Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
A empresa respondeu
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Ver mais
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Ver mais
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Ver mais
A empresa respondeu
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Company to buy from & prices were very competitive. Good arrived so quickly to :-)

Resposta da Direct Sale
This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED

Resposta da Direct Sale
Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days

Resposta da Direct Sale
Haven't got back to me on my enquiry of ETA of goods. I have no idea what's going on

Resposta da Direct Sale
Easy to search and order what you want….
Would recommend 👍🏻

Resposta da Direct Sale
everything i have bought has been well packed ,arrived quickly and worked well
Ordered and delivered same week.Kept informed every step of the way
It’s been 22 days since I ordered my device I have requested an eta several times and never get a response absolutely hopeless for a caring business
I received confirmation of my order and payment 11/4 but I’ve never received my order or notification of when I might expect it to be delivered 😩

Resposta da Direct Sale
Terrible experience.
Placed two orders on 13th of April.
I cancelled an order immediately after purchase which was fine. Since then I have not received a refund for the cancellation nor have I received goods for the one order I placed.
No email for my invoice either.
No Contact or communication.
I will be raising a disputed transaction claim with my Bank.
Would not recommend to buy from this website.
EXTREMELY poor customer service. Refuse to reply to any emails or fix any problems.
I purchased a week ago, still no confirmation of order, no email of estimated date of delivery and no way of contact until receiving an email asking for a review.
I have not yet received a Tracking code after 7 days or any indication when I should expect delivery.

Resposta da Direct Sale
As usual delivery was fast and the quality of the item excellent. I have purchased many items from this company and have always been very satisfied
A very smooth process of ordering and receiving the items I wanted.
Very easy to order, quick to despatch, and swift delivery. What's not to like.
Many thanks Direct On Sale

Resposta da Direct Sale
Kept advising status of order and updates on delivery - very well done!

Resposta da Direct Sale
Checkout kept sending back saying it cant ship to me yet I have use the site may be 6/8 times before. logged in again and again finely it excepted my order
all in all a big waste of time.Pay Pal went straight through .

Resposta da Direct Sale
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