Devon Heaven Opiniões 

1153
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I bought the hamper as a gift for a friend recently diagnosed with cancer who was unable to make her usual visit to Devon. It was easy to order and, having received one myself, knew the contents would... Ver mais

Classificada 4 em 5 estrelas

I sent a Cream Tea hamper to my mum for her birthday, she loved her present and very tasty! Delivered on time excellent service but the female delivery driver did not knock the door or ring the bell... Ver mais

Classificada 5 em 5 estrelas

Bought for a friends birthday. The afternoon tea, was delivered on the date requested. The selection and quality I was told, were excellent. Enjoyed every morsel. 5plus stars all the way.

Classificada 5 em 5 estrelas

The team was really thoughtful and responsive. I'd forgotten to add a message to go with the hamper, and they emailed me the next day to ask if I wanted to add anything. When the hamper arrived my par... Ver mais

Informações sobre a empresa

  1. Comida, bebidas e tabaco

Informação fornecida por diversas fontes externas

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1153)

365 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 2 em 5 estrelas

I found communication very poor I…

I found communication very poor I contacted within in minutes of ordering to ask the order to be delayed as my mom was not going to be did not acknowledge E mail and sent delivery out again I asked for delay by DHL but did not and delivery left on doorstep so really felt let down due to you not responding

13 de março de 2026
Opinião espontânea
logótipo da Devon Heaven

Resposta da Devon Heaven

We’re very sorry to hear this. Our customer support emails are monitored within 24 hours, so we’re unable to respond instantly. Once an order has been dispatched, we can only request a delay with the courier. However, as our hampers contain perishable items, delaying delivery risks the contents going bad. We appreciate your feedback and are sorry this experience didn’t meet expectations.

Classificada 5 em 5 estrelas

I've ordered a few times now

I've ordered a few times now. The afternoon tea is absolutely gorgeous, fresh produce and very tasty. Its a wonderful gift idea too
My mum was over the moon when she received hers in the post.

15 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Really great gift

Really great gift. Sent cream tea and biscuits and apparently they were excellent!
Ordering online was easy.
Arrived on the chosen date.
Excellent.

11 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Not a preservative in Sight.

The cream tea hamper I bought for a friend who was coming the weekend of Mothering Sunday. The scones were delicious and the jam was lovely. You could tell it was homemade and didn't taste at all like a supermarket jam. The friend commented on the ingredients, short and didn't include lots preservatives. The same friend is coming again nearer to her birthday and I'm going to order the same hamper again.

14 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I would prefer to not give any stars.

I would prefer to not give any stars.
On Wednesday 18th March after reading the reviews and feeling confident of the next day delivery statement, I ordered, before the cut off time, (1.00pm)a cream tea as a thank you for my neighbour who I knew would be at home the following day. When the parcel had still not arrived on Thursday evening I checked DHL delivery where it showed at 09.09 on 19th March my parcel was already delayed until the next day. On 20th March I received a DHL notification telling me my parcel would be delivered on Thursday 19th, the day before! I explained to my neighbour what I had tried to do and about the DHL mix up and as a result she refused the parcel when it arrived at just after 10.00 on Friday saying that she did not feel confident of where the fresh cream had been since Wednesday! I contacted Devon Heaven early on Friday 20th sending them copies of DHL communications and heard nothing until Monday when I received a reply from Nash. He basically told me that I should have read the FAQs where it states parcels could delayed. He showed no interest in the mix up from DHL. When I requested a refund all I received was the link to Devon Heaven FAQs.
There has been no refund and in my experience I would not recommend Devon Heaven to anybody.

18 de março de 2026
Opinião espontânea
logótipo da Devon Heaven

Resposta da Devon Heaven

We’re very sorry to hear about your experience. Your cream tea was dispatched on time, but unfortunately DHL experienced a delay and issued incorrect tracking updates, which understandably caused concern. All items are packed fresh on the day of dispatch packaging, however we respect your neighbour’s decision to refuse delivery. We’re sorry if our previous response came across as unsympathetic and that was not our intention. Your feedback has been noted, and we do take courier issues seriously.

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