DFS furniture Republic of Ireland Opiniões 

I don’t think this company is worthy of giving them a one. The worst customer service I have ever received from any company in my life. The sofa I bought is not fit for purpose and getting somebody out to look at it is near on impossible

I ordered the three and two seater Livia sofa from DFS. It arrived in November and we are only in January to say I’m so disappointed is an understatement after paying nearly €2,000 the sofa is going flat, if so much as a drop of water gets on it there is water marks!! I phoned DFS their answer “you didn’t have insurance and it’s says any marks should be professionally cleaned” seriously water is a basic! I would never buy again I can see myself having to purchase new sofas before the year is out but it won’t be from DFS!! I don’t have children so imagine if I had or animals disaster.

Bought a expensive corner sofa a year ago. Took our this fantastic cover with guardsman had a few claims which were not done properly last claim they decided to cover some of the chairs. 6 months still nothing parts in country they don't know where they are called DFS 72 hours later call back basically told nothing to do with DFS as complaint is with guardsman. So keep away from DFS and guardsman large companys don't do what they say or lok after there customers

Delivery people ripped a hole in my flooring and covered it with a bag, dfs are denying this and refusing to do anything about it.

Awful loco bed sofa uncomfortable seriously unhealthy posture delivery cost £100 and got abused and threatened by a 6ft5 lummox inside my own property who after asking them not to unpack it in THE GUTTER he started taking the mick and abusing me on my street making a scene and then dumped the sofa in the living room infront of my old sofa against the wall on its end for £100!!!I complained and dfs reluctantly after several telephone complaints with cctv proof part refunded me for the cost but only to the finance company! I have a spinal disability and it's made it significantly worse it creaks loudly, Staples are falling out of the structure and the cushions are flat making it not fit for purpose and faulty I tried over the past 12 months to exercise my consumer rights and reject the sofa and every time they have refused its a costly £800 mistake from clever sales pitch lies at the store peice of trash that's nothing like the sister display sofa i was assured was the same structure just slightly different style arms! never buy from dfs again with this money grabbing attitude failure to accept liability and very bad experience still negatively affecting my quality of life and health

A £2000 leather sofa lost its colour after three and half years of normal use. The company just wished their hands of it and were not interested. I would not recommend buying from this company.

Avoid Avoid Avoid !!!!!!!!! the worst customer service I have ever experienced , 4.5k on a suite of furniture to have the sofa delivered 2 days before Christmas , you might think that was a result just a shame the other items haven't been delivered , trying to get answers like pulling teeth , latest being you will receive a call on the 15th of Jan , totally unacceptable

AVOID AT ALL COSTS WASTE OF TIME AND MONEY

My daughter is currently awaiting a sofa from DFS - the courier has delivered half a sofa and a chair! The store seem unable to help and unable to locate the other half of the sofa!! How can this be?? Dreadful service, dreadful company - AVOID LIKE THE PLAGUE!!! Happy to take your money and lousy at service !!

Finally got our sofa delivered within a hare’s breath of Christmas,3 weeks of getting fobbed off from original delivery date . Wrong back legs that are incompatible so sofa is sitting on the floor .
1/3 of our sofa was sent with the wrong back but considering we was facing Christmas without furniture we were just happy to have something.
No contact from dfs ,no return phone call no offer of any sort of compensation, nothing at all.
Not even a mention of waving the delivery charge at least

Shocking in this day and age they do not offer collection instead they want to rip you off with £129 delivery costs

Be honest. What idiot would buy goods from a company that employs a ten-year- old to produce adverts that concentrate attention on backsides.

a MINUS 1 MILLION I CANT UNDERSTAND PEOPLES MINDS GIVING 5 STAR JUST ON CUSTOM SERVICES, DFS IS CLOWN DISGUSTING FIRM, THE SOFAS ARE CHEAP MADE NO FOAM, MADE IN CHINA ALL OF THEM, MADE FOR ABOUT 100 POUNDS AND SOLD HERE FOR THOUSANDS, THE FOAM IS 2 INCHES HIGH NO ENFORCE IN THE SOFA, THE TEAM FROM THE DON AT KETTERING STORE THE AREA BOSS FOR THE MIDLANDS TO THE CLOWN AT HQ ARE ALL FULL OF CRAP LIES DONT UNDERSTAND THE CONSUMER ACT, IN OUR HOUSE I SUFFER FROM VERY BAD BODY ACHES AND MY PARTNER SUFFERS FROM CANCE , IN THE LAST 7 WEEKS WE HAVE ASK THIS CLOWN FIRM TOO CHANGE OUR 321 SOFAS THEY SAID YES THEN CHANGED THERE TINY LITTLE MINDS , SO WE ARE SITTING WITH BROKEN SOFAS I AM TAKING TO THE CIVIL COURT I AM GETTING ONTO TRADE AND STANDARDS MY MP AND I AM GOING TO TAKE THEM TO HELL PLEASE PEOPLE KEEP AWAY FROM THESE DFS CLOWNS DO NOT BUY ANY STUFF

Bought French connection Camden sofa from DFS store in Inverness a couple of months ago and looks as though have had for years. Seats have gone baggy, foam does not go back into shape as it states under product information. Told to dress after every use, absolute joke! Would recommend avoiding. Have learnt an expensive lesson to never buy from this company again.

Sofa was supposed to be delivered today, got a call at 5pm saying driver out of hours. I have family for Xmas who are now sat on the floor as old sofa was taken away this morning, no idea when will be delivered, no communication at all from DFS. Terrible service.

dfs was supposed to deliver my sofa on the 16th december got a text it will be the 18th i wasn’t to bother about that only two extra days .. on the day i got a text it will be delivered today in such and such a time , so i discarded my old sofa for the new one .. comes to 6:34 the lastest they could deliver and still not received the sofa , rung customer service and they said it’s because the driver had ran out of hours .. so it won’t be getting delivered tonight. now no sofa for me and my daughter to sit on .. and just got a text it will be monday now but i’m not getting my hopes up on that ! first and last time using dfs

Poor in all aspects of customer service communucation, care & respect for customers. However 5 stars for taking your money.

We initially encountered a few issues with our sofa—a slight fault, damage during delivery and the need to return a footstool—so things didn’t get off to a great start. However, after some back-and-forth with various departments, I eventually got in touch with Steve Whitehead. He truly understood the challenges I was facing, and after some thoughtful consideration, we were able to reach a fair and amicable resolution.

Steve is a real asset to the company, and thanks to his help, I now have a beautiful sofa and feel that the issues were handled fairly. I’m happy to say I’m now a satisfied customer of DFS.

I've had my suite just a year, been fighting with DFS for six months, my suite looks ten years old one side of settee has sagged the manager said don't sit on that side that's one of many things wrong with the suit. Management and staff are rude and ignorant towards customers theres no empathy towards the customer.

We ordered a chair online which in the filtered photos looked great, as it was delivered it was clear the quality was shockingly bad (even got a comment from the delivery team about it) so we requested it was returned as it wasn’t worth £50 let alone the £500 we were being charged for it but we were then told that we had to send it back to somewhere a few hundred miles away and that we would have to either pay £150 to DFS to collect it or to cover the cost of sending it back ourselves (around £190).

It’s so sad to see what company’s like DFS have become and their complete disconnect from the customers and their satisfaction with the product.
We were basically told it’s our problem by the man we spoke to on the phone.

So now I guess we are going to have to give up £150 2 weeks before Christmas to get rid of the thing.

Will definitely be warning friends and family about DFS in the future.