Decathlon Ireland Opiniões 

Ordered two items on the 4th of January which were in stock in Ballymun. I chose click and collect as it stated it would be available from the 6th. As of the 14th no email saying the order was ready. I emailed customer service who said it was most likely adverse weather but couldn't say when it would be ready. The items were in stock on the website. I sent a follow up email asking if they're in stock why can't I pick it up and no response.

Terrible customer service. I bought a trampoline that broke after three days of use. I was told it was from "over use"!! Never buying from them again.

I really wish I’d read the reviews before placing my €400+ order with Decathlon. Paying €49 for delivery, you’d expect at least some basic information—but no tracking, no details about the delivery company, and not even Decathlon seems to know what’s going on. The estimated delivery date? Completely inaccurate. The lack of transparency is honestly shocking for such a high delivery fee.

Ordered a treadmill 6 weeks ago specifically for Christmas, it was “lost in transit” from Ballymun to my house in Dublin. They never contacted me to let me know. When I contacted them they said it would be weeks before they could deliver but when I offered to collect it, no response.

Ordered clothes and runners, no issues. good experience

I bought a bike over Christmas. I was told I could bring my old bike back and trade it in for a voucher. I went and took my old bike to the Ballymun store and was told the pedals need changing, which was true. They said they couldn’t take the bike for this reason as they had no pedals in stock to change the pedals. Very frustrating to deal with.

I bought a backpack from Decathlon for a long trip in Asia that. Its stated the bag had a 10 year warranty so I assumed it to be a reliable bag, how wrong was I!
A week into the trip the bag started to deteriorate with the material coming apart. I contacted their customer service but they offered me no solution except bring it back to the store where you bought it. Impossible as I was 10,000 miles away with no intent of returning home in the six months. Even though they have Decathlon stores in Thailand they would not allow me to exchange in a store here. For such a large worldwide company I am very disappointed with their quality of goods, lack of customer rights and poor customer service.

My Decathlon exercise bike broke well under warranty, and they’ve refused to collect it or provide a solution. To make it worse, they don’t even offer recycling options for their own products. Terrible customer service!

I was at the 3040 limerick store and one of the managers, I think her name was Olivia- manager of fitness she was so rude and I heard some of the stuff she say's about people and I've never been more shocked at how someone can be so unprofessional. I even saw how the employees were acting around her, they all felt so uneasy which was sad to see. Seemed like they couldn't work without her breathing down their throats. Just felt bad for them

Website is near impossible to use and cannot process orders don't waste you time.

Bad website. Nothing in Stock...why leave it on the site if it is not there? No filters on the side for size, colour etc. Utterly pointless

I wanted chose that wasn't on stock in the ballymun shop. The adviser make me order it online, but the parcel arrived too. So I could collect it in the UPS point.
So I ask for a refund, apparently UPS lost the parcel. On the 15/11/2024 I contacted the customer service that said the will refund me. On the 22/11/24 as I had no refund on my bank account, I contact them again and surprised the refund was done. They said they've done it on the 22. But on the 27/11/24 still no refund. Now the customer service doesn't answer me at all either by email or by Facebook.
Never order online with them.

On the 24 December I was in ballymun decathlon around 5pm
Car park pitch black they don't switch car park light extremely dangerous for parking there
Little shop coffee shop inside they don't accept cash
Useless store I will avoid in future and never go back there

Now at 15 days waiting for a package that was supposed to be delivered in 2 days by An Post.
Two farcical companies that cant be trusted. And won't issue a refund until delivered. An post don't know where it is. Decathlon don't know where it is and yet they keep your money in the meantime.
Don't ever request delivery from decathlon or using an post. Shocking service.

Do not use the online ordering service it takes way to long to arrive and in my case the item arrived severely damaged. It came in its bare carry case with no other padding or additional protection so it was always gonna get damaged.The guy from UPS just pulled up outside the house dropped the package in the van probably damaging it further then just left it in the garden.
To be fair once I got in touch they were quick to respond to me however the offer of 15% reduction to the item was an insult.
I'll never order online from them again.

*I can't comment on there store

I made my order on the 2nd of October and it still hasn't been delivered! They blame the courier for the lost package and they tell me to keep waiting until they have reply from them,but how long can you wait? Decathlon says they delivery time is 1 do 3 working days. It's been almost 2 weeks for me.They don't reply when I'm asking for a refund,what a terrible company! I wish I read the reviews before making a purchase there! Please stay away from them or else you want to throw your money into the bin!!!!

I hope people see this before ordering online, it's a scam. They say its delivered and put up a photo of some random house. No replies to my emails. Stay clear

Bad experience instore, item i went to purchase qas put of stock despite website saying it was and a 40min drive , ordered same item online and only after 3 days i contacted them to see what the update on my order was i was told the item was out of stock and would take another 5 days before they got it then it has to be shipped to me so all in all its nearly 2 weeks to get my item, the same item was still showing up as "in stock" on their site 3 days later despite me telling them it wasn't, no proper apology, i wont be dealing with this store again

Worst customer service ever… do not buy a bike here. Gave 1000 euro in the cycle to work scheme & the bike when I tried it out for the first time on the roads was not powerful at all. Ignored all my emails treat like a nobody. The guy we bought the bike off was very helpful but that was it. Once they get your money your dust. Will never stand here & definitely make sure to tell all my work colleagues not up avail of the cycle to work scheme here.

Worst online ordering experience ive ever had, the site is riddled with bugs, they suddenly wanted me to drive 170 km to pick it up, then it suddenly took 2 weeks longer to deliver. They say you can pay by debit card but you can only enter credit cards, they dont let you chose a different billing adress than shipping adress and dont accept credit cards from outside ireland. How exactly am I supposed to order something as a student from abroad?