Dixon Commercial Investigators Opiniões 120

I rarely leave reviews like this, but my experience with this company has been extremely disappointing and others should be aware.

I engaged them to assist with a collections matter and paid upfront for their services. Initially, expectations were set around communication, follow-up, and progress. Unfortunately, none of that materialized.

Over the course of the engagement:

Communication has been virtually nonexistent
I have not received meaningful updates in 6–8 months
There has been no clear evidence of progress on my file
Despite this, I’ve been asked for additional fees

To make matters worse, their contract includes an automatic renewal buried in the fine print. That renewal went through, and I’m now paying for another term without having seen any value from the first.

At a minimum, I expected transparency, regular updates, and accountability. Instead, I’ve experienced silence and ongoing billing.

I would strongly caution anyone considering their services to review the contract carefully, especially the renewal terms, and to set very clear expectations around communication and deliverables upfront.

Based on my experience, I cannot recommend this company.

We received a proposal from a sales associate regarding the management of our collection activities. fees for collections $2,500.00 for their services. However, it has been noted that there is no direct point of contact available for addressing issues; we are advised to communicate exclusively via email. Although multiple emails have been sent, responses may be infrequent. Furthermore, we have observed that their invoices are often unclear, and pricing for invoices can vary unexpectedly. Overall, we have found their level of professionalism to be inadequate, and their telephone interactions reflect a condescending tone.

Erika Mokren, Samantha Culp , Spencer Schmor are a bunch of unprofessional comedians who were harassing me for an unverified debt of 92000with an interest which was very flimsy just ignored their calls and was laughing at the voicemails they left

They were following up with me for a debt which I never owed and they did not even provide the original contract I signed with the provider in the first place

Sam Culp - a customer service rep, has to be the worst human I have ever encountered. She called me in 2025 demanding I pay $1,700 for an unpaid debt owed as rent to an address I never lived in. I tried explaining to her that I never lived there and that they have a wrong person. She yelled threats at me that she could see my credit was in good shape and she would ensure she ruins it.

She proceeded to call the community organization I volunteer at and contacted random people from my LinkedIn profile claiming that I owed her company some money.

In 2026, I noticed a collections report on my credit from Dixon for $1600. I called Dixon and spoke with Samantha. She was unbelievably uncouth. Interestingly, she now claimed that I owe her company $2,500. She wouldn’t let me speak and literally yelled that I either pay the $2,500 or “get off her phone.” AND SHE HUNG UP.

I genuinely was interested in resolving this mistake, however, seeing as Samantha is dedicated to constitute herself a nuisance, I will enjoin her in this endeavour.

Stay away from this business its just a trap dont waste tour time and money.
Its not business its a family of scamers

We engaged Dixon Commercial Investigators in February 2024 to assist with collecting three debts on our behalf. Despite their engagement, they did not recover any funds for us.
One account even had a prior LTB judgment of $1,974 payable. Dixon repeatedly requested that we proceed with “Phase 3” action to report the debtor to our credit bureaus to encourage payment. We received numerous emails, calls, and letters regarding this, and eventually responded “YES” by email simply to stop the repeated communications.
During this process, Dixon invoiced us $440.25 for commission on funds that had been received years prior to their engagement — an amount we formally dispute as a clerical error. We were concerned that much of their insistence on Phase 3 appeared to focus on generating additional fees rather than successfully recovering funds, as they had not recovered anything on the accounts aside from our initial payment.
We offered to settle 50% of this disputed amount pre-interest, which was declined. During a phone call on January 20, 2026, a representative indicated they could report the disputed debt to our credit bureaus even without a court judgment.
We formally disputed the invoice and terminated all dealings with the company, requesting written confirmation that post-termination payments would go directly to us. Based on this experience, we cannot recommend this company.

Hired this group of the most useless people I have ever come across in 30 years of business to collect $36,000.00 on a debt that I had already got a judgement on. Over the course of an entire year I received O help but did get a letter 6 months in stating the stuate of limitations was running out and I needed to send them more money 365.00 plus 2500 to get a default judgement and probably 1000 for a trial. I ALREADY HAD AJUDGEMENT. You cannot speak to anyone at the company as the receptionists are extremely ignorant and will not pass you off to anyone. They make you do eveythng via email but do not respond. After 9 months pf constant phone calls and emails by me I finally spoke with a manager who said they woud make sure that I would get someoen to proceed. Shane stepped in for a couple of phone calls and said he was making my collection a priority. I asked him to proceed to have my judgement enforced. Then he vanished and once again could not get a response either verbal or in writing as to what was happening with my account. Then low and behold I received another letter in Sept almost one year after I started and they wanted another 1,124.35 for a membership renewal. They have no intenetion of trying to collect any of your money they just drag out your account so they can keep sucking money out of you. Please do not give these cons one penny of your money . You are never going to get any of your collection back

Paid this company over 7 k to collect debt on behalf our company. They missed the time by statue of limitations. Never represented us or started the court process. Would have been better off doing it ourselves. Not to mention they lost all our paperwork and folders with years worth of work done by previous lawyers including exhibits, transcripts etc. Stay away from these crooks.

