I placed an order on Monday. Today, Friday I decided to see where my order was. It has not even left there yet! When I place an order on Monday, I'm expecting it to be shipped that week. Now I'm being... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.
Informações de contacto
Griffin Road 3531, 33312, Fort Lauderdale, Estados Unidos da América
- 305-615-1194
- support@diamondcbd.com
- diamondcbd.com
3,9
Bom
196 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Priscila was fantastic in customer service....
Priscila was fantastic in customer service. Give her a raise! :-) Thanks so much! This place's CBD is the only way I can sleep with my pain.
3 de maio de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for your wonderful feedback! We're thrilled to hear that Priscila provided fantastic service. We'll be sure to pass along your praise. We're glad our CBD helps you sleep better with your pain.
I had an item missing from my box
I had an item missing from my box. They solved my issue in an extremely timely manner. They promptly sent me the product again and for free. I would recommend them.
1 de maio de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for your kind words! We're glad we could resolve the issue quickly and to your satisfaction. Your recommendation means a lot to us.
Love them
Love them. They have no idea the impact for relief from chronic pain at night so I can sleep more than 1&1/2 hours at a time.
29 de abril de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for sharing your experience! We're delighted to hear our products have helped you find relief from chronic pain and improved your sleep. Your feedback means the world to us. :)
Quality Products with Excellent Customer Service
I've been a customer of DiamondCBD for more than a year. Their products are made with great quality and sold at a very reasonable price. But, what really won me over is their customer service. They are always willing to go above and beyond and do it with a smile (shout out to Shari). Do not hesitate to place your first order...you will be a customer for life!
18 de abril de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for your wonderful review! We're thrilled to hear that you've enjoyed our high-quality products and reasonable prices for over a year. Our team, especially Shari, is dedicated to providing exceptional service, and your feedback means a lot to us. We look forward to serving you for many more years to come!
Resposta da Diamond CBD
It's wonderful to hear that you've had such a positive experience with both their products and their customer service! That combination can truly make all the difference. If you ever need recommendations or assistance in the future, feel free to reach out.
#1 shop for CBD
I've been purchasing CBD products from them for years---always high quality and great prices. Fantastic customer service (thanks Shari!) Won't buy CBD from anyone else.
8 de abril de 2024
Opinião espontânea
Resposta da Diamond CBD
That's fantastic to hear! It sounds like you've found a reliable supplier with top-notch products and excellent customer service. Shari must be doing an outstanding job! Loyalty like yours speaks volumes. If you ever need anything else, you know where to find us.
Amazing customer service!
Amazing customer service!! Thank you so much!
29 de março de 2024
Opinião espontânea
Resposta da Diamond CBD
You're very welcome! I'm thrilled to hear you had a great experience with customer service. If you ever need assistance again, don't hesitate to reach out. We're here to help!
Great costumer service!
Great costumer service! They truly value their costumers and their products are always great.
1 de março de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for your kind words! Providing excellent customer service and delivering high-quality products are top priorities for us. We greatly value your satisfaction and strive to maintain your trust and loyalty. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Hassle free exchange, great customer service!
The product I bought triggered my migraines, and I was able to get a hassle-free exchange for another product, Shari was wonderful - you have a gem there! :) I enjoy your products, and the CBD Cat Treats sure help my kitties wind down.
26 de fevereiro de 2024
Opinião espontânea
Resposta da Diamond CBD
That's wonderful to hear! We're thrilled to know that Shari provided you with exceptional service and made your exchange process hassle-free. Delivering top-notch customer experiences is always our priority, and we're glad we could meet your expectations. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing our products, and we appreciate your support! 😊
I had a few questions with my recent…
I had a few questions with my recent order, and spoke with Shari.
Shari was extremely helpful and answered all my questions and also helped me with a return.
I'm an existing customer, but this was my first time calling Customer Service. It was a great experience and Diamond CBD has wonderful products.
Thank you, Shari and Diamond CBD!!
-Mike
26 de fevereiro de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for reaching out and sharing your experience with us! We're delighted to hear that Shari provided you with exceptional assistance and made your interaction with our Customer Service team a positive one. It's fantastic to know that you found our products wonderful and that you had a great experience with us, especially as an existing customer.
We greatly appreciate your support and loyalty to Diamond CBD. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Shari and the entire team are here to help.
Thank you once again for choosing Diamond CBD!
UPDATED
UPDATE 2: After declining to take down this review in exchange for “special gifts” and updating the review accordingly, I found that my Diamond CBD account was blocked. I guess that’s the consequence of giving “valuable feedback.”
UPDATE 1: The day after posting this review, I received a call from someone at Diamond CBD who said she was following up on the mixup on my order, which was placed over a month ago. I was told that my feedback was valuable and she mentioned it to the management team. I was also offered a box of special gifts *IF* I took this review down. I said I wouldn’t, because everything in it is true, and a gift wouldn’t change that. She told me they are “working on” fixing their order fulfillment. She also said after I place my next order I should call them and request that there be no substitutions without my authorization. I asked why they don’t just do that automatically, and was told “unfortunately they can’t.”
So here’s a pro tip if you’re going to try ordering from Diamond CBD: if you want to get what you paid for, make sure to call and request that. Otherwise it’s dealer’s choice until they figure out how to handle basic inventory management and order fulfillment, and added trouble if you don’t like what they pick for you.
ORIGINAL REVIEW: Their products seem decent (I’m not an expert), but an item in my first order was out of stock, and they filled it with something else, calling it an “upgrade,” but without asking me first if I was okay with it. I selected my order carefully, and the item they sent was from a different category, so it was kind of like calling an apple an upgrade from an orange. Besides, I had already ordered a product from that other category, and I didn’t want two because the whole point was to try different kinds. Then I was told I’d have to send it back to get refunded, but they shouldn’t have spent my money on something I didn’t want enough to order in the first place. The whole experience was very annoying, and resulted in days of back and forth emails. In the end I couldn’t return the product because my sister opened the container, so I was stuck with it and gave it to her.
The *only* saving grace of the whole experience was a customer service rep named Priscila, who went out of her way multiple times to help me. Because of her, I decided to risk another order to get the product I wanted, but I emailed her immediately after to make sure everything would be sent correctly. She looked into it and found that the warehouse team was *AGAIN* packing random “alternative” items in it, so she paused the order and only released it when they confirmed that everything was in stock and would be filled properly. She kept me updated throughout the process, but she shouldn’t have had to do that, and I shouldn’t have had to ask for it! I don’t know how Diamond CBD can consider that good business.
If you’re willing to gamble on ordering from them, I hope you receive something you’re happy with, because it might not be what you paid for. I find it too annoying to deal with them when there are so many “alternative” companies out there.
11 de janeiro de 2024
Opinião espontânea
Resposta da Diamond CBD
We trust this message finds you well. We are reaching out to address the recent concerns related to your emails and your latest order, which is currently in the process of being returned to us.
Regrettably, due to unresolved issues, we are currently unable to process new orders on your behalf. Our intention is to rectify these matters promptly, and we are eager to find a resolution.
Previously, your account was deactivated based on your indication that you did not intend to place future orders. This action was taken to ensure that you did not receive any promotional materials from us.
I want to bring to your attention that we have revised our policy concerning product substitutions. Moving forward, we will no longer substitute products when our warehouse experiences stock shortages. This change aims to provide you with a more reliable and consistent experience.
We understand the importance of your orders and sincerely apologize for any inconvenience caused. We are committed to making things right and would appreciate the opportunity to resolve these issues with you.
If you are open to discussing this further, please let us know.
Thank you for your understanding and cooperation.
We extend our sincerest apologies for any inconvenience caused by the recent upgrades you received in your order. Your feedback is highly valued, and we are committed to addressing any concerns you may have.
Typically, in the event that an item becomes unavailable after you place an order, our policy is to substitute it with the closest alternative available to ensure that you receive a product rather than facing a shortfall. We include a sticker indicating the upgrade and encourage customers to contact us should any issues arise, offering the option for either an exchange or a refund.
Upon reviewing your case, it appears that you opted to retain the alternative item and even generously shared it with a family member, for which we are grateful. Your understanding and flexibility are greatly appreciated.
Please rest assured that we are continuously striving to enhance our processes to ensure that our customers receive the best possible service and products.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Should you have any further questions or require assistance, please do not hesitate to contact us.
Great customer service and products
Great customer service and products. Diamond CBD provides excellent customer service. So far, all of the products I've received have been really good. They package everything nicely. If problems arise with an order, they don't drag their feet in resolving the situation. I plan to do business with them for the long haul.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Diamond CBD
That's fantastic to hear! It's always refreshing to encounter companies that prioritize both quality products and exceptional customer service. It sounds like Diamond CBD has really hit the mark in terms of meeting your expectations. Their commitment to promptly addressing any issues that may arise speaks volumes about their dedication to customer satisfaction. It's great that you've had such positive experiences with them, and it's understandable why you'd want to continue doing business with them in the future. Here's to a long and fruitful partnership with Diamond CBD! If you have any further questions or need assistance, feel free to ask.
