I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I purchased the Superfoliant peeling from the brand Dermalogica. However, the product became moist inside and deteriorated. It turned out that there was a manufacturing defect in the packaging. I h... Ver mais
I’ve been using Dermalogica products for over three years now (a returning customer after a break). My skincare routine at home is my favourite time of day. Overtime I’ve learnt what my skin needs and... Ver mais
A empresa respondeu
how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Professional-grade skin care education, products, and services for skin therapists and customers alike.
Informações de contacto
Leatherhead, Reino Unido
- dermalogica.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The precleanse is amazing!
The precleanse is amazing!
I have been using this for several years and it is excellent for getting rid of the grime and even make up (including waterproof mascara) before I then wash my face.
It smells amazing, too!
I paid $74 for the worst skin of my life!
The facial moisturizer that I’d been using for 20 years was recently discontinued. After some investigation of various options, I purchased a $74 tube of Dermalogica‘s Active moist moisturizer. After using the product for a month, the condition of the skin on my face is the worst I have ever seen it. I’ve never had any issues with my skin, but after only one month of daily use, the Dermalogica moisturizer has caused a series of rashy patches on my face and eyelids. I know that this change in my skin is the result of using Dermalogica’s moisturizer because I have not used any other new or different products on my face in several months. I would like to return this product, but I have missed the return window. I’m now stuck with a very expensive and useless tube of toxic face cream. Buyer beware.
Dermalogica Age Bright Active Clearing.
Dermalogica Age Bright Active Clearing.
This product is purely and simply ELIXIR and that is all I have to say
dermalogica.... Auf der Suche nach einer geeigneten…
Auf der Suche nach einer geeigneten Reinigung fürs Gesicht bin ich irgendwann auf die Seite von dermalogica gestoßen. Da ich mir unsicher war was für mich geeignet wäre habe ich natürlich die skinanalyse vorab durchgeführt. Naja schließendlich landete die Fiss Mask im Warenkorb. Was echt ganz cool ist, das man auch die Produkte. Soweit sie verfügbar sind, auch in kleinen Probierpackung bestellen kann. Leider waren ausgerechnet die Sachen die mir empfohlen wurden nicht lieferbar. Zufall? Was soll ich sagen was ganz lustig und angenehm ist an der Maske ist das sie von selbst nach dem auftragen aufscheumt und wieder zurück. Das kribbelt ganz süß auf der Haut. Aber die erhoffte Wirkung blieb aus. Auch hat sie Maske einen sehr eigenartigen Geruch. Selbst wann der größte Teil nur mit Wasser in den Händen abgespült ist. Und ich nur noch die letzten kleinen Überreste mit dem Waschlappen entfernen wollte, richt dieser danach schrecklich. Selbst nach der 60 grad Wäsche richt der Lappen immer noch nach der Maske. Ich kann sie wirklich nicht empfehlen, da keine Wirkung bzw Besserung der Haut zu verzeichnen ist. Auch die Creme die angeblich dunklere Pickel heller machen soll l, ist nicht zu empfehlen. Richt wieder merkwürdig und wirken tut sie auch nicht.
Absolutely fantastic to see that…
Absolutely fantastic to see that dermalogica is reducing their plastic with large sizes and refills now! I get a regular subscription to some products including the special cleanser (it’s great btw) and I’m so happy I can now switch to refills. Good job dermalogica!
The worst customer service ever
The worst customer service ever. I paid 70 for a cream, they sent me the wrong one, two days they didn't reply, then they said I have to print the label, pack and bring it back to the post office in order to return and then they would send me my creme that I paid for! Mind it would take me like an hour to do all this for their mistake
Wow! I think any respectable company would apologize and send the order with fast delivery and if they wanted to get the other product back include the printed label. I can't be more disappointed as having paid money I have to go through all this trouble and it's been a week since I should have received my creme and now I will send this one back and just wait for another week or whatever time they decide for my refund. Obviously I won't be using them ever again! But just tell me why?? Why do I pay money just to fix their mistakes?! Avoid

Resposta da Dermalogica
I was advised to use Dermalogica…
I was advised to use Dermalogica products because my face was dehydrated. Since starting the cleanser and skin smoothing cream, my face feels tight & rough and lines have appeared under my eyes. I'm not sure if this is normal or if I should stop using the products. I spent over £100 on them, so I will be disappointed if it was a waste of money. My face feels like it is on fire since using the products. I'm not sure how to proceed with them.

Resposta da Dermalogica
Not helpful with mistakes
Even though I made a mistake on ordering and messaged them immediately they were unable to rectify my mistake and didn't make any attempt to help me. Delivery was quick however.

Resposta da Dermalogica
Great products which arrived well…
Great products which arrived well packaged and in a timely fashion.

Resposta da Dermalogica
Face treatment
Product i purchased done exactly what it said on description on the box and advert unlike some other brands of facial cleansing
Very happy with my purchase from Dermalogica and have ordered more

Resposta da Dermalogica
Great product and excellent customer…
Great product and excellent customer support.

Resposta da Dermalogica

Resposta da Dermalogica
Just love Dermalogica!
Wonderful helpful customer service and product advice. Just love Dermalogica!

Resposta da Dermalogica
All arrived promptly with free samples
All arrived promptly with free samples
Thank you 🙏🏼 the eye gel is amazing 🤩

Resposta da Dermalogica
Amazing products
I have been using Dermalogica for more than 3 years now, I will not use anything else. I had quite spotty skin after child birth and was struggling with high street products, but as soon as I used Dermalogica… my skin has had new life.
The service and delivery is so prompt, as well as the multiple enticing offers they have … all great!

Resposta da Dermalogica
One of my favourite brands at very…
One of my favourite brands at very reasonable price:)

Resposta da Dermalogica
Love your products but took a few days…
Love your products but took a few days to get to me

Resposta da Dermalogica
Worst customer service
Worst customer service. I received a defective product which ended up all over my hotel room bedding which i had to pay for. (Took numerous photos for evidence) This was back in Spring 2022. After a good month of trying to get in contact with Dermalogica, they finally got back to me, asked for my bank details and then proceeded to never actually refunding me. Since then I have contacted numerous times asking what happened and not 1 single person has gotten back to me. Also, I haven't been able to access my rewards section since all of this began. The products are great, but the costumer service is actually the worst. The last time i contacted over these issues were a couple of weeks ago and still nothing back :/
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







