Design Pickle Opiniões 

367
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Unfortunately, the job-to-job performance has been inconsistent. Some jobs come back quickly and well done. Other jobs take longer and have obvious errors and mistakes or uninspired and disappointing... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I used this at my company when we didn't have a graphic designer and before AI services took off. Design Pickle really helped us out when we were in a bind and gave us designs better than we could cre... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Used DesignPickle for about six months. Not the best (slow, inaccurate). We did like the graphic stock, though (FreshStock). FreshStock stood alone as a separate service and we went with that on a l... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What an incredible experience we have had with Design Pickle. Although we are no longer clients, we are happy to recommend Design Pickle to anyone seeking their services. We would like to Highlight ou... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer gráfico
  2. também em
  3. Estúdio de design
  4. Serviço de empresa para empresa

Sobre Design Pickle

Escrito pela empresa

Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses.

Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis.

Our mission is to change the world with creativity - and we welcome you to join us!

Design Pickle offers clients:

- Graphic Design - Custom Illustrations - Presentation Design - Motion Graphics - Video Editing - Canva file delivery - Figma file delivery

Design Pickle was the first in the space to offer:

- Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

367 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(367)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very quick turnaround time

Very quick turnaround time, easy onboarding, professional designs, great feedback system between clients and designers.

6 de fevereiro de 2024
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you so much, Iann! We're glad to hear about your awesome experience with us!

Classificada 5 em 5 estrelas

Great people

Great people! The customer service is top-notch.

12 de janeiro de 2024
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you, Cindy! We agree, we have pretty great people. :)

Classificada 5 em 5 estrelas

Great service

Great service. Quality final products delivered. THe approval process and colloboration can be improved but it works.

11 de janeiro de 2024
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you for the feedback and review, MK! We're always looking for opportunities to evolve and improve. Please don't hesitate to send your ideas to help@designpickle.com.

Classificada 2 em 5 estrelas

I don't like this company

I don't like this company, too slow for what it charges and on top it charged an extra month, I understand you carry people and cost but if that is the case you over deliver, I wont use them again.

6 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Easy and Fast!

The platform is very user-friendly. Every time we submitted a request the feedback was fast, and designers are always very open to communication. And our customer success manager is also open to feedback and she is there to support :). So for experience been great!

25 de outubro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

We appreciate the feedback, Nisan! Thanks for letting us know - we're going to pass along the kudos to your Customer Success Manager as well!

Classificada 5 em 5 estrelas

Fast delivery

We have been working on a big project due tomorrow, and the Design Pickle team has been fundamental in getting everything done on time.

25 de outubro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you for the 5 stars, Cecilia! We're so glad your big project got delivered on time!

Classificada 5 em 5 estrelas

Having worked with other design…

Having worked with other design agencies before, we had expectations on quality of work and turn around times.

After meeting with our CSM several times and going back and forth with feedback re:artists, creative direction, software/platform, etc., majority of the hiccups in the beginning are no longer common sight and the product / service continues to improve.

There's room for improvement but glad things are getting better, and the team is responsive :)

28 de setembro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

To the team at Ace Casino, thank you for this review and your feedback! We are really glad to hear that your CSM and "dialing in period" have helped and you are still seeing improvements!

Please don't hesitate to reach out and let us know if there is anything we can do to continue facilitating success for you!

Classificada 5 em 5 estrelas

All Around Fantastic Experience

Fantastic communication and customer service from the operations side. Great, and quick work from the designers. They are able to easily follow every instruction and edit perfectly. Design Pickle will certainly always be in my mind when looking for all design needs!

28 de setembro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Hey Calvin, thank you so much for the great feedback and 5 stars! We really appreciate hearing about your experience! We'll make sure to give your CSMs and designers extra kudos as well. :)

Classificada 5 em 5 estrelas

Great Work & Great Designers

Design Pickle has been absolutely amazing! The assets they have created for us have been exactly what we needed - creative, on-brand, engaging, and overall just perfect. They are great with revisions, and they've never missed a deadline we've asked for. I can't recommend them enough!

18 de setembro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you so much, Kate! We're thrilled to hear it and really appreciate you taking the time to leave the review (and 5 stars) and we'll certainly share that feedback with your team! Thanks again for recommending Design Pickle!

Classificada 5 em 5 estrelas

Highly Recommend

Design Pickle has allowed us to augment our marketing team and hold off on needing to hire design talent before we are ready. I love the flexibility of being able to add another designer with very little turnaround time. We have used DP for custom illustrations, social media graphic design and motion graphics. All of the results are high quality.

1 de setembro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thanks so much for the positive feedback, Nick! We appreciate hearing about your experience and are glad you're finding success with Design Pickle. Thanks again for the 5 stars!!

Classificada 1 em 5 estrelas

I typically don't share negative…

I typically don't share negative feedback, but Design Pickle was a major disappointment. While we weren't expecting top-tier design given the price, we hoped for consistency and brand development. For $1699/month, we got neither. Quality is mediocre at best. We were essentially paying for a service we weren't receiving. The designs felt like rushed templates, lacking creativity. They also have a fake 14 day satisfaction guarantee. Think twice before partnering with them. They are more interested in profit than client success. Highly unimpressive. If they would have been great, we would have been a customer for years. Hire on Fiverr or Upwork, the cheapest designer will probably beat their quality for $300 a month. Free and unlimited poor design should be their selling title.

1 de agosto de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Hi Jason, we would love the opportunity to chat with you again about your experience 1-on-1, especially to further clarify the type of plan you were on and what's in scope (it wasn't he Premium Plan for $1,699, which when paid quarterly or annual does qualify for the money back guarantee). We really want to see you and your team succeed, which can sometimes take a little dialing in period with the help of our customer success managers. Once our designers ar cup to speed, we actually average 2 rounds of revisions and >4.8 stars (out of 5) per design!

