Deeper Opiniões 

675
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Outstanding service. The device was shipped from Europe to Australia in 4 days. It does exactly what it said and exceeded my expectations with its detailed maps of the ocean floor. Plus it was super s... Ver mais

Classificada 5 em 5 estrelas

Delivery was on time the product was well packed and my emails were always answered, wow what a great bit of kit, a must for anglers who like to fish under overhanging trees, brilliant for getting to... Ver mais

Classificada 1 em 5 estrelas

A complete waste of money. Product stopped working after being used twice in two years, company no help. Offered a 25% discount on a new one, but why throw good money after bad? Don't waste your tim... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Delivered on time Appearance is awsome, camouflage then orange for nite fishing. I have other sonars that cost thousands more and virtually do the same as the deeper #4. Deeper 4 is neat that you ca... Ver mais

Informações sobre a empresa

  1. Empresa de software

Escrito pela empresa

Deeper sonars are engineered for versatility. You can use them for any fishing type: shore, boat or ice fishing


Informações de contacto

  • Willow Road 1601, 94025, Menlo Park, Estados Unidos da América

  • deepersonar.com

4,3

Excelente

TrustScore: 4.5 em 5

675 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(675)

279 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Defective Unit, Fast Repair, Mixed Experience

Update
My insurance period was prolonged for 2 months, so I'm setting 4 stars,as promised
_______________________________________________
I’ll try to give a fair and objective review of my experience.

I placed a pre-order in March and received the Deeper Chirp+ 4 in April. I don’t remember the exact dates, but the delivery process was smooth and without issues. Along with the sonar, I purchased a phone mount and a one-year damage and loss insurance plan.

At the end of April, I finally had a chance to test the device on the water. Unfortunately, it did not work properly—the connection kept dropping repeatedly.

On April 25, I contacted customer support. The support agents were always polite, professional, and willing to help. They guided me through various troubleshooting steps, asking me to test different things each time. The main issue was the response time: replies usually came every 3–4 days, which stretched the conversation over an entire month.

Eventually, it was decided that my sonar should be sent to the warranty service center. The technicians later informed me that the device had an issue with an electronic component on the printed circuit board.

The repair process itself was excellent. Shipping the device, repairing it, and receiving it back took less than a week. However, I received my repaired unit back rather than a brand-new replacement.

I also asked whether my insurance period could be extended, since I had been unable to use the sonar for about a month through no fault of my own. Unfortunately, my question was misunderstood and confused with the warranty, and I chose not to pursue the matter further because I simply wanted to get my sonar back as quickly as possible.

Pros
- Polite and supportive customer service.
- Fast warranty repair process.
- The repaired sonar works well (although I have only managed to test it once so far).

Cons
- Customer support responses often took several days.
- After spending nearly €500, I received a repaired device rather than a new replacement. I cannot be completely confident that another issue will not appear in the future.
- Effectively, I received 11 months of usable insurance coverage instead of 12.

Final verdict
I would have rated this experience 4 stars if the insurance period had been extended to compensate for the lost month. I would have given 5 stars if I had received a brand-new replacement unit, considering that I was unable to use the product for the first month of ownership due to a manufacturing defect.

It is entirely possible that both the insurance coverage and the decision to return a repaired unit instead of providing a replacement are fully in line with the company's policies and warranty terms. I am not claiming that Deeper did anything wrong from a contractual standpoint.
However, as a customer, the overall experience still left me feeling that I was not given the highest level of service, especially considering that the device had a manufacturing defect from the very beginning and I was unable to use it for the first month of ownership.

6 de junho de 2026
logótipo da Deeper

Resposta da Deeper

Thank you for taking the time to share such a detailed and honest review.

First of all, we'd like to apologize for the experience you had with your CHIRP+ 4. While we're glad that the root cause was identified and successfully repaired, we fully understand your frustration about not being able to properly use a brand-new product during your first month of ownership.

We're pleased to hear that you found our support team polite and helpful throughout the process. At the same time, we completely agree that the response times you experienced were not ideal. During the launch period of several new products, we experienced a significantly higher volume of inquiries than usual, which resulted in slower response times than we aim to provide. This is something we're actively working to improve, and we appreciate your patience throughout the troubleshooting process.

Regarding the repair itself, our standard approach is to repair a device whenever we can fully restore it to factory specifications and verify its functionality through comprehensive testing. In your case, the faulty electronic component was successfully replaced and the sonar passed all post-repair quality control procedures before being returned.

We also appreciate you bringing up the protection plan. It appears there may have been a misunderstanding during the conversation, and we'd be happy to revisit this. Since you were unable to use the sonar while the issue was being investigated and repaired, our team will reach out to you directly to discuss a solution regarding the protection period.

Thank you again for your honest feedback.

Classificada 5 em 5 estrelas

A must for Anglers, Quest Deeper 👍🏻

Delivery was on time the product was well packed and my emails were always answered, wow what a great bit of kit, a must for anglers who like to fish under overhanging trees, brilliant for getting to those hard spots, as for the mapping and navigation it’s brilliant. A must for all anglers.

11 de maio de 2026

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais