Dermalogica Opiniões 

218
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Ver mais

Classificada 1 em 5 estrelas

I purchased the Superfoliant peeling from the brand Dermalogica. However, the product became moist inside and deteriorated. It turned out that there was a manufacturing defect in the packaging. I h... Ver mais

Classificada 5 em 5 estrelas

I’ve been using Dermalogica products for over three years now (a returning customer after a break). My skincare routine at home is my favourite time of day. Overtime I’ve learnt what my skin needs and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Professional-grade skin care education, products, and services for skin therapists and customers alike.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

218 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 42% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(218)

19 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Dumb decisions - they discontinue their best products

Good products, though pricey. However, the company seems firmly committed to taking dumb decisions and discontinuing their best products, such as the Multivitamin Power serum. A while ago they have a fabulous treatment foundation, and of course, they discontinued it and replaced it with something thin and watery with a dark tint.

7 de julho de 2023
Opinião espontânea
logótipo da Dermalogica

Resposta da Dermalogica

Thank you for your review and we understand your disappointment. The decision to discontinue products are taken after careful consideration and many factors are involved, such as outdated ingredients, environmental & sustainability concerns, or if a product is a low seller in the global market place. We do always try to replace a discontinued item with a similar, updated formula product. Please do discuss your concerns with a professional skin therapist who will always try to help you find an alternative product.

Classificada 5 em 5 estrelas

Carla is the BEST therapist

Carla is the BEST therapist. Make sure to visit her in Westfield Shepards Bush. I had never had a facial before and she really has the best energy a therapist would need to make their client feel comfortable. I have since been going to her and she’s really put her all in to help me with my skin.

22 de junho de 2023
Opinião espontânea
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Resposta da Dermalogica

Thank you for your review. We have advised the therapist of your kind and encouraging words.

Classificada 2 em 5 estrelas

Not a great experience

Not a great experience. I bought some products recommended to me at a store and I had a horrible reaction to them, I had a feeling they’d be too strong but the specialist recommended retinol clearing oil. I’m now stuck with £80 worth of product I can’t use or take back because I have no receipt and I’ve used it. And my skin is just starting to heal, have had to buy all sorts of simple dermatologist recommended creams.

28 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Skin wrecking products

I received a sample and suffered burning redness swelling and dryness. My skin literally fell off. Don’t touch with a barge pole

6 de junho de 2023
Opinião espontânea
logótipo da Dermalogica

Resposta da Dermalogica

Thank you for your review. We are sorry to hear that the sample you tried has caused a negative skin reaction. Not all products will be compatible for all skin which is why sampling is a good option. If you would like more information or help with the skin response you had please email us at customerservice-consumer@dermalogica.co.uk and please advise which product you applied to your skin.

Classificada 1 em 5 estrelas

Dreadful Dermalogica I urge anyone considering purchasing…

I urge anyone considering purchasing Dermalogica products to be extremely prudent. These products are over priced, over rated and under tested, I suffered an unpleasant allergic reaction. When I alerted them to my problem, I was met with a nasty attitude, ridiculous excuses and suggestions which would result in further expense. The total lack of customer care is second to none their reaction to complaints is just to ignore!!!

10 de abril de 2023
Opinião espontânea
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Resposta da Dermalogica

Thank you for taking the time to post a review. We are disappointed to hear of your recent experience and the level of customer service which you received. To investigate this matter further please could you forward your correspondence to us at customerservice-consumer@dermalogica.co.uk as unfortunately we have been unable to locate your original complaints and subsequent responses. Once we have this information we can assist you further. Many thanks.

Classificada 5 em 5 estrelas

Simple process

Simple
Process of ordering and fast delivery well packaged they send you some samples of other products also this is my second time to order off this website

26 de maio de 2023
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Resposta da Dermalogica

Thank you for your review.

Classificada 5 em 5 estrelas

Dermalogica

Pleased with the discounted offer. Happy to receive free samples also.

1 de junho de 2023
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Resposta da Dermalogica

Thank you for taking the time to leave a review.

Classificada 5 em 5 estrelas

Quick and efficient

Quick and efficient ordering and delivery of fabulous products.

26 de maio de 2023
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Resposta da Dermalogica

Thank you for your review.

Classificada 4 em 5 estrelas

Competitively priced with free samples in package.

I always choose this product; I usually purchase it from my beautician. The Dermalogica web prices were competitive so I purchased on line this time. I enjoyed receiving the trial samples in my package.

It took longer than other on line purchases to arrive due to it being couriered by The Post Office. I recommend they switch to a speedier courier.

26 de maio de 2023
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Resposta da Dermalogica

Thank you for your feedback, it is helpful.

Classificada 1 em 5 estrelas

Clean start kit for my daughter

I ordered my daughter a clean start kit 4 weeks ago (roughly) still not received it.
I have contacted customer services twice now, both ladies were very helpful and raised a new order.
If the second order doesn't arrive, I will cancel and try a different source.
Could I request a form of compensation?
Kindest
Caroline stark

25 de maio de 2023
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Resposta da Dermalogica

Thank you for your feedback, we hope this matter is now resolved for you.

Classificada 5 em 5 estrelas

Delivery is always quicker than I…

Delivery is always quicker than I expect which I love ! Products well are just perfect for me been staple in my skin care for years. And the bonus samples are always fab !

25 de maio de 2023
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Resposta da Dermalogica

Thank you for taking the time to feedback.

Classificada 5 em 5 estrelas

Arrived promptly

Arrived promptly - cheaper than Amazon. Helpful sample sizes included

25 de maio de 2023
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Resposta da Dermalogica

Thank you for taking the time to write a review.

Classificada 5 em 5 estrelas

Very good website

Very good website, really fast delivery with Royal mail. As always very pleased with my shopping experience.

25 de maio de 2023
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Resposta da Dermalogica

Thank you for taking the time to offer feedback.

Classificada 5 em 5 estrelas

Great all round

Easy ordering, very quick delivery and i had an online chat with someone and they were really helpful. All round great service. The products are pretty good too! ;-)

25 de maio de 2023
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Resposta da Dermalogica

Thank you for your review.

Classificada 2 em 5 estrelas

I’ve still have not received my 2…

I’ve still have not received my 2 orders. This usually doesn’t happen but I wonder if things are changing and this will be the new norm.

25 de maio de 2023
logótipo da Dermalogica

Resposta da Dermalogica

We are sorry to hear that your order hasn't arrived. Please contact our E-com team quoting your order number and they will be able to help.

A Experiência Trustpilot

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