I love Diamond CBD
I love Diamond CBD! I have tested all kinds of gummies and Diamond is one of the best. I had one issue with the company and a representative from the company rectified the issue swiftly. I am happy and the products take care of my anxiety and I sleep so good now. Keep up the good work
31 de janeiro de 2024
Opinião espontânea
Resposta da Diamond CBD
It's fantastic to hear about your positive experience with Diamond CBD! It sounds like they've truly gone above and beyond to ensure your satisfaction, from their swift and kind customer service to their lightning-fast delivery. It's wonderful that their products, like the gummies and vapes, have provided you with such relief and bliss, especially for sleep and pain management. And who doesn't love a good deal? It's clear that Diamond CBD's unbeatable offers have made quite an impression on you. It's great to hear that you're so thrilled with their products and services! If you ever need more assistance or have any questions, don't hesitate to reach out.
Order shortcoming
Before my last order it would have been 5 stars. Customer for over a year with nearly monthly orders. Great product. My usual order last month arrived 16 gummies short of a 50 count. Jar was sealed when it arrived so not sure how this happened, prob not their fault/packaging snafu I guess. Just passed it off, used most of the jar, longer I thought about it decided to complain. Have received little support from customer service, making me feel as though they think I'm not telling the truth. Demanding pictures and at 75 yrs old and low tech, I have no way of taking pictures. The jar is almost empty now so picts wouldn't reveal anything.
It is now 2 days after my review and Diamond customer service has reached out to me and offered to send me a free jar for my inconvenience. These reviews do make a difference and sometimes it helps to talk to a different company representative.
29 de dezembro de 2023
Opinião espontânea
Resposta da Diamond CBD
We are sorry to hear about the hiccup with your recent order from Diamond CBD, but it's great to know that they've reached out to offer a resolution. It's understandable to feel frustrated initially, especially when you've been a loyal customer for so long. It's also unfortunate that the initial interaction with customer service didn't meet your expectations.
However, it's fantastic that they've followed up and offered to send you a free jar to make up for the inconvenience. It's a testament to their commitment to customer satisfaction and their willingness to make things right. Your feedback is valuable, and it's good to see that they've taken it seriously and made efforts to improve your experience.
Thank you for sharing your experience, and we hope that the resolution provided by Diamond CBD helps restore your confidence in their products and services. If you have any further concerns or need assistance in the future, don't hesitate to reach out to them.
AMAZING COMPANY
This company is superb. I recommended them to my friends and they loved it!! After trying several companies, I finally found the perfect one for me. Their attention to detail and commitment to customer satisfaction is unparalleled. I just love Diamond!!
12 de dezembro de 2023
Opinião espontânea
Great Experience!!
This company has by far the best customer service! I was having trouble picking out the right product for me I suffer from back pain and I was interested in gummies and cbd cream, and one of the customer service reps was able to direct me to the right products. S&H was a smooth process I received my products in a timely manner. I am pleased with the results after using the products I purchased! DiamondCBD will be my new go to for all my CBD needs!
5 de janeiro de 2024
Opinião espontânea
Diamond CBD has great and affordable…
Diamond CBD has great and affordable products. Love the variety of items the company offers. They also have awesome customer service.
16 de janeiro de 2024
Opinião espontânea
Amazing products that are high quality
Diamond Cbd is at the very center of my online Cbd selection. They never fail me on providing the most potent best tasting products that work best for all my intense pains and ever since taking their bedtime gummy‘s I have been sleeping perfectly !
29 de janeiro de 2024
Opinião espontânea
Excellent customer service!
The customer service was really responsive and fast no delay or waiting provided excellent, respectful communication to provide best help on getting my package redeliver after it was stolen.
28 de janeiro de 2024
Opinião espontânea
The BEST products ever! Great deals!
I always have such a great experience with Diamond CBD. I have been using their products for years and not only do they help me with my severe pain and getting a good nights sleep but they always have such great deals! You can go to your local shop and pay 3x the price for sub-par products or you can feel good all while saving money! Customer Service is also very friendly and helpful if you need recommendations. I will be a customer for life!
2 de janeiro de 2024
Opinião espontânea
Resposta da Diamond CBD
Thank you for sharing your wonderful experience with Diamond CBD! We are thrilled to hear that our products have been instrumental in helping you manage severe pain and achieve a restful night's sleep. It's fantastic to know that you've been a loyal customer for years, and we truly appreciate your trust in our brand.
We understand the importance of offering great deals to our customers, and we're delighted that you find value in choosing Diamond CBD over other options. Your kind words about our customer service team mean a lot to us – we strive to be friendly, helpful, and to provide recommendations tailored to your needs.
We're honored to have you as a customer for life, and we look forward to continuing to provide you with quality products and exceptional service. If there's anything specific you love about our products or any suggestions you have, please feel free to share.
Thank you for being a valued member of the Diamond CBD community!
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