DFS furniture Republic of Ireland Opiniões 

Actually don’t think it is possible to rate these ones any lower. They had a guaranteed delivery day for 5th Sept and we are still wait now (23/10/24). Nobody can give me a straight answer of when the heck it is going to be delivered and trying to get speaking to someone who knows who they are talking about is impossible. There is no way of actually speaking to someone from the store only this person on the phone who doesn’t know anything and isn’t actually able to do anything. I asked for their supervisor and there seemingly isn’t one! So here we are now 19wks later with no sofa and unable to cancel the order. AVOID DFS AT ALL COSTS!!

We bought 2 electric leather sofas expecting them to last like our previous sofa from DFS decades ago 17 hrs. Nope at 6 yrs just past warranty a metal pole snapped that supports the when it extends and the padding going. They sent someone out during covid period was told it was our fault and “they only make sofas to last 5 yrs” now it would seem, the seats are leather and the arms but everything else is bonded leather and it is peeling and crumbling away. Lesson learnt, make sure sofas a full leather and never buy from DFS again.

I bought a 2x3 seater and 1x1 seater recliner sofa set.The one we choose in showroom was different than one we received.when l made a complaint they said they sent me the pictures of the one l received by email so l should have notified them if it was wrong order. When we received the sofa one of the power pack(with split head or double head)missing and delivery man put in notes said l will receive soon.02/09/2024 received sofa today is 19/10/2024 l only received single power pack which is not good because l need double head. I called them several times but still haven’t received (this is banbury branch by the way) never ever buy anything from them and if anyone ask me l will not recommend this company very friendly liars.

Sales agent was very helpful, knowledgeable and professional

Junk-steer clear. Any damage to leather is down to "Human Oils" Just by anywhere else but steer clear of these Knobs!

Worst and Horrible - ordered £3k + electric leather sofa set -delieverd 2nd hand damaged and non working one-didn’t deliver the full paid gliding parts as well. Delivery guys were equally unprofessional.The sales person also showed too much of an attitude-Please avoid DFS at Ashford. A total No -No.Please avoid at all cost.Waiting for the engineers for the repair -Don’t know how long it will take-looking forward for return.

We popped to Dfs to look at sofas in Bury St Edmunds branch.
We was pondering over 1 sofa in particularly for a little time ( 20 mins).
We were ignored by 3 members of staff. Then there were 2 members of staff looking at us and just stood there. It appeared they were discussing who was going to attend. Usually staff see you look and come to assist. It felt they were not interested in us but had to attend to us
We were in slouchy clothing and put it down to how we looked. Others were casually dressed. I could've been a reporter doing an experiment on how people are treated by others due to the way they've dressed.
I thought classism was a thing of the past
clearly not.Very disappointed with their attitudes.
My experience was awful.

Delivery - still waiting since 23rd August, no one cares the customer service people are just repeating their lines, not helpful. Wrong address then wrong time its awful would not use DFS again.

It’s a completely different colour to what I had ordered

Bought sofas in JULY 2023, soon after found head rest mechanism not working,sent engineer in OCTOBER 2023 , found NOT REPAIRABLE.
After a lot of phone calls & emails, getting trading standard & furniture Ombudsman involved , DFS promised replacement , STILL WAITING IN OCTOBER 2024 !!!
Order number 51D1 L2457
DISGRUNTLED CUSTOMER & DISGUSTING AFTER SALES SERVICE !!!

Almost 4 months passed since I bought my sofa from DFS (£1400 and over 13 weeks of waiting ) .Here is my honest opinion on this . .. Sofa itself is pretty stylish and we do like material and the colour When it comes to comfort and reclining mechanisms it’s all good 👍.
Unfortunately the quality of assembly of a sofa is rather poor ( hand made sofa ) that’s why when sitting on or standing up the sofa squeaks like it was old sofa ..DONT LIKE THAT.. I’m a bit disappointed also people who delivering furnitures need to be more careful about handling things .They scratched my floor .

Very good customer service

Shocking company .

Took a 70 year old pensioners money and told her a sofa would be delivered that was in stock in 1-2 weeks . 8 weeks later she still has no sofa and has been forced to sit on the floor because she had to get did of the old sofa to make way for the new one .

Store is proving to be difficult with processing refund and cannot confirm a delivery date .

Their customer service team are not helpful at all all they do is ask the store to call my mum who doesn't speak good English . They insist they can only call her and not any of her children to discuss the matter .

This is no way to treat customers let's alone 70 year old pensioners .

Utterly appalling it really is I can honestly say I've never had this type of service before .

One of the customer service people even once suggested a 20% restocking charge which was later rescinded after I had to argued with them in the shop .

I literally cannot believe the word restocking was ever even included in a conversation after all this .

Absolutely awful customer service from DFS Basildon. We have 2 wing back chairs that have BOTH split on the arms in the same place. One chair has already been repaired as it happened within 6 months of purchase. Now the same has happened again. But be cause we are 3 months after the warranty has expired. We are expected to pay for the replacement parts. SHABBY SERVICE!!!!! Shame on you DFS. Buyers beware…… order number 59ZXG3990

after spending £3700 on a 3 and 2 seater sofas 9 months ago which we were told were made to last, top of the range, built to last etc, we noticed the 3 seater starting to sag badly after 6 month and we are normal size not overweight, so we got our £300 extra cover brochure out this morning, and in black and white says things covered < FOAM excessive loss of resilience of interior foam, so you fill out a form and they ask for a photo,, then next day you receive a phone call of a guy who it seems his job is to get out of doing anything about it, he reverts to the bottom of the policy< things not covered< general wear and tear< don t sit there , put some scatter cushions etc, total con and waste of £300,,

DFS Kian sofa bed is a lovely sofa, but not fit for purpose as a sofa bed, more like a torture device.
I can only assume the reviews on the DFS trust pilot that is inaccessible are Bots. Really awful experience. I really don't recommend.

Avoid this company. Don’t spend money to them. Their product are very poor and they are liars as service. Awful customer service. I buy from them bed and mattress and we received bed without mattress, I was pregnant and in a new house and I payed money to have both of them in time and we received mattress after month. I was forced to sleep at our friends Home for a month. We made order a sofa 2 and we received one of them, the second after a month. We received the second after a month and it was wrong product. 🙈🙈🙈 we received the correct one after other month so totally 2 month. All this without any compensation unacceptable .AVOID THEM

Awful customer service. I purchased an online order in mid July with an estimated delivery of 6th of Aug. This date is still showing on the tracker. Still hasn't arrived 6 weeks later and everytime I ring, they say they still have no update on my order and can't tell me when it's like to arrive!

The worst experience I have ever had!!
I feel I’ve spent half my days on the phone to DFS and I’m still in the same position. They do sweet flip all! Waited so long to get the bed, delivered it and can’t even use it as doesn’t assemble properly due to faults. Making no effort to amend their mistake and doing nothing when requested a refund. I ended up contacting humm as got on finance as dfs were doing nothing. Please please please do not give this company your money!!! They will constantly reassure you on the phone that they will sort things but they never do, what a shambles!!

Reoccurring problem with sofa over 4 years that never got repaired following multiple technician visits. Slow and tedious customer service. Time wasted. I do not recommend DFS for product quality or customer service. Shop elsewhere.