Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
A empresa respondeu
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Leia as opiniões dos outros
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Ver mais
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Ver mais
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Informações de contacto
3,9
Bom
110 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Better Quality than expected
Excellent products and the quality is fantastic.
Quick delivery and great service.
Will buy this again. It is better than I expected...great product.
1 de julho de 2026
Opinião espontânea
Resposta da Direct Sale
Thank you for your review. It means a lot to us ❤️
Resposta da Direct Sale
Thank you for your review Kerry, we really appriciate your support
Resposta da Direct Sale
Thank you Samer for your review, we really appriciate your support
Good communication and good service
16 de junho de 2026
Opinião espontânea
Resposta da Direct Sale
Thank you Kien for the great feedback! We're so glad we could provide you with good communication and service. We appreciate your support!
Resposta da Direct Sale
Thanks for the great feedback, Raff! We're glad you appreciate our product variety. Happy shopping!
Everything went smoothly
Everything went smoothly. I am very happy and hope to receive it very quickly
29 de maio de 2026
Resposta da Direct Sale
Thank you for your feedback, it seems you gave us 1-Star by mistake, We will appriciate if you review your rating.
Resposta da Direct Sale
Thanks Owen, we really appriciate your feedback
I ordered this dog jacket last Saturday…
I ordered this dog jacket last Saturday ... 16th May 2026 ... a week ago and have so far rec'd no information or tracking info as to when it will arrive
17 de maio de 2026
Resposta da Direct Sale
Thanks for your review, item is in still transit. As an apology a full refund has been processed. We hope to serve you better next time.
CLICK /CHECK OUT THE PRODUCT /CLICK AND…
CLICK /CHECK OUT THE PRODUCT /CLICK AND BUY HOW EASY IS THAT. PAY
29 de abril de 2026
Resposta da Direct Sale
Thanks Josephine, we appriciate your feedback
I have not received the goods that I…
I have not received the goods that I ordered
19 de março de 2026
Resposta da Direct Sale
Thank you for your review, and we are truly sorry to hear your order didn't arrive, we completely understand how frustrating that must be.
We can confirm that a full refund has now been issued to you.
and we appreciate your patience throughout the process. Should you have any further questions, please don't hesitate to reach out to us directly
Great experience shopping for garage…
Great experience shopping for garage shelving. Got a defective part, contacted support and received prompt responses and a new part was shipped immediately. I value great customer support and I definitely received it from Direct Sale team.
13 de abril de 2026
Opinião espontânea
Resposta da Direct Sale
Thanks Easwar, we appriciate your feedback
Resposta da Direct Sale
Thanks Monicka, we appriciate your feedback
Resposta da Direct Sale
Thanks Janettte, we appriciate your feedback
False advertising
I originally rated this website 1 star because I ordered what was advertised as an authentic brand item but received a generic version instead. I’ve now updated my rating to 5 stars due to how quickly and professionally the seller resolved the issue.
My initial email regarding my complaint was answered within 24 hours, and I received a refund shortly after. Great customer service and a prompt resolution.
12 de março de 2026
Opinião espontânea
Resposta da Direct Sale
Thank you for your feedback. We're sorry to hear about your experience — receiving a different product to what was advertised, combined with a lengthy delivery time, is not the standard we aim for.
We can confirm that a full refund has now been issued to you. We hope this brings the matter to a satisfactory close, and we appreciate your patience throughout the process.
We are reviewing our product listings and fulfilment processes to ensure this doesn't happen again. We're sorry we didn't get it right this time.
Delivered on time
Delivered on time, Solar panel bird proofing was good DIY option.
6 de janeiro de 2026
Opinião espontânea
Resposta da Direct Sale
Thanks Paul, we appriciate your feedback
Happy customer
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professionally by the the team, and quite happy with the response and resolution. Thank you
21 de novembro de 2025
Opinião espontânea
Resposta da Direct Sale
Thanks Dimmi, appriciate your feedback
Scammers!!
Scammers!!! Dodgy company. Do not buy. Still awaiting delivery, 2 months later. No reply to email.
5 de fevereiro de 2025
Opinião espontânea
We have your money so we don't customer care!!!
Placed an order in Dec for a Christmas present.
Not arrived, no answer to emails, no eta.....now contacted card provider to get money back.
16 de dezembro de 2024
Opinião espontânea
I received a faulty product and was shocked to find that I had to committ to agreeing to pay $76/month to have it investigated.
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something else and when I clicked it said:
By clicking "PayPal", "CONNECT NOW", "Buy with GPay" or "ApplePay", I agree to be charged one-time AU$1 join fee and AU$76 subscription fee every month. My subscription renews automatically until I cancel it in My Account or at www........
DON'T DEAL WITH THIS COMPANY
18 de novembro de 2024
Opinião espontânea
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