Outstanding service. The device was shipped from Europe to Australia in 4 days. It does exactly what it said and exceeded my expectations with its detailed maps of the ocean floor. Plus it was super s... Ver mais
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Leia as opiniões dos outros
Delivery was on time the product was well packed and my emails were always answered, wow what a great bit of kit, a must for anglers who like to fish under overhanging trees, brilliant for getting to... Ver mais
A complete waste of money. Product stopped working after being used twice in two years, company no help. Offered a 25% discount on a new one, but why throw good money after bad? Don't waste your tim... Ver mais
A empresa respondeu
Delivered on time Appearance is awsome, camouflage then orange for nite fishing. I have other sonars that cost thousands more and virtually do the same as the deeper #4. Deeper 4 is neat that you ca... Ver mais
Informações sobre a empresa
Escrito pela empresa
Deeper sonars are engineered for versatility. You can use them for any fishing type: shore, boat or ice fishing
Informações de contacto
Willow Road 1601, 94025, Menlo Park, Estados Unidos da América
- deepersonar.com
4,3
Excelente
675 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Staff assistance was a great help
Staff assistance is what eventually convinced me to try the product again. The sooner works very well.
12 de junho de 2026
Worked easily
Worked easily, out of the box. Very effective to make bathymetric maps of small lakes and ponds.
11 de junho de 2026
Excellent service …
Excellent service fast delivery and always on hand to answer any questions you have at any time ov day
18 de junho de 2026
A complete waste of money
A complete waste of money. Product stopped working after being used twice in two years, company no help. Offered a 25% discount on a new one, but why throw good money after bad? Don't waste your time or money.
Edit: despite how their customer service replied, they told me it's a sealed unit so they couldn't do their diagnostic process, I'm sh*t out of luck. Twice I used it, so that was about $50 per use.
7 de julho de 2026
Opinião espontânea
Resposta da Deeper
Thank you for your feedback. We're sorry to hear that your Deeper stopped working.
As we're unable to identify your case based on your Trustpilot name alone, we can't comment on the specific circumstances. However, our warranty process always includes a detailed technical inspection to determine the root cause of a failure. If a manufacturing defect is identified, the device is repaired or replaced under warranty. If the inspection determines that the failure was caused by factors not covered by the warranty, such as accidental physical or water damage, we're unable to provide warranty service. In such cases, we often offer a goodwill discount on a new device.
We're sorry that your experience left you disappointed.
Resposta da Deeper
Hello, thanks for your review. As per product description on the webpage of Deeper Magnetic Charging Cable, it works only with Deeper START, Range Extender and Quest Controller products.
Your Deeper PRO+2 uses a micro USB or USB-C cable, depending on the year of manufacturing. You might already have such a cable at your house, so please try to use it. If any help will be needed - please contact us at support@deeper.eu
Apologies for the inconvenience.
Outstanding service
Outstanding service. The device was shipped from Europe to Australia in 4 days. It does exactly what it said and exceeded my expectations with its detailed maps of the ocean floor. Plus it was super simple to set up. Thanks Deeper a 10 out of 10 from me.
15 de junho de 2026
Labdien.
Labdien. Nopirku laivas stiprinājuma roku. Pēc divām lietošanas reizēm apakšējais stiprinājums izkrita ārā un gandrīz pazaudēju savu deeper eholoti. !
Domāju ka pirkums vairāk nav lietojams !
6 de julho de 2026
Opinião espontânea
Resposta da Deeper
Sveiki, paldies par jūsu atsauksmi. Mums ļoti žēl dzirdēt par šo situāciju! Mēs vēlētos to izmeklēt un rast jums risinājumu. Lūdzu, rakstiet mums uz e-pastu support@deeper.eu, un mēs palīdzēsim.
Top un très bon service après vente ça…
Top un très bon service après vente ça donne confiance merci ☺️
12 de junho de 2026
Parket nach 22 tage noch nicht erhalten
2 de junho de 2026
Resposta da Deeper
Vielen Dank für Ihre Bewertung. Es tut uns sehr leid, dass es zu diesen Unannehmlichkeiten gekommen ist! UPS teilte uns mit, dass es ein Problem mit der Lieferadresse gab, weshalb das Paket an uns zurückgeschickt wurde. Wir haben es erneut versendet und unser Support-Team hat Sie per E-Mail kontaktiert, um Ihnen die neue Sendungsverfolgungsnummer mitzuteilen. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Sollten Sie weitere Hilfe benötigen, antworten Sie einfach auf unsere E-Mail. Wir helfen Ihnen gerne weiter.
Excellent product
Excellent product, but unfortunately there is no privacy for your own scans.
What really let this company down was the customer service. I ordered an attachment hook but received the wrong item. I returned the incorrect item immediately and have now been waiting for a replacement/refund for over two weeks after they received the return.
The product itself is good, but the poor customer support and slow resolution process have been very disappointing.
29 de maio de 2026
Resposta da Deeper
Thank you for your feedback.
We're sorry to hear about the mix-up with your order. We are already in contact with you regarding the incorrect item and are actively working to resolve the situation. We understand that waiting for a replacement or refund is frustrating, and we apologize for the inconvenience.
We would also like to clarify a point regarding privacy. Your personal scans, bathymetric maps, waypoints, points of Interest, and other personal fishing data are private and can only be accessed by you. They are not visible to other users.
Thank you for your patience while we resolve the order issue, and we appreciate you taking the time to share your experience.
Good sonar
The sonar was easy to use and of great quality, but i could not tell the difference between silt or gravel and that's a me problem i think
20 de maio de 2026
Turn up on time
Turn up on time, pleased with the service, spare part was just want I wanted
27 de maio de 2026
Boot werkt perfect
Boot werkt perfect, is mijn allereerste ervaring met tele en is zeer gebruiksvriendelijk
26 de maio de 2026
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