Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really great customer experience. A slight hiccup in delivery, I’d scheduled the delivery date, but didn’t get email/ text confirmation (so forgot). Jump forward to delivery day, I got a call an hour... Ver mais

Classificada 4 em 5 estrelas

Great sales team, good products, great price, all let down by the delivery team. I wasn’t here to receive the goods due to the team running late, they had good instruction but left almost everything... Ver mais

Classificada 1 em 5 estrelas

Dreadful company. DO NOT BUY FROM THEM, THEY ARE TOTALLY UNRELIABLE, DO NOT DO WHAT THEY PROMISE. I bought an electric bed base and also paid an extra £121 for it to be assembled, packaging taken away... Ver mais

Classificada 5 em 5 estrelas

Ordered single divan set for a relative on a fixed income. Excellent price compared to major retailers where prices are a least double for the product needed. Had to wait a while for delivery bu... Ver mais

Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de camas

Escrito pela empresa

Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself. We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs. Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty. Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep. All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

412 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 5% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great!

Delivered on the day requested, friendly and efficient delivery drivers and installers! Thank you

15 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Came in time

Came in time. Nice sleep with new Royal poket sprung single mattress. Good quality. I'm very happy.

14 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful ottoman divan bed with head and foot boards

This process was easy from ordering to delivery. The guys that came to deliver were very friendly and smiley. It was a very hot day and they worked very hard. They removed two adjustable single beds and mattresses, brought in the new bed and assembled the bed and took the rubbish away.

The only small criticism I have was that I was not sent tracking or delivery information. It was only when I asked in a message that I was told. Having said that the delivery was very quick and on a Sunday. Will definitely use again should the need arise.

13 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, from Divan factory Outlet

Great company to buy a bed from, free material swatches, then ordered bed last week it arrived today, good quality product well wrapped and delivered by two friendly men who carried it up stairs to a room of my choice. Cant fault Excellent

11 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy company to deal with

Easy company to deal with. Kept informed with delivery days and times. Delivery guys were very pleasant Great price for headboard. Would use Divan Factory Outlet again and would recommend too.

9 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Making a purchase a pleasure.

The most straight forward easy purchase from start to finish. The bed was a good price. The communication was on point. From confirmation email, to delivery day and time slot. The 2 couriers were amazing and friendly and went above and beyond. So friendly. The bed is lovely and I will most definitely be using the company for all future purchases. Highly recommend 👌. Thank you.

23 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Bought a divan bed with truckle with…

Bought a divan bed with truckle with Worcester mattresses. Excellent product. Delivery experience could've been better. However the two gents who eventually made the delivery could not have been better. One star deducted for a) lack of clarity on website when ordering. No indication of extended delivery time because I live in central Scotland, b) lack in of updates in a timely manner after first failed delivery. Delivery team saved you. Thanks guys
Dougie Stewart

21 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect order

Customer service was great.
Ordering was a breeze, was perfect exactly what I ordered.

18 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

false advertisement

the bed came on time, however. the colour is not at all what’s seen and advertised on the website. i ordered a bed of what looked like a forest green. and got a bright emerald green. never understand why people misadvertise their products. maybe because they have this stock already and know not many would want this colour…

whatever the name is. that’s not the point. it’s that in the displayed image — the colour of the bed looks so different from the actual bed. please, display what your products looks like accurately

19 de junho de 2025
Opinião espontânea
logótipo da Divan Factory Outlet

Resposta da Divan Factory Outlet

Hi Tiger Law

Hope you are doing well. The colour you selected is emerald green and it does says "emerald". We only do one green colour and that's emerald green. You place the order after looking at the colour. We delivered the right colour. We don't know why your are saying we delivered the wrong colour and it was in stock. You haven't checked with us or asked anything. We are very sorry it's not the colour you looking but we have only one green emerald colour and we sent the right one.

Thank You

Classificada 5 em 5 estrelas

They did a wonderful job

They did a wonderful job. They even took it to a different address for us as we put the wrong address in. Can not say a bad word about them

14 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Brillaint! Absolutely nothing bad to say about the…

Absolutely nothing bad to say about the bed, delivery, the delivery drivers or the delivery time. Even though it was quite late when they managed to get all the way to my house they still tried there hardest to provide brillaint customer service and generally just being kind polite and funny. the quality of the bed brillaint it is everything I wanted. The price is extremely affordable considering the horrific prices of beds these days. Absolutely brilliant company definitely will be recommending to friends and family

10 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service from a local family…

Excellent service from a local family run business. Guys went above and beyond to get the mattresses and beds into the right room even though they did t have to. They wanted to make sure the customer was happy! Thank you!

9 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent quality!

The quality of the bed divan we purchased is fantastic! Coupled with the fact that there is a choice of ordering it with continental drawers, this makes the divan the perfect choice for anyone who has bedside cabinet (I can still open the drawers without moving the bedside cabinet!).
The customer services have been extremely helpful.
Overall, very happy customer!!

3 de junho de 2025
Opinião espontânea

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