DFS furniture Republic of Ireland Opiniões 

If I could give 0 I would. I’m still waiting on a mattress I purchased in June, 4 months later. Every time I speak to customer care they advise it’s in the warehouse and due for delivery. I am so frustrated.

Extremely Disappointing Experience with DFS – Adia King-Size Mattress

I purchased an Adia king-size mattress from DFS, which was delivered in June. By July, just one month after delivery, the mattress had already begun showing clear signs of damage, with the internal springs visibly appearing to lose their shape.

I contacted DFS to report the issue; however, it was not until mid-October that an inspection was finally arranged. During the inspection, I was informed that the damage was allegedly caused by the bed slats being too far apart. I strongly disagree with this assessment, as my previous mattress lasted approximately nine years on the exact same bed frame and slats without any similar issues.

It is extremely disappointing that a mattress developed significant problems so soon after purchase, only for the responsibility to be placed on the customer rather than the product being properly assessed and the issue resolved fairly.

Based on my experience, I am very dissatisfied with both the quality of the product and the level of customer service provided. The lengthy delay in arranging an inspection and the lack of a satisfactory resolution have further added to my frustration.

I would strongly encourage potential customers to carefully consider these issues before purchasing from DFS. My experience has left me with little confidence in the company’s after-sales support, particularly when dealing with a faulty product and seeking a fair resolution.

We have got Luvvie sofa in May and since then we have been trying to contact costumer support as one of the couch was a damaged piece however this is not been addressed yet even after waiting for almost 5 months now.
Very very poor service to be honest. Very much disappointed.

We got Amanda Hildan sofa by the way - who ever is planning to buy please check before because there is no base for this sofa its just the springs under the cushions so we start feeling going down immediately and get back pain.

Linda in the Limerick Store took care of us. Linda was very informative and had super interpersonal and customer relations. Great experience and excited for the couch we ordered. Thanks again Linda 5/5

By selling you their product they make you pay for extras like cleaning kit or warranty if stains happen or whatever - they’re happy to sell it to you - but then when it comes to it you get nothing . Our care kit didn’t arrive for at least one year - we got the refund for that ; but then when we rang about incident with nail polish by our daughters - they said they can’t do it as it happened longer than 28 days ago. What difference would it make if we stained it now! Ridiculous company

Bought furniture from DFS Limerick , the person dealing with me was brilliant . I ordered easiglide feet for my furniture (Cost 69 euro ) When furniture delivered no easiglide feet ! Contacted DFS on 00443300318289 and was assured by LUCY that feet would be posted to me , you guessed it ! two weeks later and still waiting ! Won't be buying from DFS again and recommend no one else does . Thanks DFS .

Kevin the repair manager, visited my home, he was extremely efficient, well groomed, very tidy worker and a pure gentleman. Such an asset should be well looked after by DFS.

Our experience with DFS Ireland has been absolutely terrible, involving both the Cork Mahon Point and Dublin Blanchardstown branches.

We purchased a French Connection Design recliner sofa in May and were told at the time that we could expect delivery around mid-to-late July. July came and went with no sofa. After constant emails trying to find out what was happening, it was eventually delivered in mid-August, weeks later than we had originally been told.

Communication with DFS Ireland is incredibly frustrating in itself. You cannot simply call the Irish branch you purchased from. Instead, you have to ring a UK number, and in our experience they were unable to properly deal with what was happening locally. For such a large purchase, customers should be able to contact the store handling their order directly.

When the sofa finally arrived after all that waiting, we thought the ordeal was over. Unfortunately, it became even worse.

During delivery, the sofa was forced through our main door, causing damage to the sides of the doorway. Damage was also caused to the archway leading into our living room and to our walls. The sofa itself was also damaged.

Imagine waiting months for an expensive new sofa, chasing the company repeatedly for delivery, and then finally receiving it only to have both the sofa and your home damaged in the process.

At that point, we had completely lost confidence in DFS and no longer wanted the sofa.

We contacted the UK customer service number again, but they could do very little other than arrange for Joe from the Cork branch to come and assess the situation.

Since then, we have been battling simply to have the damaged sofa removed from our home, receive our refund and resolve the damage caused to our property.

We have also contacted the Blanchardstown branch twice and dealt with Amy, who told us she was normally the manager of the Limerick store and was covering there. Initially, it seemed like she was going to help us get the situation resolved, but once again we have been left chasing for updates and responses.

At this stage, we don’t want endless phone calls, emails or promises. We simply want DFS to collect the sofa, process our refund and address the damage caused to our home during delivery. We want to be able to move on and purchase a sofa somewhere else.

The most frustrating part is how much effort we have had to put into resolving problems that we did not create. We paid for a new sofa and expected a straightforward purchase and professional delivery. Instead, we experienced a delayed order, poor communication, damage to our property, damage to the sofa itself and now an ongoing battle just to get the sofa taken away and our money returned.

This has turned what should have been an exciting purchase for our home into an incredibly stressful experience.

