I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I purchased the Superfoliant peeling from the brand Dermalogica. However, the product became moist inside and deteriorated. It turned out that there was a manufacturing defect in the packaging. I h... Ver mais
I’ve been using Dermalogica products for over three years now (a returning customer after a break). My skincare routine at home is my favourite time of day. Overtime I’ve learnt what my skin needs and... Ver mais
A empresa respondeu
how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Professional-grade skin care education, products, and services for skin therapists and customers alike.
Informações de contacto
Leatherhead, Reino Unido
- dermalogica.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dumb decisions - they discontinue their best products
Good products, though pricey. However, the company seems firmly committed to taking dumb decisions and discontinuing their best products, such as the Multivitamin Power serum. A while ago they have a fabulous treatment foundation, and of course, they discontinued it and replaced it with something thin and watery with a dark tint.

Resposta da Dermalogica
Quick delivery and beautiful products
Quick delivery and beautiful products. Make my skin feel amazing!

Resposta da Dermalogica
Carla is the BEST therapist
Carla is the BEST therapist. Make sure to visit her in Westfield Shepards Bush. I had never had a facial before and she really has the best energy a therapist would need to make their client feel comfortable. I have since been going to her and she’s really put her all in to help me with my skin.

Resposta da Dermalogica
Not a great experience
Not a great experience. I bought some products recommended to me at a store and I had a horrible reaction to them, I had a feeling they’d be too strong but the specialist recommended retinol clearing oil. I’m now stuck with £80 worth of product I can’t use or take back because I have no receipt and I’ve used it. And my skin is just starting to heal, have had to buy all sorts of simple dermatologist recommended creams.
Skin wrecking products
I received a sample and suffered burning redness swelling and dryness. My skin literally fell off. Don’t touch with a barge pole

Resposta da Dermalogica
Dreadful Dermalogica I urge anyone considering purchasing…
I urge anyone considering purchasing Dermalogica products to be extremely prudent. These products are over priced, over rated and under tested, I suffered an unpleasant allergic reaction. When I alerted them to my problem, I was met with a nasty attitude, ridiculous excuses and suggestions which would result in further expense. The total lack of customer care is second to none their reaction to complaints is just to ignore!!!

Resposta da Dermalogica
Simple process
Simple
Process of ordering and fast delivery well packaged they send you some samples of other products also this is my second time to order off this website

Resposta da Dermalogica

Resposta da Dermalogica

Resposta da Dermalogica
Quick and efficient
Quick and efficient ordering and delivery of fabulous products.

Resposta da Dermalogica
Competitively priced with free samples in package.
I always choose this product; I usually purchase it from my beautician. The Dermalogica web prices were competitive so I purchased on line this time. I enjoyed receiving the trial samples in my package.
It took longer than other on line purchases to arrive due to it being couriered by The Post Office. I recommend they switch to a speedier courier.

Resposta da Dermalogica
Clean start kit for my daughter
I ordered my daughter a clean start kit 4 weeks ago (roughly) still not received it.
I have contacted customer services twice now, both ladies were very helpful and raised a new order.
If the second order doesn't arrive, I will cancel and try a different source.
Could I request a form of compensation?
Kindest
Caroline stark

Resposta da Dermalogica
Delivery is always quicker than I…
Delivery is always quicker than I expect which I love ! Products well are just perfect for me been staple in my skin care for years. And the bonus samples are always fab !

Resposta da Dermalogica
Arrived promptly
Arrived promptly - cheaper than Amazon. Helpful sample sizes included

Resposta da Dermalogica
Very good website
Very good website, really fast delivery with Royal mail. As always very pleased with my shopping experience.

Resposta da Dermalogica
Great all round
Easy ordering, very quick delivery and i had an online chat with someone and they were really helpful. All round great service. The products are pretty good too! ;-)

Resposta da Dermalogica
I’ve still have not received my 2…
I’ve still have not received my 2 orders. This usually doesn’t happen but I wonder if things are changing and this will be the new norm.

Resposta da Dermalogica
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