Dreadful communications. To call Cardiff sore there is no direct number, you need to call the 1800 number, then you have to select from 3 Qld regions, NSW/Act. Then once you select NSW, you need to se... Ver mais
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Leia as opiniões dos outros
Could give five stars but I'm saving that for another time because I'm sure I'll be a customer again soon. This was my first time dealing with DPS and everything went smoothly. They had the exact prod... Ver mais
I accidentally over ordered a part (asked for three of an item, instead of two) and emailed the returns team advising of my mistake (after the payment had been made). I got an email back to say ‘no pr... Ver mais
A empresa respondeu
Just before Christmas I bought a spare part for my filter, unfortunately the one I ordered did not fit. I have an old filter and after some back and forth emails it was decided that the part I require... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pool and spa equipment, chemicals and spa parts. Largest pool and spa warehouse in Newcastle. Australia wide delivery of pool and spa chemicals, pool pumps, chlorinators, filters, pool cleaners, robotic cleaners.
Informações de contacto
2/28 Pendlebury Rd, 2285, Cardiff, Austrália
- directpoolsupplies.com.au
4,0
Bom
1 mil opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service & perfect part
Quick easy payment process, fast delivery, affordable part as described 👌
27 de dezembro de 2022
Good products and fast shipping
31 de dezembro de 2022
I ordered my part online and followed…
I ordered my part online and followed it up with a call the person that answered the phone was very helpful and had a good knowledge of what I was looking for
11 de dezembro de 2022
Ease of being able to chat with someone…
Ease of being able to chat with someone about the part I needed. Great customer service.
28 de novembro de 2022
Stated delivery not met
Stated delivery not met. 10 days quoted, still waiting after 25 days. Was told after placing order that parts were ordered from another supplier. No notice to advise of delayed delivery and no explanation when I inquired.
1 de dezembro de 2022
Resposta da Direct Pool Supplies
Dear Adrian,
We appreciate you taking the time you have taken to leave us a review. We are sorry we did not meet your expectations with the delivery time frame
We've made some changes in how we communicate delays to our customers to keep everyone up to date on the status of their order.
Please let us know if we can be of assistance in the future
Warm Regards,
Direct Pool Supplies
Easy purchase and good instructions
Easy purchase and good instructions. Product exactly as described and quick delivery!
5 de dezembro de 2022
Was not any easy search to find this…
Was not any easy search to find this product but it arrived quickly when I ordered it 😀
16 de novembro de 2022
Professional service
Goods were sent out promptly. A small problem with one part was resolved quickly and courtesly.
Very professional people to deal with.
29 de novembro de 2022
Range and value…
Had a replacement part in stock that I thought would be much harder to find. Prompt and efficient service.
29 de novembro de 2022
Although their happy to take payments
Although happy to take payments, waited 3 weeks. No order received, unable to contact given number, nor the chat robot, then all emails were returned stating the given email does not exist… Pay Pal also tried, no response
21 de novembro de 2022
Resposta da Direct Pool Supplies
Hi Paul,
It seems we really let you down this time. If you are open to it, I'd love a chance to discuss your order to investigate the issues that you faced. While we have made some changes recenelty, I would like to make sure that this situation does not happen again
Warm Regards,
Direct Pool Supplies
The purchase was easy to purchase…
The purchase was easy to purchase online. The product was despatched quickly, and communication with the provider was good. Thoroughly recommend direct pool supplies.
12 de dezembro de 2022
Hard to find Spa part at very good price
Spa Repair Hard to find part at very good price in time for Christmas
18 de dezembro de 2022
Disappointed
The item took a while to arrive which I was advised about, however when it arrived the case was cracked
22 de dezembro de 2022
Quick dispatch and good as described
16 de dezembro de 2022
Quick delivery and competitive price
15 de novembro de 2022
Excellent service
Excellent service. Salesperson rang to recommend better product at a better price.
19 de dezembro de 2022
Great service
Great service. Products as advertised, received earlier than promised. Will use again.
27 de novembro de 2022
Quick delivery
Easy ordering, value buying and super quick delivery considering Christmas time
17 de dezembro de 2022
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