Diamondart Opiniões 681

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Shocking quality , the colours were all wrong , the number packets did not match the numbers on the canvas , clearly not from UK. Tried to contact for refund and they have blocked my email. Will be co... Ver mais

Classificada 5 em 5 estrelas

I love my diamond art kit this is the second one I have purchased from diamond art and am very happy with both.I find doing diamond art very relaxing and very rewarding .From time of order to deliver... Ver mais

Classificada 5 em 5 estrelas

This was my first time buying from Diamond Art UK and it was as a fantastic experience. It arrived in the time listed, and the picture itself is high quality and looks great when completed. The m... Ver mais

Classificada 5 em 5 estrelas

Extremely pleased with my purchase. Had a special picture from my photos made for my daughter’s birthday. She loves it and the extra tools that came with it too. All the diamond pieces are in resealab... Ver mais


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

681 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Respondeu a 67% das suas opiniões negativas

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Classificada 1 em 5 estrelas

Shocking quality

Shocking quality , the colours were all wrong , the number packets did not match the numbers on the canvas , clearly not from UK. Tried to contact for refund and they have blocked my email. Will be contacting bank for a refund.

18 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love my diamond art kit this is the…

I love my diamond art kit this is the second one I have purchased from diamond art and am very happy with both.I find doing diamond art very relaxing and very rewarding .From time of order to delivery was excellent.
Thank you diamondart

2 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Placed an order buy 2 get a 3rd free

Placed an order buy 2 get a 3rd free. Numerous emails sent as only received the 2 I paid for. Eventually offered me the sum of £3 to compensate. What kind of offer is that. Just send me the items ordered.
Will not buy from them again

1 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor quality

Poor quality, not uk based, 3 canvases 2 of which are squashed into 1 box. 1 incomplete set of tools and no wax to do said project, misled on google search as diamond art club stockists. A lot of money for the same things I could have got from SHEIN or Temu

17 de março de 2026
Opinião espontânea
logótipo da Diamondart

Resposta da Diamondart

Dear Sharron Forsyth,

Thank you for sharing your honest feedback, and I am truly sorry to hear that your experience with DiamondArt has been so disappointing. I completely understand your frustration—receiving poor quality items, incomplete tools, and damaged packaging is not the experience any customer should have, especially when you were looking forward to starting a creative project. Please accept my sincere apologies.

Regarding the points you raised:

Company location: I want to clarify that DiamondArt is a registered UK business with UK-based customer support. Like many companies, we work with international production partners to offer our products at accessible prices. However, I understand that this was not clearly communicated, and we apologise for any confusion this may have caused.

Packaging and multiple canvases: You mentioned that three canvases were squashed into one box. Please be assured that our standard practice is to send each order in its own packaging. However, if multiple canvases were ordered together, they would be shipped in the same box. The fact that two of your canvases arrived squashed is unacceptable, and we will be reviewing our packing process to ensure better protection for our products during transit.

Incomplete tools and missing wax: It is not acceptable that your kit arrived with incomplete tools and no wax. These items are essential for enjoying your diamond painting project, and we apologise for this oversight. We will investigate how this happened with our packing team.

We would like to understand more about what happened with your order and address your concerns properly. Please contact our support team directly at support@diamondart.uk with your order number. Once we receive your details, we will review your case and ensure your concerns are addressed.

Your feedback is invaluable in helping us improve, and we are grateful for you bringing this to our attention. We hope to have the opportunity to restore your trust in the future.

Kind regards,
The DiamondArt Team

Classificada 1 em 5 estrelas

Worst experience ever

Worst experience ever! I bought from this company as it was shows as Uk with an address in Derby, this is not in the UK it is in china, the item I received I could have got the same quality from Temu at a fraction of the cost. I paid extra for frames, what I got was pieces of wood. The canvases are cheap and nasty, the tools supplied are pointless, they arrived all stuffed into one very bashed up box, no good for a present, absolute rubbish. Have asked for a refund numerous times and been told they’ll refund me £3 for the inconvenience, now raised a dispute with PayPal, I’m so disappointed, I’d really hoped that after being misled and waiting so long, that once they arrived they’d be beautiful and that wouldn’t matter, so shocked to receive such a bad product.

16 de março de 2026
Opinião espontânea
logótipo da Diamondart

Resposta da Diamondart

Dear Kathy Milligan,

Thank you for taking the time to share your detailed feedback, and I am truly heartbroken to read about your experience. What you describe—being misled about our company location, waiting so long, and then receiving poor quality items with useless tools, damaged packaging, and wooden pieces instead of proper frames—is completely unacceptable. I apologise sincerely on behalf of DiamondArt for every single failure you've encountered.

