between them so a lot of equipment). They (16 & 12) decided to walk 20 mins to the store in Limerick so they could buy something for themselves. Upon arrival at the store they were refused entry as they were under the age of 18. No where is it advertised as an over 18s store, no where outside the shop is there a sign that says you have to be over 18 to be unaccompanied and let's be honest no 16 or 12 year old is going to stand and read a sign in small print inside the main doors. Needless to say, we will be spending our money elsewhere in future.

Just avoid, I certainly will be in future. Purchased a Pongori Pool table. It was a Christmas present for my son. The table came with a damaged castor wheel and bracket. Decathlon will not provide me with replacement parts as requested. The only option is collection of the table which would leave me without a table and a son wondering why Santa delivered a faulty table. No flexibility shown, no explanation on why spare parts cannot be provided.
This was after much stress before Christmas when delivery was 2 weeks late and 3 promised shipment dates missed with no reason given.