Des Kelly Interiors Opiniões 5385

Great service. very attentive very wellcoming. from Catriona

Very happy with both the carpet and the fitting...The staff in Sandyford were extremely helpful and the fitters were punctual quick and clean...However I would not like the air freshner smell in the store as I am allergic to artificial smells

Truly terrible stairs carpet installation and equally dismal aftercare service.

I have been waiting close to 3 weeks for any type of resolution after lodging a formal complaint with little to no reply from customer service team.

Stairs carpet not installed correctly; 4-5cm gaps at the sides and cut/laid crookedly. Will pose a major tripping hazard and looks awful.

Don't waste your money! Would give zero stars if I could.

Katharina was great to deal with gave all super advise and very efficient with her excellent professionalism!

Amazing customer service from Katharina in the Coolock store. Definitely recommend the store and the service. She went over and above the call of duty. Thank you!! Five stars

Excellent knowledge and customer service from katharina

amazing service from Eugene. He was very patient and explained the fitting process the cast in great detail. The prices are very good and the quality is great for what you pay. Highly recommend.

3 years ago I bought from them 10k euros worth of quick step vinyl flooring with 5 years warranty. After 3 years a got i issue with the floor. And deskelly is not supporting me at all with the issue. I have bee emailing Sue from their customer support team since November 2025 and nothing has happened about my issue. So frustrating

Fantastic customer service.Aideen was so helpful with her advice and recommendations will definitely be back. Paul and Suzanne

We dealt with Aideen for the beds and Ross for the carpets . Aideen has a good personality and one that is conducent to dealing with people , very knowledgeable and easy to deal with. Ross was also very helpful and easy to deal with . You could see that both had a lot experience in their areas. We would strongly recommend Des Kelly and notably the staff we dealt with .

I had a very disappointing experience with Des Kelly Interiors.

I ordered carpet for three rooms and stairs. At the time of booking, I was told to choose any carpet I liked from the Long Mile Road branch. I paid the full amount in advance and was given an installation date two weeks later.

However, I was never informed that the carpet was not in stock. It became clear that the salesperson was more focused on securing the sale rather than providing accurate information. After placing the order, there was a complete lack of communication.

The installation date was changed three times, and eventually I was asked to select a different carpet because the one I originally chose was not available. This caused significant inconvenience, as we had planned our move based on the agreed installation date.

Overall, the process was delayed by nearly two months. It appears they do not keep stock and only order from suppliers after receiving payment, which should have been clearly communicated from the start.

During this time, I visited the branch, but the manager showed no sense of urgency or apology. It felt like this is a regular occurrence and customers are not treated properly after payment is taken.

I would not recommend them for carpet services due to poor communication, lack of transparency, and significant delays.

We went to Blanchardstown store to buy bed and mattress. Aideen was more than patient with us, so knowledgeable and helpful. Excellent experience, we will be back.

Aideen was a pleasure to work with, thank u again.

Katharina was A great help when choosing flooring and made the process really easy .

We always use des Kelly's for our lino, from Philip helping in the shop, and Karl the fitter, very friendly and professional, would definitely recommend Des Kelly's in Swords

I just wanted to say a huge thank you to Caoimhe in the Crossguns branch for her exceptional customer service and professionalism. The experience of purchasing a corner suite for my daughter was seamless from start to finish. Nothing was a problem including getting a measuring tape to check the dimensions of the suite. She also had excellent tips on the aftercare of the suite. Her product knowledge and personality where fantastic and sealed the deal for me there and then. So well done Caoimhe and all the team at Des Kelly's Cross Guns for your help and professionalism. I'm sure I will be doing more business with you in the future.
Robbie Masterson.

I was dealing with Shane primarily but the other members of staff were very helpful too. Shane was professional and courteous, he was knowledgeable and asked me the right questions. I really felt like he was trying to understand my needs and not just push a product. I returned to the shop a number of times and each time he greeted me and gave me his time. I had shopped around and visited other companies but the product choice and customer support from Des Kelly could not be matched. I just hope the guys laying my floors will be as professional.
Joanne