Diamond CBD Opiniões 196

Resposta da Diamond CBD

3/03/2026

Dear Michele Roden,


Attached is the email received from USPS confirming that your package was delivered correctly based on the carrier’s GPS tracking information. After careful review of this situation and considering all communications, we have determined that it is in the best interest of both parties to issue a full refund for your order.


Please note the following regarding this resolution:


The refund will be processed back to the original payment method and should appear in your account within 3–5 business days, depending on your bank or payment provider.
Had you chosen to wait for the USPS investigation to be completed, as is standard practice followed by all other customers, we would have been able to reship the order without issue.
However, because you chose to threaten our staff and refused to follow the established process, we have determined that it is best to close your account and issue a refund rather than continue the business relationship.
Due to the tone and behavior demonstrated in prior communications, your account has been permanently closed and will no longer be available for future orders.

Order #2730412, which included the following items:


8 × 1.5g Grapes n Cream King Size Pre-Roll – Hybrid – THCA – 1 Joint
2 × Frozen Lemonade Flower – Sativa – THCA


for a total of $101.90, has been fully refunded. This decision was made to ensure the safety and well-being of our staff and to maintain the standards of service for all other customers. While we regret that this relationship must end in this manner, we must enforce our policies consistently and fairly.

Resposta da Diamond CBD

2/12/2025

Dear Kade Peterson,

After a thorough review of your order history, message logs, and the sequence of events surrounding your interactions with Diamond CBD, we would like to clarify several points to ensure the complete and accurate context is reflected.

First, regarding communication:
Our records show that the majority of your outreach occurred over the weekend, during hours when our support team is not available. While we fully understand the frustration caused by a delayed response, we are only able to provide resolutions once our offices reopen. You acknowledged in your message that you were aware we were closed, yet elected to submit a public negative review before we had the opportunity to address your concerns during business hours. We take pride in responsiveness and transparency, and it is important to note that we did reply within the standard window once operations resumed.

With regard to the order itself, a full refund was issued for your purchase of Godfather OG Flower – THCA – Hybrid – 14 grams. This action should have resolved the matter entirely. However, your review omitted this key detail and instead suggested intentional misrepresentation on our part. We want to assure you—and any future customers reading your review—that once a refund is processed, the financial portion of the transaction is fully settled. In some rare cases where fulfillment and shipping workflows overlap, a package may still exit the warehouse after a refund is initiated. This is not intentional deception, nor an indication of “structural issues,” but simply a logistical timing overlap that can occur when multiple departments are working quickly to move orders through the system.

Your comments regarding shipping labels “autocompleting” or being printed before physical movement begins reflect a misunderstanding of how national carriers—UPS, USPS, and FedEx—operate. Labels are automatically generated once an order is queued for fulfillment. Tracking does not always update until the carrier physically scans the parcel, which may take several hours depending on pickup schedules, weekends, and holidays. This is a carrier-driven process, not a sign of any intent to mislead.

Additionally, your statement that Diamond CBD “hides important details” is not accurate. Our policies, including processing times, order flow, and communication expectations, are listed publicly on our website. Any clarifying responses you see on BBB simply reiterate those same policies for customers who may not have reviewed them beforehand.

Regarding product quality, we are sorry to hear the flower did not meet your personal expectations. Cannabis-derived products can be subjective in preference, and although the product you received passed all internal quality checks, we respect your personal impression. This, however, does not correlate to the broader claims made in your review about operational integrity.

We also want to address your portrayal of the communication you received. In your review, the explanation provided by our team was selectively reframed in a way that excluded key context—particularly your multiple weekend messages and the immediate refund that had already been issued. Accurate representation is essential when evaluating customer service, and leaving out significant details can create a misleading narrative.

That said, we recognize when a customer feels strongly enough to escalate a matter publicly, it often indicates the relationship is no longer a good fit. In light of the refund already provided, the tone and nature of the review, and your expressed dissatisfaction with multiple aspects of our process, we believe it is in the best interest of both parties to part ways amicably.

Diamond CBD is committed to supporting customers who engage with us constructively and in good faith. We have fulfilled our obligations in this matter, provided a full refund, and responded professionally at every step.

Resposta da Diamond CBD

7/11/2025

Dear Clint Liedlich,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. However, we’d like to clarify the situation regarding your return and refund.
You reached out to our team earlier today, November 7, 2025, at 9:21 AM, inquiring about your refund. We responded promptly at 10:57 AM the same day, explaining that the reason your refund had not yet been processed was because the USPS tracking number (9405550206217057322634) provided was showing as invalid in USPS's system. This made it impossible for us to confirm that your return had been received at our warehouse.
Despite this, we took your word in good faith and processed the refund immediately after your message.
We do our best to handle all customer concerns promptly and professionally, and we believe this issue was resolved fairly and efficiently once we were made aware of it. We regret that you chose to leave a public review after your concern had already been addressed and your refund issued.
Thank you for bringing the matter to our attention.

Resposta da Diamond CBD

Actualizada a 2/09/2025

Most recent email from customer: Please note that the customers inital complaint was that they were missing 7 grams of flower and once we explained to them that they got what they ordered they switched it up saying they threw the product away, demanding a refund.

