The first wine fridge had problems getting to low temperature. An email to Victoria in customer service was all that was required. A replacement was delivered within a couple of days and the origina... Ver mais
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Leia as opiniões dos outros
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... Ver mais
A empresa respondeu
I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolv... Ver mais
A empresa respondeu
Had a missing part and called maddie at customer services. She was excellent. She contacted the spare parts department and ordered it immediately then emailed me to let me know. Cannot fault the servi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de variedades
- Loja de eletrodomésticos
- Centro de jardinagem
- Loja de móveis de jardim
- Loja de churrasqueiras
Sobre Dellonda
Escrito pela empresa
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Informações de contacto
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,6
Excelente
2 mil opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
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Professional customer service
Courier damaged item. Dellonda arranged prompt collection and replacement. No quibbles.very professional
2 de abril de 2026
The first wine fridge had problems…
The first wine fridge had problems getting to low temperature. An email to Victoria in customer service was all that was required. A replacement was delivered within a couple of days and the original was collected. Great service and product is just what I wanted.
9 de abril de 2026
Better than Amazon!
Super quick delivery and great price. Easy to pay and use website. Better than Amazon!
2 de abril de 2026
Resposta da Dellonda
Hi Luke!
Thank you so much for your kind words. We’re really glad you found the process quick and easy. We truly appreciate your support!
Kind regards
Team Dellonda
Definitely would recommend Dellonda…
Definitely would recommend Dellonda products and there customer service is excellent with a small issue with the bbq which was resolved within 48 hours and a very big thank you to Victoria with a quick and professional response I would highly recommend anyone to buy their products
13 de abril de 2026
Opinião espontânea
Resposta da Dellonda
Hi Dave!
Thank you very much for your kind review and recommendation!
We’re really pleased to hear you’re happy with your Dellonda product and that your BBQ issue was resolved quickly. I’ll be sure to pass your thanks on to Victoria, she’ll appreciate your feedback.
Thanks again for your support, and we hope you continue to enjoy your purchase!
Kind regards
Team Dellonda
Missing part
Had a missing part and called maddie at customer services. She was excellent. She contacted the spare parts department and ordered it immediately then emailed me to let me know. Cannot fault the service and would recommend them.
8 de abril de 2026
Opinião espontânea
Resposta da Dellonda
Hi Susan,
Thank you for your kind review. As a small business with a small customer service team, this means a lot.
If you ever need anything else, please don't hesitate to get back in contact.
Many thanks,
Team Dellonda
Speedy delivery
Speedy delivery and taken to requested room.
Polite delivery guys too.
30 de março de 2026
Resposta da Dellonda
Hi James,
Thank you for your kind review, we are glad you had a great experience with the delivery of your item. If you need anything in the future, please let us know.
Many thanks,
Team Dellonda
Inflatable hot tub
Purchased an inflatable hot tub last year, it always had a small leak, when inflating it this year the water is pouring out. They want to charge me £150 to replace the liner. Cannot trust that the new liner from them won’t leak, so have also found them cheaper elsewhere. Will avoid this company in the future. We only used the hot tub a handful of times and it had a mat underneath
7 de abril de 2026
Opinião espontânea
Resposta da Dellonda
Hi there,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
It’s disappointing to learn that your hot tub developed a leak.
We would like to clarify that the liners come with a 6-month warranty, which covers manufacturing faults within that period. As your purchase was made over a year ago, the item is unfortunately outside of this warranty coverage, which is why a replacement liner has been offered at a cost.
That said, we always aim to support our customers where we can, and we’re sorry this situation has left you feeling unable to trust our products. Your feedback is important to us, and we will pass this on to our team for review.
If you would be open to it, please feel free to contact us directly so we can look into your case further and see if there’s anything more we can do to help.
Kind Regards,
Team Dellonda
Prompt service
23 de março de 2026
Resposta da Dellonda
Hi Reena!
Thank you so much for your 5 star review! We're really pleased to hear your order arrived promptly, and we appreciate your support!
Kind Regards
Team Dellonda
Gazebo side walls
Side walls for a Dellonda 3 x 4.5m Pop-Up Gazebo. The gazebo is fine, but the side walls are awful.
1. Material so thin there were signs of wear on the folds straight from the box.
2. Thin velcro at the top edge the only way to attach them. This means they flap around uncontrollably in any sort of breeze. A few eyelets or straps might have been a better idea.
3. The gazebo frame is designed to have slightly splayed legs for stability. The side walls are completely straight and do not fit.
Given that the sidewalls cost over half the purchase price of the actual gazebo I would have expected far better quality. To be frank, they are so badly designed the price is not the issue as they are simply not fit for purpose.
14 de fevereiro de 2026
Opinião espontânea
Resposta da Dellonda
Hi Richie,
Thank you for taking the time to leave your detailed feedback. We’re really sorry to hear that the side walls did not meet your expectations.
We’re disappointed to learn about the issues you’ve experienced with the material quality, attachment method, and fit. This isn’t the standard we aim to provide.
We’d really appreciate the opportunity to look into this further and see how we can put things right for you. Please could you contact our support team at support@dellonda.co.uk
with your order details? We’ll do our best to assist and find a suitable resolution.
Thank you again for bringing this to our attention.
Kind regards,
Team Dellonda
Bought a drinks fridge……
Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service for help. Zena could not have been more helpful. She responded quickly, diagnosed the problem ( with the help of the workshop), organised a replacement part ( we paid but only £10 including postage), sent a YouTube video to show us how to replace the part, was super helpful at all times. Very impressive customer care. Fridge now working again.
25 de março de 2026
Resposta da Dellonda
Hi Cam!
