Dreadful communications. To call Cardiff sore there is no direct number, you need to call the 1800 number, then you have to select from 3 Qld regions, NSW/Act. Then once you select NSW, you need to se... Ver mais
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Leia as opiniões dos outros
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact prod... Ver mais
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no pr... Ver mais
A empresa respondeu
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I require... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pool and spa equipment, chemicals and spa parts. Largest pool and spa warehouse in Newcastle. Australia wide delivery of pool and spa chemicals, pool pumps, chlorinators, filters, pool cleaners, robotic cleaners.
Informações de contacto
2/28 Pendlebury Rd, 2285, Cardiff, Austrália
- directpoolsupplies.com.au
4,0
Bom
1 mil opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery was slightly delayed but that…
Delivery was slightly delayed but that was due to outside circumstances. Package was very well wrapped and very secure. It has arrived in very good condition
5 de dezembro de 2022
Items delivered as advertised.
The items were exactly what I both wanted and needed. It's just a pity Australia Post let you down with delivery times.
6 de dezembro de 2022
easy to deal with and reasonable…
easy to deal with and reasonable pricing. Prompt delivery with order
23 de novembro de 2022
great service
Courteous and timely manner in which order was completed and delivered.
4 de dezembro de 2022
Could give five stars but I'm saving that for next time…
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact product I needed (a large spa cover). I ordered it online, and it arrived promptly in Sydney as promised. I was kept informed about shipping and delivery as it happened. The quality's excellent, it performs as advertised, so they really couldn't do anything more.
4 de dezembro de 2022
Replacement chlorinator cell and weir door. …
Excellent range of parts/products especially as our pool is getting a bit older. Very reasonable prices.
15 de novembro de 2022
Immediate response when I had a problem.
21 de novembro de 2022
You guys did an excellent job but…
You guys did an excellent job but unfortunately Australia Post let you and I down. Delivery took over a week over the estimated time for delivery plus I believe Australia Post actually lost the consignment at one stage. As a business you should consider whether Australia Post provides a good enough service for you.
5 de dezembro de 2022
Friendly helpful quick quotes and…
Friendly helpful quick quotes and prompt delivery time
i wont be buying my pool and spa gear from any others well done Direct Pool Supplies
1 de dezembro de 2022
It's all here. Great prices.
They seem to have everything you could possibly want for your pool covered, brands and products. Easy to navigate website. Great prices. Safe secure payment. Delivery on time. Bookmarked.
19 de novembro de 2022
Quick delivery.
16 de novembro de 2022
Super cost effective
28 de novembro de 2022
Delayed delivery and no reply to voicemails and emails.
I placed an order and paid a little extra for Express Post (in the hope I will have a speedy delivery). The following day, someone phoned to say they will provide an alternative lense cover as my requested colour was out of stock. I agreed to this change. Several days passed and no delivery. I tried to ring many times and was always left with an answering machine. I did leave some voice messages but no reply. I also sent an email and still no reply. During this time, the 'tracking system' read 'pending dispatch'. There was no reason for a delayed delivery as I was informed that everything was available, so long as I accepted the alternative product. It took 11 days for the order to arrive. VERY DISAPPOINTING!
20 de novembro de 2022
Quick and accurate supply with…
Quick and accurate supply with communication where a supply item was fractionally delayed.
24 de novembro de 2022
Resposta da Direct Pool Supplies
Hi Carl,
Thank you for taking the time to leave us a review.
Please let us know if we can assist you again soon
Warm Regards,
Direct Pool Supplies
Satisfied Customer
Fast easy service. Product competitively priced. Will shop there again.
14 de novembro de 2022
Resposta da Direct Pool Supplies
Thank you for your awesome review, so glad to hear we were able to meet your needs.
Please let us know if we can assist you again soon
Warm Regards,
Direct Pool Supplies
Communication re delivery was great
Communication re delivery was great, part was perfect.
17 de novembro de 2022
Resposta da Direct Pool Supplies
Hi John,
Thank you for leaving us a review. If you feel we could improve further, please email us and let us know - we're always willing to improve
Warm regards
Direct Pool Supplies
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