Classificada 1 em 5 estrelas

AVOID LIKE THE PLAGUE

I'm not usually public about bad work experiences, but Design Pickle has done everything in its power to make my experience the WORST design collaboration I've had in my 5+ years career as a professional marketer. We weren't expecting the holy graal of graphic design (and neither should you based on the price) but we were expecting good, consistent quality with a steady progression of our brand identity and help from an account manager to keep it all together. Well, for $1699 a month, we got none of that. After many, MANY attempts to get designers to apply any sort of creative thinking to their work, quality only got worse month over month in the year that we worked with them. On top of that, we were assigned a dedicated account manager as part of our plan which was removed WITHOUT ANY NOTICE, so we were paying monthly for a service that we no longer were receiving. Talk about a scam. Their reason for it was "improving operational efficiency," as if they didn't make enough profit off of the $5 Fiverr-like quality designs they deliver, all done with pre-made templates and forcing designers to deliver quickly without any regard for creativity. We held on to our plan because we changed visual identity and thought they'd be able to adapt, but 4 months later it was clear they had no idea where to start even. Please think twice before working with this company, they clearly only care about the money they make from you and not at all about your success. Their philosophy is cutting every corner possible so they can keep as much as possible for themselves. And it shows. AVOID LIKE THE PLAGUE.

12 de junho de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

We always want to ensure our clients have success with our platform and services, so we appreciate hearing your feedback and will use it to improve in the future. We do want to offer solutions, like those discussed when we last talked, so please reach out if you change your mind: help@designpickle.com. Thank you!

Classificada 1 em 5 estrelas

Unethical charging practices

If you put your account on hold you'll get charged around $10-$15 a month but they don't remind you like other companies that you are paying them. They never send invoices for the amounts, or reminders that they are taking your money every month. My plan has been on hold for nearly two years before my card expired and they contacted me to ask if I could update my details.

When I explained that I'd like a refund for all the payments I'd made even when I wasn't using the service they refused. For that, I give them 1 star.

Also, their plans are over-priced. You'd be better off hiring someone from a freelancer platform.

31 de maio de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Hi Charlie, thank you for the feedback. Hold fees are part of how we ensure your many designs created are able to be stored safely while you make a decision to stay on hold, re-activate, or cancel your account, and are disclosed to clients. When an account is cancelled entirely, those fees are no longer applicable, so that is the best way to ensure you are not charged while we hold onto your designs for safe keeping. If you have any future questions, please don't hesitate to reach out at help@designpickle.com.

Classificada 5 em 5 estrelas

Great experience!

The designs are delivered on time, the artists follow all our directions exactly as they're told, the overall experience is very good!

2 de março de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you, Larisa! We're so glad to hear it and wish you many more years of success with Design Pickle!

Classificada 5 em 5 estrelas

Wonderful!!!

The entire Design Pickle team and customer experience have been awesome! The designer (Michelle) is a rock star, as is my Account Manager (Katella). Super easy-to-use platform and resources that make me feel like I have a massive design team.

9 de fevereiro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

So glad to hear it, Howie! Thanks for sharing your experience. We're letting Michelle and Katella know you appreciate them, too. Cheers to more years together with your massive design team! :)

Classificada 2 em 5 estrelas

Blamed poor performance on their own feature offerings - $50/hr rate

After many frustrating delays and the Design Pickle designers not reading instructions nor adhering brand standards, we reached out to our support with our frustrations.

We subscribed to their PREMIUM plan at $1,700 USD/month, so we expected quick and skilled work.

They told us their designers can only work on our account 1.5-2 hrs per day before moving onto other clients. So, the per hour rate comes to about $50/hr.

If they were doing better, quicker work than my interior design team, I could maybe see that rate, but clearly that wasn't happening.

They also blamed the fact that we wanted our files in Canva (to make them easily editable) even though that is a "feature" they showcase with their premium plan.

Don't promote a feature if you're going to use it as an excuse for poor, slow designs.

All that to say, their designers didn't fully ready instructions, didn't adhere to the brand standards provided, and didn't turn around projects on time at all. I'm sure it's not their fault, it sounds like probably a management issue from the top down.

7 de fevereiro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thanks for providing feedback on your recent experience, Jeremy. We'd love an opportunity to solve this for you if you would please email us at help@designpickle.com at your convenience! Thank you!

Classificada 5 em 5 estrelas

Design Pickle is My Secret Weapon

Design Pickle is the secret weapon that people should probably be more aware of. I can't believe how great of a value the service is as well as how great the quality of the deliverables are. I get timely graphics with very little effort on my end. And if the graphic isn't exactly what I was picturing, the revision and collaboration process makes it really easy.

I'm really pleased with this service. I'm a two-time buyer of this platform and tend to babble about how good it is for anyone that is trying to scale up marketing efforts and get the best graphic service for their growing needs.

1 de fevereiro de 2023
Opinião espontânea
logótipo da Design Pickle

Resposta da Design Pickle

Thank you so much for the awesome feedback, Alexander, and for sharing your pickle love with others! Cheers to more amazing designs!!

Classificada 1 em 5 estrelas

Not worth the price for the quality

Not worth the price for the quality. Recommend using freelancer.com or similar to get better designs and unlimited quick revisions for less than a quarter of the price. I guarantee I spent more time writing instructions than they actually spend on design. And no one cares to read through the instructions anyways.

24 de janeiro de 2023
logótipo da Design Pickle

Resposta da Design Pickle

Hailey, thank you for the feedback. We take all feedback seriously because it helps us shape our services and tools so we can be the most helpful creative platform in the world! We'd love to get your opinions over to the team if you're interested in sharing: help@designpickle.com.

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