SPAM SCAMMERS - don’t fall for it!!!

I received a voicemail from this company which then I called back and spoke with uh Lisa who essentially bullied me into making a payment. Her approach I found to be very rude arrogant condescending. I feel procedures were not followed and my rights were violated.

0 stars.
Appalling and unprofessional experience.
I was contacted by Danielle MacWhirter, and the call quickly became verbally abusive. She refused to let me explain my situation and began to bully and belittle me after I mentioned that I had signed papers for a consumer proposal. When I asked to speak to her superior, she flat-out refused and told me that I “didn’t understand what no meant.” When I explained that I have rights, she told me that I didn’t.

As a young mom of three living with a disability, I was deeply hurt and shaken by how I was treated. No one deserves to be spoken to this way, especially when trying to handle their debts responsibly. I hope management takes this seriously and addresses the lack of respect, compassion, and professionalism shown by their staff.

The company should not allow this person to represent them as she has no idea how to treat people and as a woman I am extremely disappointed that I was treated this way and especially by another woman. Extremely disgusting behaviour Danielle. You should be ashamed of yourself. This company pays their employees to abuse people.

I got a phone call from these collection agents looking for my wife. I ended up speaking with Danielle who was so rude and ignorant speaking to me with such a snotty condescending tone. She was honestly the biggest
C yoU Next Tuesday. She called my number because we used to share a phone and apparently some how Danielle got it and called me although recently my wife got her own phone and phone number. My wife's cell phone provider did a credit check and I think that's how Danielle got my number. So I asked Danielle what this call is about and she told me that "it's a 'personal' matter." Then she asked for my wife's number to which I replied back "No-can-do Danielle, because see it's her 'personal' number"😂 I told her "since we're married-my wife's debt is my debt and that makes it my 'personal' business too! The funny thing about all of this is that my wife just paid off all of her debts and so did I. We owe nobody. My wife's credit score restarted at 612 and she was able to open up a new bank account and got approved for a credit card already. So these idiots are clearly scammers and it doesn't suprise me one bit seeing as they aren't acreddited with the BBB and have such horrible reviews on every single review website. My 1 star is far too generous! Hey Danielle here's my wife's number 1-800-382-5633-
Look at what the letters that are assigned to each number and you spell it out. Here's a hint 🖕

Arrogant, rude, condescending and a bunch of other C words. Have documents that supported my side of the situation. SAM CULP (CU*T) the agent said it was irrelevant and saying that I was owing a certain amount. Explained to her I asked her client MULTIPLE times for email quote that was not provided and that I felt I was being scammed. She in end tried to turn it on me and saying I was trying to scam them. I offered her double the amount that was verbally agreed to settle the case and she belittled my amount which was 80% of what she offered.

would give them a minus review if that's possible. Couldn't collect a cent of the over 50,000 we were owed but suggested to pay extra to send a "strong letter"...right.

Please don't waste your money or time hiring these people to collect you debt. They are a joke and a rip off . Hired them to collect $20k . After a year of not being able to get ahold of anyone, for an update on progress, and only get responses by email they collected nothing . Nor were they able to show any proof that they had actually tried . We handed the deb off to a para legal and Dixon charged us their fee because they lost the biz - $4500 and we had to pay them or they would have soiled our credit rating ...................RUN

Received a voicemail from this collections agency. Panicked, called back, was informed I do not owe anything they were enquiring about accounts on my behalf. Informed them they most certainly have the wrong person as I have never sold products or services above board in my life.

calling and threatening people when no debt is owed. they have the wrong person. the reviews by everyone suggest this is common practice. report to all agencies with documentation.

Again and again, horrible company, does not have enough to do, called us again and again, even we send them a letter NOT to do so!

Our experience with Dixon Commercial and Emerson has been nothing short of a nightmare. We paid $1,630.13 for their services, yet they failed to take any action or fulfill their contractual obligations. Despite multiple follow-ups, they have completely ignored our requests for a refund.

This company operates in bad faith, making false promises and misleading customers into paying for services they never intend to provide. Their lack of professionalism, accountability, and communication is appalling.

We are now in the process of filing formal complaints with consumer protection agencies in Ontario, Alberta, and British Columbia for deceptive trade practices. If you value your time and money, stay far away from this agency!

#Scam #Untrustworthy #PoorService #Avoid

"My experience with DIXON has been frustrating. The presentation I received over the phone and by email was vastly different from what I encountered in the office, leading to confusion about the terms of the contract. After signing the agreement, I found that the actual services did not align with what was promised.

Communication has been poor both over the phone and by email; I often feel like my questions go unanswered, and follow-ups are lacking. Instead of solving initial problems, I find myself facing even more issues. Until now, I could not cancel my contract or get a refund for my membership. I cannot recommend this company due to the lack of trust and support. Proceed with caution if you choose to work with them."