Thank you so much for your kind and detailed review! We’re delighted to hear that Zena and the team were able to support you so effectively and get your fridge up and running again.
It’s wonderful to know this made a difference. We really appreciate your feedback!
Kind regards
Team Dellonda
Comfortable sturdy chairs!
Great delivery service! The chairs lived up to my expectation. I am very satisfied with my purchase.
23 de março de 2026
Resposta da Dellonda
Hi Jacqueline,
Thank you for your kind review. We are so glad you are happy with the chairs.
If you even need anything in the future, please don't hesitate to ask.
Many thanks,
Team Dellonda
Resposta da Dellonda
Hi Linda,
Thank you for your kind words about our product. We are so glad you are happy with your experience with our small business.
If you ever need anything else, just let us know.
Kind regards,
Team Dellonda
I recently logged a fault with an…
I recently logged a fault with an expensive wine fridge which had stopped cooling. The machine was out of the warranty period by a number of months. However Maddie still helped me get the issue resolved in a short space of time, she contacted the warehouse explained the issue I was having then responded with a possible fix, shipped a small part overload protector via DHL. Replacement part was easy to fit, we now have wine fridge is back working just in time for the weekend. Great customer service, no brushing off, just a brilliant service and aftercare you need in life. Thank you.
27 de março de 2026
Opinião espontânea
Resposta da Dellonda
Hi Nick,
Thank you so much for your kind words and lovely review. We will pass on your thanks to our Customer Service team.
If you ever need anything else, please don't hesitate to get in touch.
Many thanks!
Team Dellonda
Resposta da Dellonda
Hi Dianne,
Thank you so much for your kind review! We’re really pleased to hear you found the ordering process easy and the delivery fast. It’s great to know you’re enjoying your fire pit, and thanks again for your support!
Kind regards,
Team Dellonda
Easy enough to order and product…
Easy enough to order and product arrived on time.
Price of the item was reasonable as well.
Will be using them again.
18 de março de 2026
Resposta da Dellonda
Hi,
Thank you very much for your kind review! We’re really pleased to hear everything arrived on time and that you found the ordering process easy. We appreciate your support and look forward to serving you again soon!
Kind regards
Team Dellonda
Zena solved my issue extremely quickly…
Zena solved my issue extremely quickly and professionally. Zena made me feel valued as a customer
11 de março de 2026
Opinião espontânea
Resposta da Dellonda
Hi Aidan, Thank you so much for the 5 star review! We really appreciate you taking the time to share your experience. Have a great week from all at Team Dellonda!
5 star customer service
I was helped by Zena and she was really great. I didn't know the name of the part I needed and it wasn't on the diagram of spare parts but she worked with me to figure it out and spoke with people in the know to make sure I got what I needed. It feels rare these days to find someone who'll go above and beyond that way so it feels extra amazing. I hope she gets a bonus because she's made me a loyal customer for life for all my kitchen gadgets.
10 de março de 2026
Opinião espontânea
Resposta da Dellonda
Hi Victoria,
Thank you so much for your wonderful review! We’re delighted to hear about your experience with Zena. She truly cares about helping customers find the right solution, even when it takes a little extra digging, so your kind words mean a lot. I’ll be sure to pass along your feedback to her and the team.
We really appreciate your support and look forward to helping you with your kitchen gadgets for many years to come!
Kind regards
Team Dellonda
Premium Gazeebo DS168
Purchased a premium gazeebo DS168 from amazon @£225 in 2023 and when unpacking the walls it was stuck together and ripping so needed to be replaced, used for 3 weeks. In 2024 it wasnt used. In 2025 it was up for about 6 weeks, then the top corners gave awat from friction and the poles came through. We dismatled and tried to purchase a replacement roof cover and got told to try in march 2026. Now in March 2026 being told no stock arrived and no planned delivery date, but when i go on the web page they have in stack and candeliver in 3 days. Would not recommend or say its a premium product.
6 de março de 2026
Opinião espontânea
Resposta da Dellonda
Hi Wayne,
Thank you for sharing your feedback. We’re very sorry to hear about your disappointment with the gazebo.
We would like to clarify the timeline regarding this issue: you purchased this item in June 2023, meaning the 12-month warranty expired in June 2024. You first contacted us about the issue in June 2025, and we responded offering the option to purchase a replacement roof cover. Unfortunately, we did not receive a response from you until February 2026, by which time the replacement part had unfortunately gone out of stock.
We apologise for any inconvenience caused, and we always aim to provide accurate stock information and assistance. While we understand your disappointment, we hope this context helps clarify the situation.
Kind regards,
The Dellonda Team
Recently brought a Gas BBQ
Recently brought a Gas BBQ, had plenty of back ground work before choosing and was enticed by the look and price. So glad I was as delivered in a few days and didn’t take long to assemble and be ready to use. What a change to buy a put together kit that has been machined properly. Highly recommend and customer service is great too
5 de março de 2026
Opinião espontânea
Resposta da Dellonda
Hi there,
Thank you for your wonderful feedback! We're delighted to hear that you’re pleased with your new Gas BBQ and that the delivery and assembly process was smooth and straightforward. We take great pride in offering products that are easy to put together and ready to enjoy quickly, so it’s great to know that came through in your experience.
It’s also fantastic to hear that our customer service made a positive impression. Your recommendation truly means a lot to us, and we hope you enjoy many great BBQs with it!
Kind regards
Team Dellonda
HAPPY DAYS
from placing the order to delivery the service was excellent,as was the product.HAPPY DAYS
22 de fevereiro de 2026
Resposta da Dellonda
Hi Terry,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that from placing your order right through to delivery, was a smooth and enjoyable experience. It’s even better to know you’re happy with the product too.
We appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
Kind regards
Team Dellonda
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