I would not recommend DFS Ireland based on our experience. The after-sales service when something goes wrong has been extremely disappointing. Customers spending this amount of money should not have to constantly chase different branches and a UK customer service number just to get a serious issue resolved.

DFS, please collect your sofa, process our refund and resolve the damage caused to our home so we can finally put this experience behind us.

I left a previous review regarding an issue with delivery however when I eventually received a delivery date, they arrived with a damaged sofa AND damaged my front door and walls inside my house.

I have submitted a complaint and will take legal action against them.

Very poor customer services . Would like to exchange recliner sofa set for health and safety reasons, no positive response since last 8 weeks.
Staff is not at all helpful neec some training for customer services.

Dont buy the insurance they took nearly 4 months to fix it . Left parts out and never returned. Creepy technicians had to request a different one.
Crap

I genuinely wanted this complaint to end positively, but unfortunately my experience with DFS has been one of the worst customer service experiences I've ever had.

Our original sofa developed faults within a relatively short period after delivery. What followed was months of delays, lengthy repair times, damaged replacement parts and eventually legal proceedings before DFS agreed to replace the suite.

I accepted the replacement in good faith and even discontinued my court claim because I believed the matter had finally been resolved.

Unfortunately, things only became worse.

The replacement was due to arrive at the local distribution centre on 16 June with delivery booked for 19 June. That failed because DFS mistakenly sent the sofa to Belfast. Since then we've received multiple delivery dates, all of which have changed. We were even contacted by a delivery driver who only had three cushions and no sofa because nobody had informed us that the main suite wasn't actually available.

Most recently, Customer Services confirmed the sofa is sitting in the Dublin warehouse but cannot be delivered because the collection of our existing sofa wasn't booked correctly.

Throughout this entire process my wife and I have made countless phone calls, visited the store in person and chased updates repeatedly. Communication has been inconsistent and we've regularly been given conflicting information by different departments.

The only positive throughout has been Nessa at the Carrickmines store, who has always been professional, honest and genuinely tried to help. My criticism is not directed at her but at DFS's wider logistics and customer service.

After more than six months, we are still waiting for the issue to be resolved.

Unfortunately, based on my experience, I cannot recommend DFS.

My husband and I went couch shopping in the dfs in Limrick on July 10th 26 and had the most wonderful experience picking out a new couch for our home. We were assisted the lovely Khushal Koli who couldn't be more helpful and was wonderful to work with while we were deciding on a couch. I can't recommend Khushal enough and will be asking for him personally should my husband and I or one of our family members need to purchase a couch from dfs. We truly had a wonderful experience and are very excited for our new couch to arrive !.

I will never order from DFS again. Originally we had bought a 3 seater and 2 seater recliners, but unfortunately the 2 seater would not fit the space as originally thought. We went into the branch and no one instore could help us only the person we ordered from originally on the day- shocking! I feel like we were passed around and told they’d be in contact and nothing!

I was told on 22nd June the money for the 2 seater sofa would be refunded (minus restocking fee, which is ridiculous considering the running around we’ve had to do to get answers from them) and here I am nearly 2 weeks later and I still have not received my money. Anytime I have contacted DFS I am redirected to the UK which is ridiculous, I feel I am just being passed around and told they’ll be in contact and they never ring we always have to go in. Customer service is diabolical. I will NEVER order from DFS again and will strongly advise others to avoid them also

Update- Casey from DFS was in touch with us last Tuesday 7th July and assured us the refund would be completed in 5 working days, it is now Tuesday 14th July and surprise surprise- no refund!

I have no other option now but to take a case to small claims court as it has been almost a month of lies and false hope regarding the refund.

I would advise anyone to steer clear of this company

I bought a sofa and paid for it. They rang me on a Saturday and said they were coming. He then never came I had everything thrown out and the room ready for the new couch. Never heard again from them in relation to this. Had to keep ringing passed from one to one. Still haven’t received my couch. Very angry about this.

We ordered our sofas today and all went very well. Linda the assistant was helpful and answered all our queries

Under no circumstances would I buy from this company ever again. Date for sofa arriving to the warehouse kept getting pushed back and then finally when it was ready to be delivered the delivery team logged an attempted delivery when no attempt had been made. You can’t contact anyone to help, there is a call center in the UK who can’t do anything they try to contact the warehouse on your behalf who never answer their phone and there is nobody to you can speak to to log a complaint. You also pay a lot of money for the supposed delivery that never actually happens. So I’m still with no sofa and no answers to where my sofa actually is. Avoid DFS at all costs it’s not worth the hassle

Ordered sofas on express shipping on the 31st of May and haven’t been delivered yet. No updates on the tracker and I’m relying on calling the unapologetic customer care desk. Not happy with the service at all

I will never ever buy anything from this company again. And will mot recommend it for anyone.! If someone want loose money and get a stress this company for you .
Very bad service , sofa with damages , customer service didn’t want resolved problem! Don’t reply for email ! Really very very bad experience!

Excellent staff ,Orla was extremely helpful and professional.she really helped us decide and choose which furniture suited our needs best.Abig thank you to Orla