Dreadful communications. To call Cardiff sore there is no direct number, you need to call the 1800 number, then you have to select from 3 Qld regions, NSW/Act. Then once you select NSW, you need to se... Ver mais
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Leia as opiniões dos outros
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact prod... Ver mais
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no pr... Ver mais
A empresa respondeu
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I require... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pool and spa equipment, chemicals and spa parts. Largest pool and spa warehouse in Newcastle. Australia wide delivery of pool and spa chemicals, pool pumps, chlorinators, filters, pool cleaners, robotic cleaners.
Informações de contacto
2/28 Pendlebury Rd, 2285, Cardiff, Austrália
- directpoolsupplies.com.au
4,0
Bom
1 mil opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We got our pool toys in time for the…
We got our pool toys in time for the Xmas break. The golden peacock and hammock are great!! Will use Direct Pool Supplies again.
11 de dezembro de 2022
Resposta da Direct Pool Supplies
Hi Craig,
I'm sorry to hear that you've had a delay with your order. We are looking into your order in an effort to further improve our service and delivery times - particularly for our WA customers. Please check email, I'd love to follow this up with you further
Warm Regards,
Direct Pool Supplies
Pool filter parts …
Email updates on availability and deliver dates were excellent. The pricing was far better than at a pool shop in Perth
21 de dezembro de 2022
Great pool products supplier
I purchased the products I need, at a good price, it's delivered on time.. Everyone's busy with business these days, I just need a supplier that can deliver. You guys do the job, I really don't have to say anymore.
6 de janeiro de 2023
Spa Panel Perfection
After discovering a small error on my email address, the Direct Pool Supplies crew sorted out my order in no time.
Fitted the new Spa display panel and it works a treat.
Thanks
4 de dezembro de 2022
Speedy delivery good price ...item as…
Speedy delivery good price ...item as described
15 de novembro de 2022
Pool supplies made things easy
I was able to order pool supplies delivered, cheaper than the closest retail outlet.
Thanks pool supplies
4 de janeiro de 2023
Purchase easy on website
Purchase easy on website. Product arrived in good time. Will buy again.
20 de dezembro de 2022
Have purchased from Direct Pool…
Have purchased from Direct Pool previously, very good service.
6 de dezembro de 2022
Bought online only to find out…
Bought online only to find out afterwards that not stocked. I’m still waiting for the part since early December 2022
3 de janeiro de 2023
Resposta da Direct Pool Supplies
Hi Gordon,
Thank you for your feedback. We apologise for this inconvenience. Unfortunately there was a discrepancy with our inventory on this particular item.
Our team have been in touch via email and phone to keep you updated, please reach out if we can be of any assistance
Warm Regards,
Direct Pool Supplies
Still havent got my goods yet paid for…
Still havent got my goods yet paid for priority post
5 de dezembro de 2022
Resposta da Direct Pool Supplies
Hi Paul,
Thank you for your time over the phone. I hope we have resolved this issue for you, please let me know if there is anything else we can assist you with
Warm Regards,
Direct Pool Supplies
Prompt despatch and delivery with the…
Prompt despatch and delivery with the correct product
30 de novembro de 2022
Excellent service
Excellent service and quick delivery just before Christmas 2022.
6 de dezembro de 2022
Easy website transaction
Easy website transaction, quick delivery, great prices and good customer service. Very happy customer.
19 de dezembro de 2022
Fantastic
Fantastic, fast shipping and delivery. Great customer service, priced well.
Thank you.
14 de dezembro de 2022
Very Helpful
Identified the part I needed quickly and got the supplier to send it directly to me.
4 de dezembro de 2022
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