Disability Shop Opiniões 

1775
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We bought walker that turns into wheelchair fur a family member There was a delay in delivery beyond their control. But Tracey was excellent once I Made contact and voiced my concerns. It arri... Ver mais

Classificada 4 em 5 estrelas

Purchased 4 Wheel Walker for personal use. Prompt delivery, product was as described. Price reasonably competitive. Add stated "delivered assembled" but it came in a compact box (no surprise) and ther... Ver mais

Classificada 5 em 5 estrelas

The suction backed rubber bath mat was of very good quality - something that I knew I would be buying from a reputable supplier. I feel much safe in my daughter's shower now when I visit her, but it... Ver mais

Classificada 5 em 5 estrelas

I hesitated for some time about buying a walker for myself. Lots of research into the best types to suit navigating the ups and downs around my yard. I found a walker with ten inch front wheels on... Ver mais

Informações sobre a empresa

  1. Fornecedor de equipamento para deficientes

Escrito pela empresa

Disability Shop provides you with easy access to disability aids & equipment. Available 24/7 online & on time. Our range includes wheelchairs mobility walkers electric hospital beds lift chairs mattresses and bathroom toilet items. NDIS registered. Gua...


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1775)

12 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Bigotry and Prejudice from the Delivery Driver

The packages were delivered on time but the delivery driver initially refused to deliver them to the front door. Despite me clearly being unable to carry anything as I was on crutches with a broken leg, the delivery driver stated it wasn’t his job. I asked him again and he said he’d carry the package but only if I said “Pretty please”.

Although I stated I‘d already said please, he told me it wasn’t enough - laughing at me he again told me it had to be “Pretty please”. Since there wasn’t any way I could carry the package upstairs while on crutches I asked again with the demanded expression of “Pretty please.”

This was a customer experience that no one should be subjected to, let alone a customer unable to walk who was awaiting disability aids.

This was nothing more than bigotry and prejudice directed at someone who couldn’t respond.

I’m happy to discuss
Mark Coles
0409 288 652

1 de julho de 2024
logótipo da Disability Shop

Resposta da Disability Shop

Hello Mark, Thanks for taking the time today to talk with me today. I have passed details of your experience onto the management of the courier company involved and I'm sure they'll take appropriate action at their end. I'm pleased you were satisfied with our performance as a business and truely value your comments to use our services again if required. Let me know if you need any further assistance. Regards Allan

Classificada 5 em 5 estrelas

Mums shoes

I could not have found a more helpful assistant.
She was very understanding, polite and kind.
She pointed me in the right direction and my mum has now got the exact right shoes and slippers.

28 de junho de 2024
Classificada 5 em 5 estrelas

I hesitated for some time about buying…

I hesitated for some time about buying a walker for myself. Lots of research into the best types to suit navigating the ups and downs around my yard. I found a walker with ten inch front wheels on the Disability Shop and purchased the walker.
After a slight hiccup, Allan sorted everything quickly and I received my walker.
It has become my bestie!

1 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I followed a link on the website to a…

I followed a link on the website to a selected product, when adding to basket a different part number item was unknowingly added and I ordered it, once arrived I discovered the wrong product and the part number was different again to what showed on invoice and what was ordered. I then only got refunded cost of item and not including postage and I had to pay return postage for an item that I did not order. Disgraceful situation. Would not recommend to anyone

15 de maio de 2024
logótipo da Disability Shop

Resposta da Disability Shop

Hello Warren Rowell,

Obviously you are frustrated and annoyed about whats happened here. As are we.

We do our best to minimise errors when customers are ordering online, but in this instance despite our best efforts this terrible situation exists. You are unhappy and we have had our reputation tarnished.

You have told us that you thought you were ordering a 3 wheel walker - you ordered a 4 wheel walker.

I guess the old saying "a picture paints a thousand words" holds true here.

At every step of your purchasing decision an image was clearly displyed to you - even in the shopping cart. The image was the 4 wheel walker that your ordered.

With regards to the refund - the value of the refund and terms to which you needed to comply were accepted by you via email. If you had concerns you could have easily raised them prior to the walkers return and refund - unless you paid as little attention to the return transaction as you did to the original ordering process.

Sincerely disappointed

Allan

Classificada 5 em 5 estrelas

Allan and his team were extremely…

Allan and his team were extremely helpful in supporting us with our purchase, and even more important when we had a few issues they didn't hesitate to quickly resolve the problems even though were on the other side of the country in WA.
Very professional service and we whole heartedly recommend Disability Shop

Thanks Dave and Julie

29 de maio de 2024
Opinião espontânea

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