Diamond CBD Opiniões 196

Resposta da Diamond CBD

17/07/2025

Hi Steph,

Thank you for your feedback, and we’re so sorry for the inconvenience.

We recently discovered an issue where some emails from Yahoo accounts weren’t coming through to our system — it looks like your message may have been affected by that. The issue has since been fixed, and we’ve already reached out to you directly and reshipped the correct item.

We truly appreciate your patience and hope everything arrives soon! If there’s anything else you need, don’t hesitate to reach out.

Resposta da Diamond CBD

Actualizada a 16/07/2025

Update:
We have contacted the customer and reshipped the order. Upon investigation, we discovered there was a technical issue preventing us from receiving their previous emails. That issue has now been resolved. We appreciate Rod’s patience and are committed to ensuring this doesn’t happen again.

Hi Rod,

We’re very sorry to hear about your experience, and we truly appreciate you being a long time customer.

After reviewing our system, we weren’t able to locate any recent emails from you regarding a missing shipment — but we take this seriously and will be giving you a call shortly to follow up and make things right.

Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

Resposta da Diamond CBD

Actualizada a 16/07/2025

Update:
We followed up with Christopher and confirmed that his orders were shipped, despite the address on his ID not matching the shipping address. This was done after he explained his unique living situation. Tracking was provided, and delivery has since been confirmed. We’ve also received a positive response from Christopher, who expressed appreciation for the customer service and mentioned he plans to update his review after trying the product.


Hi Christopher,

Thank you for your feedback, and we understand your concerns regarding the ID verification process.

We want to let you know that your orders have already been reshipped as a one-time exception. Both your Diamond CBD and CBD Mall orders were approved. Each order includes 4 of the 7-Hydroxy Tablets, and we were able to apply the $25 complimentary gift card we provided to both.

While our standard policy requires a valid, state-issued ID with an address matching the shipping address to ensure secure transactions, we made an exception in your case due to your unique circumstances. We appreciate your explanation and worked quickly to get your orders processed.

We hope this resolves your concerns, and we’re excited for you to try the products. If you have any questions or need tracking information, feel free to reach out to us directly.

Resposta da Diamond CBD

3/07/2025

We are currently working with the Better Business Bureau (BBB) regarding this matter and have submitted all relevant documentation, including the full recording of the customer service call.

To clarify: the customer received two separate shipments, each with unique USPS tracking numbers, both of which were confirmed delivered. Each package included the 30 of the 40mg 7-Hydroxy Tablets – Mango – Chill Extreme and a free CBD cream, which was part of a promotion running at the time the order was placed.

The customer later claimed to have received only cream and no tablets in one of the shipments. Our representative, Elle, remained polite and professional throughout the entire call, despite being met with accusations and a refusal to cooperate.

We have also summarized the call below for reference:

The customer began the call with a polite tone but quickly escalated into frustration. They expressed dissatisfaction about receiving multiple packages and claimed they never received a duplicate order. When the representative asked clarifying questions and explained company policy, the customer became increasingly defensive and accusatory.
They repeatedly insisted they only received CBD cream and not the high-value product listed in the second shipment. When asked for verification such as package photos or tracking confirmation, the customer refused to cooperate, calling the process a “scam” and alleging the company was dishonest.
Their tone throughout the latter part of the call was combative, speaking over the representative at times, refusing to acknowledge the tracking evidence provided, and rejecting any attempt to de-escalate the conversation.

We stand by the professionalism of our team and the accuracy of our fulfillment records. The repeated claims of being “scammed” are not supported by any evidence provided by the customer and are directly contradicted by the shipping and call documentation we have on file.

We believe we have handled this matter fairly and thoroughly and consider it resolved on our end.

Resposta da Diamond CBD

Actualizada a 20/06/2025

Hi Nick,

We’re sorry to hear you feel that way, but we want to be clear: we honor every legitimate code that follows the terms provided. If a code didn’t work in your cart, it’s usually due to it already being used, expired, or not meeting the listed conditions. Our promos are straightforward, and we’re transparent about one per household use to prevent abuse.

We stand behind the quality of our products and our thousands of satisfied customers.

We get that ads aren’t everyone’s cup of tea, but they’re how many customers discover us—and we always try to deliver value that matches the hype. If you’re actually interested in trying the product for what it is, not just a promo code, we’re happy to help you directly. If not, we wish you the best with brands you trust. Have a nice day!!!!

Resposta da Diamond CBD

2/06/2025

Thank you for the support! <3