You are right to be outraged. This was meant to be a beautiful gift, and instead you received cheap materials, a bashed box, and an insulting £3 refund offer when you asked for your money back. That is not how we should treat any customer.

Regarding our company location:
I want to be transparent: DiamondArt is a registered UK business with UK-based customer support. Like many companies, we work with international production partners to offer our products at accessible prices. However, we understand that this was not clearly communicated to you, and we sincerely apologise for the confusion and frustration this has caused.

Regarding the frames and product quality:
You paid extra for frames and received pieces of wood. While our frames are designed to be assembled (as is common with many art kits), we understand that this was not what you expected, and we should have made this clearer. The quality issues with the canvases and tools are also unacceptable, and we will be reviewing these with our production team.

We would like to resolve this immediately.
Regardless of the PayPal dispute, we want to make this right directly. Please email our support team at support@diamondart.uk with your order number. As soon as we receive your details, we will prioritise your case and process a full refund—not £3, but the entire amount you paid—without delay.

Your feedback is invaluable in helping us improve our quality control, packaging, and customer service. We are truly sorry for the stress and disappointment this has caused, and we hope you will give us the opportunity to restore your trust.

Kind regards,
The DiamondArt Team

Classificada 5 em 5 estrelas

I absolutely loved my diamond painting

I absolutely loved my diamond painting, I was able to take my time doing it, so it lasted a few weeks to complete it. It’s such a therapeutic hobby and I will absolutely be ordering some more.

14 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Quality and a Good Price

This was my first time buying from Diamond Art UK and it was as a fantastic experience.

It arrived in the time listed, and the picture itself is high quality and looks great when completed. The materials were provided were also excellent, with a heart-shaped wax provided in a little airtight container to prevent it from drying out, and a drill pen with a multitool attached.

I’ll definitely buy from here again!

10 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My first choice for diamond art!

They have such a wide range of products, and they're all really high quality. Plus, they've signed a pledge that they won't use any AI generated work, which means you're supporting actual artists! They also send their gems in zip lock bags, which means its really easy to find the gems you need.

27 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I wish I had read the negative reviews…

I wish I had read the negative reviews before placing an order. It has been 8 days and the order status just says "unfulfilled", have tried emailing directly and also using the contact form on the website and not had a reply. Would be nice to know what is happening with my order. Will give them 14 days as per their own shipping timescales and will then be requesting a chargeback through my bank as I just don't feel this is genuine. If you are intending to reply to this comment as you have with others with "please send me a direct email to "support @ diamondart.uk" I have done. Several times. Please respond.

19 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

No customer service

Ordered on 5th February.
Still not received order 12 days later.
No one to contact. Sent emails nothing.

17 de fevereiro de 2026
Opinião espontânea
logótipo da Diamondart

Resposta da Diamondart

Dear James Smith,

Thank you for sharing your experience. I’m genuinely sorry to read that you haven’t received your order and, worse, that your emails have gone unanswered. That’s not the level of service we want to provide, and I completely understand your frustration.

First, regarding your order:
You placed it on 5th February, and I can see that it’s now been 20 days—well beyond our usual 7–14 day delivery window. You’re right to be disappointed, and I apologise for the lack of updates.

Second, regarding our silence:
We’ve had a backlog of enquiries recently, but that’s not an excuse for leaving you without a reply. I’m sorry we dropped the ball.

Please email me directly at support@diamondart.uk with your order number. As soon as I have it, I’ll personally look into what’s happened and arrange either a full refund or a replacement—whichever you prefer.

We can’t undo the waiting, but I hope we can still make this right.

Kind regards,
The DiamondArt Team

Classificada 3 em 5 estrelas

I ordered a Custom Diamond Painting from Diamondart UK

I ordered a Custom Diamond Painting the end of January. I honestly believed this company was based in the UK. It was a photo from my daughter’s wedding. When I received the painting, I soon realised that because the two faces were small in the image, details were lost. This was confirmed when I started applying the diamonds, in fact the faces looked even worse. May I suggest that in the description you make it clear that images with larger and clearer details will be more suitable for a painting than anything small.
I realise now that I could have ordered the same thing from Temu also based in China for £4 or £5 and I paid £18 . Yes it was packaged well but unfortunately I will not be finishing this one.

12 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Yorkshire Terrier

Really enjoyed this Diamond Dotz, picture of Yorkshire Terrier, beautifully created. The colours were excellent and the little squares were very well created.
Would love to do another.

13 de fevereiro de 2026
Opinião espontânea

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