Dermavenue Opiniões 

434
•
TrustScore: 2 em 5

1,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Buyer Beware. Placed my first & LAST order w/ Dermavenue about a month ago, paying add'l for fast shipping. I did Not get my order on a fast track & to date have never received all ordered items. I've... Ver mais

Classificada 1 em 5 estrelas

I ordered SkinMedica HA5 Hydra Collagen Hydrator and didn’t open it until a few weeks after delivery, as I was still using my old product. Upon using it, I noticed a very unpleasant smell and develope... Ver mais

Classificada 1 em 5 estrelas

I had been ordering Neocutis from Dermavenue for several years. Recently the day moisturizer has dramatically changed. While it use to be rather thin and easy to apply, it is now thick and stains yo... Ver mais

Classificada 2 em 5 estrelas

It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the s... Ver mais

Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. também em
  3. Clínica de dermatologia
  4. Loja de cosmética
  5. Loja de cosméticos
  6. Loja de produtos de beleza

Escrito pela empresa

We sell online high quality, top of the line skincare and make up with physician grade ingredients. Brands such as Obagi, Neocutis, SkinMedica, iS Clinical and many more. We offer these skincare products online at a discounted rate.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

434 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,9

Todas as opiniões

(434)

5 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hope I like it

Ordering was quick. I did have some trouble putting in my card digits. But I will let you know how it works when I receive it.

24 de abril de 2021
Classificada 5 em 5 estrelas

I have been buying with Dermavenue for…

I have been buying with Dermavenue for a few months already.

I couldn’t be more happy.
Their customer service is outstanding and I receive my products very fast. Also their prices are better than other online stores and since I became their customer I always receive emails with discounts and gifts.

22 de abril de 2021
Classificada 1 em 5 estrelas

Respond

Respond! I made and order on the 8th and 16th, it is now the 21st and still no word on either order yet the money has been withdrawn from my account. I have been trying to get ahold of someone to fix this issue and tell me what happened to my order. And no response.

21 de abril de 2021
logótipo da Dermavenue

Resposta da Dermavenue

Hello Kelly, I see both your orders have been delivered in April. Sorry for the late shipment regarding your first order.

Please chat in live or give us a call if you any questions.

Thank you,

DermAvenue

Classificada 1 em 5 estrelas

expires in 7 months

Finally I received my order today. I had ordered two items. Hydra 5 B-Complex Cellex-C Enhancer with expiration date 2023- 07 where as Professional formulation for Cellex-C Advanced- C Serum is 2021-12. I am disappointed that it expires in less than 8 months. I will contact customer service to either refund or replace it with a longer expiration date .

21 de abril de 2021
logótipo da Dermavenue

Resposta da Dermavenue

Hi Punita, we have been trying to contact you regarding your concerns. These products should last you 2-3 months if used in the recommended fashion. Please give us a call or chat live and we can rectify any concerns you may have. Or reply to our email.

Thank you,

DermAvenue

Classificada 2 em 5 estrelas

Where is my order

Where is my order? I paid for 1-2 day shipping and 3 days later you haven't even sent it out.

10 de abril de 2021
logótipo da Dermavenue

Resposta da Dermavenue

Sandra, we accidently sent your order via DHL Express and not FEDEX 2nd day as you had requested. Your order is do to arrive tomorrow, but we will go ahead and refund your shipping fee and send you a Free $78 Neocutis product for your troubles. We hope to keep you as a loyal customers.

Classificada 1 em 5 estrelas

I never received the product

I never received the product. It was out of stock so my order was canceled with no date for reorder. They did refund my money

9 de abril de 2021
logótipo da Dermavenue

Resposta da Dermavenue

Your order was indeed refunded the same day that we canceled. It takes 48hrs for any bank to return the credit to your account. We apologize for any confusion.

Classificada 5 em 5 estrelas

Love the variety of products

Love the variety of products, the ease of navigating the site and the ordering, the many special discounts, and the quick delivery of the products! It’s the best place to order all the beauty products you use!

9 de abril de 2021
Classificada 1 em 5 estrelas

I ordered my product on March 11th and…

I ordered my product on March 11th and still haven’t received my items as of April 7th. I calledl the company twice and was told they would let me know when they would resend and I have yet to hear from anyone. Frustrated and tired of chasing down my order!

8 de abril de 2021
logótipo da Dermavenue

Resposta da Dermavenue

Hello Kelly,

We sent you an email last week regarding your order. It was lost in transit unfortunately and we have resent your package along with a free gift. Your order should be arriving today along with the free gift. Please check your email as well as there is a special coupon code for you inside for you.

again we apologies for the delay on the shipment.

DermAvenue

Classificada 2 em 5 estrelas

It is very hard to navigate on the website

It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the sold out products don’t show as sold out in the search result, and when you click on it, you learn that the product is out of stock. It needs some work regarding user experience.

5 de abril de 2021

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