Discount Sales 365 Opiniões 

238
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My first purchase. I bought some watercolour sets. I thought the products were great, brilliant pricing, and good service. Everything arrived as described, and promptly. Good communication and cl... Ver mais

Classificada 5 em 5 estrelas

Bagged a beautiful brand new pair of Fiskars secateurs at an unbelievable low price. Last one in stock. Arrived in perfect condition. Will check out their website again before looking on Amazon or eBa... Ver mais

Classificada 5 em 5 estrelas

Just to say many many thanks on receiving our Kong dog harness which we ordered from you.The service is very efficient and we were kept informed of delivery from despatch to our door.The product is v... Ver mais

Classificada 5 em 5 estrelas

Quite simply "Discount Sales " delivered the goods: * They had what I had been searching for * with immediate availability * at a highly competitive price The order was sensibly packaged and arr... Ver mais

Informações sobre a empresa

  1. Grande armazém

Escrito pela empresa

Experts in sourcing the brands you love at prices you'll love even more. We sell a little of everything at discounted prices.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

238 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,7

Todas as opiniões

(238)

0 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Disappointing first time

No direct telephone number so had to correspond with emails with delayed responses.

The customer service department didn’t know their own delivery policies regarding next day service so I had to snap shot their T&C’s to show them!

Hermes didn’t despatch on the same day as collection and they had to cancel the delivery within an hour of their proposed time. Frustrating as I was waiting home anticipating the delivery.

Overall disappointing first time using this company.

12 de fevereiro de 2022
Opinião espontânea
logótipo da Discount Sales 365

Resposta da Discount Sales 365

Hi, I'm sorry to hear you feel that way. We did make a mistake in our first email to you, but we did then explain this and refunded the extra charge for expedited shipping as a gesture of goodwill despite still paying and using this service for you and getting your order dispatched in line with our terms that you mention.

We don't operate a phone line to keep our costs down, which is savings we pass on to our customers. I realise this isn't always the most convenient for everyone, but we are proactive in resolving all issues. You sent your first email at 21:49pm on Thursday 3rd Feb and we replied at 10:34am the next day, and we swapped a few more emails and resolved the issue on the same day. We pride ourselves on good customer service and low prices and we've found this is close to the right balance, but we're always trying to improve.

I'm sorry to hear that Hermes weren't able to deliver on the day they advised. If you want to message us, we'd be happy to feedback to them. The vast majority of orders are delivered seamlessly, but occasionally delays do happen in which case we advise customers to let us know so we can look into the matter.

Thank you for taking the time to leave us feedback, and thank you for shopping with us.

Classificada 5 em 5 estrelas

As an online seller should be ...

As an online seller should be, quick efficient, price good, delivery expectation met. The product I purchased (extending straws) were better than expected in quality and function. Having lost proper use of one side of my face drinking from cup / glass difficult the straw does what is needed.

5 de fevereiro de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Happy with my purchase

Happy with my purchase. A minor issue about communication with the carrier but all sorted quickly and the delivery was prompt. Thank you!

1 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

LED Torch

I received a lovely torch which I could not get to work. I emailed the company who resolved the problem for me. The instructions on the packaging were not made clear by Ring, the makers of the LED torch. Discount Sales kept me up-to-date while they were resolving the problem. I am now a very happy customer and will use Discount Sales again

10 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The company is brilliant

The company is brilliant. Great prices (at most half what amazon would charge), they get your order sent off fast, they probably need to remember to send the tracking numbers on the emails to the customer. I had a slight issue with Hermes, however contacted the seller and even though I didn't need them to do anything in the end they were fast at replying. I would 100% use them again and I'm going to keep an eye on their site for anything else I may need.

10 de janeiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Order Number 32173.

Order Number 32173.
Three days ago, when a review was solicited by Discount Sales 365, I wrote that I was still wainting for the items to be delivered.
I received a reply saying that it would be looked into. Nothing subsequently happened and the order is still not received on 24/12. It is now too late and I have been forced to go out and buy from another source today. I have emailed asking for the order to now be cancelled and a refund processed, and requested a confirmation reply.
This email has not been answered. This I'm afraid just adds to the negative impression of this company.
Overall not a happy experience hence one star

24 de dezembro de 2021
Opinião espontânea
logótipo da Discount Sales 365

Resposta da Discount Sales 365

Good evening John, thank you for your feedback. We take it seriously as this helps us to improve. We did message you to explain that we had contacted the courier who asked for some time to look into the matter. Given the time of year and the level of demand, this process is unfortunately taking longer than usual (and we actually still haven't had a definitive answer to what happened to your parcel) but we try to hold ourselves to a high standard, so a full refund was issued rather than making you wait any longer. We are sincerely sorry for the inconvenience this caused you.

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