Tyler Gill mrhappyobky@icloud.com
to: Customer Service
Okay will do! Obviously yall hard up for my little $28 lol and trying to get customers by sending gift codes and gift cards to try and buy your overpriced bullshit lol only reason we tried yall was cuz of those gift codes your prices are a fucking joke, customer service is a fucking joke and we have been filling out reviews and I will be talking to my bank as what I paid for isn’t what I received period you can say that all day long but buddy your site is so misleading and clearly not showing the way the order would be filled because clearly we thought it was 2 7g bags one for each of us but nah yall charge fucking $100 a q bullshit for bullshit weed. You can get stupid exotics from HELLOMARY, SIMPLY MARY, and THCA KING NOT DIAMOND POS CBD LMFAO everything yall do is laughable and a joke, no wonder so many customers went and put so many 1 stars?!?!? And yall have to give incentives for good reviews kinda sick tbh 🤷‍♂️ but only reason we tried yall is over the stupid code and coupon which now we know yall are a scam business and just ready to fuck the next person. lol have a great day MR Dwight. Clearly your family doesn’t love you. You have no empathy and have no problem doubling down on stuff your site is communicating. So I will take this as far as I need to as NO MY ORDER WAS NOT FULFILLED CORRECT!!! When you hit 7g bag then highlight it in checkout and put 2 does that not mean your ordering 2 7g bags?!?!??!? Every other site that’s how it works so that’s how we assumed it worked here because nowhere on there in the day of my purchase does it say anything about oh this is 2 3.5g bags not 2 7g bags. You’re talking in circles sending me the same shit, you don’t understand what’s going on then I guess? You misrepresented the product and how it would come period.

Sent from my iPhone



Dear Tyler & Amanda Gill,
Thank you for your feedback. We have carefully reviewed your order #2625461, and we would like to clarify the situation.

You placed an order for RS11 x Runtz Flower – THCA – Hybrid in 3.5g increments. You selected two units, which correctly fulfilled your purchase as two 3.5g pouches (totaling 7 grams). This is how the product is displayed and sold on our website, and your order was shipped accordingly.

We understand you were unhappy with the product quality and packaging; however, you have stated that you opened both pouches and then "discarded" them. Our return and refund policy requires that products be returned unopened and in their original sealed condition for any refund to be issued. Without a return, we are unable to process a refund.

You have also indicated that you plan to dispute the charge with your bank. Should that occur, we will gladly provide your financial institution with the full documentation of this order, including the product listing, invoice, and our published return/refund policy. It is important to note that a refund cannot be granted if the product is retained, used, or discarded by the customer.

Additionally, this order was placed using a $25 complimentary gift card provided by our company, along with a 55% discount. While we strive to make every experience a positive one, we cannot accommodate refund requests where the product was fulfilled as ordered and then opened or discarded.

We regret that this experience did not meet your expectations. However, due to the aggressive and inappropriate language used in your communications with our team, and your refusal to follow the return policy, we will not be able to continue working with you as a customer.

Resposta da Diamond CBD

20/08/2025

Hi Dylan Hoofer,

Thank you for reaching out to us regarding order #2613496. We did receive your message, however, it came in after our business hours (Monday–Friday, 9 AM – 6 PM EST). Our team has not yet had a chance to review your concerns or respond before your review was posted.

We take product quality and accuracy very seriously and will be happy to look into this matter for you. Please allow us the opportunity to investigate and resolve this issue. One of our support representatives will be following up with you as soon as possible during normal business hours.

We appreciate your patience and understanding, and we’ll do our best to make this right.

Resposta da Diamond CBD

6/08/2025

Hi "J Bro",
We’re sorry to hear about your experience. Unfortunately, since this review doesn’t include a name or order number, we’re unable to verify the situation or provide specific help. That said, we always aim to process all orders as quickly as possible. Expedited handling does offer faster movement through our fulfillment queue, but standard orders are never intentionally held. If you’d like us to look into your specific case, please reach out to our support team.

Resposta da Diamond CBD

29/07/2025

Hi Heide Carrion,

Thank you for taking the time to share such a thorough and thoughtful review. We truly appreciate your feedback.

We’re glad to hear that your order arrived quickly, that our phone support team was able to assist you promptly, and most importantly, that you experienced effective pain relief from the product. We know how important fast, reliable service and honest communication are, especially when trying a company for the first time.

We also want to sincerely address some of the concerns you raised:

1. Gift Certificate & Shipping: The $25 gift card we provided can be applied toward shipping. In your case, the order total was $42.58 for 14 tablets, so the gift card was applied toward the product cost. We understand how this might have caused some confusion, and we appreciate you bringing it to our attention.

2. Discount Stacking & Checkout Offers: Our website currently restricts multiple discounts on the same item—BOGO deals, sitewide promos, and coupons often cannot be combined. We appreciate you calling attention to how this was presented at checkout and will use your experience to help us improve communication going forward.

3. 7-Hydroxy Tablets - Berries - Chill Extreme : We’re very sorry to hear that the product didn’t meet your expectations. We understand that our 7-Hydroxy Tablets may not suit everyone, especially experienced users with specific preferences. Individual body chemistry and tolerance levels can vary.

4. Free $25 Gift Card : The sign-up promotion is limited to one per household to prevent abuse, which unfortunately means that two people at the same address may not both qualify. We understand this can feel unfair in legitimate cases like yours.

While we’re sorry to hear you won’t be shopping with us again, we respect your decision and sincerely thank you for giving us a try. If you ever decide to reach out again or give us another chance down the road, we’ll be here to help and we’ll continue working to improve in the meantime.

Resposta da Diamond CBD

Actualizada a 22/07/2025

Update: We have been in contact with the customer and refunded him for the chocolate.

Hi Dave,
Thanks for your feedback, and we’re sorry to hear about the condition of your chocolate. We’d like to look into this for you right away. Please send a photo of the item along with your order number to support@diamondcbd.com so our team can assist you further and make it right.

We appreciate your business and look forward to resolving this for you quickly.