DLG staff were very professional and courteous. The standard of their work can be highly recommended. The repair to our car was completed in good time and the finish was exceptional. The car had been... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoHolder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ Aldershot, England, GB
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Leia as opiniões dos outros
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristi... Ver mais
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Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and... Ver mais
A empresa respondeu
Had a query about a previous repair. Photos were sent yesterday afternoon, this morning Steve called, I managed to drop in & my car is sorted…. And it’s only just gone 9am!! Fabulous professional... Ver mais
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Informações sobre a empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contacto
Holder Road, Unit 5, Blackwater Valley Industrial Park, GU12 4PQ, Aldershot, England, Reino Unido
- 0345 3015087
4,6
Excelente
404 opiniões
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Good collection and delivery timing
Good collection and delivery timing - without a hitch
3 de outubro de 2024
Speedy service
Good speedy repair car collected and returned within original time estimate. Repair tracker updated progress
8 de outubro de 2024
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Not happy with the service
DLG Auto service person collect and drove my vehicle from my home. In return, after service/repair, i got my vehicle in tow saying that
1. Tyer thread depth is not in legal limit(Which i am not aware of and it passed the MOT almost 9 months back).
2. Another Tyer got punctured (This was repaired almost 3 months back and i never had any issue after that).
Delivery person suggested me to change both tyers, until then vehicle will pulling on one side. I changed both tyers and did 4-wheel alignment. After doing that also i am seeing vehicle is pulling one side. I called the garage two times, they say like they will call me on what to do next but i never get any call back. I have another service pending in couple of months, i am planning to get it repaired from outside. When i gave the vehicle to you initially, i don't have this problem. In return after the insurance claim, i got my vehicle with new issue. This new issue i am suspecting that repair is not good.
24 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
We understand your frustration with the recent service experience. We appreciate you bringing this to our attention and will look into this matter further. We value your business and strive to provide a positive experience for all our customers.
Excellent service
Excellent service from start to finish. They called me about half an hour after I reported the accident I’d been involved in to Direct Line, to arrange collection. Explained all that would happen and gave timescales which were met. Car came back like new. All staff I spoke to were very friendly and understanding.
6 de setembro de 2024
Opinião espontânea
Resposta da DLG Auto Services - Aldershot
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service excellent from start to finish. We strive to provide prompt and efficient service to our customers, and we are glad that you found our communication and timescales to be clear and accurate. We are also pleased to hear that you were happy with the quality of the repair work and the friendliness of our staff.
Resposta da DLG Auto Services - Aldershot
We're so glad to hear that you were happy with the repair and the prompt service.
poor quality service
Car held 4 weeks longer than first said buy absolutely no communication at any point to say why, or to update completion date. At came back dirtier inside and out than when it went in.
17 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct
Resposta da DLG Auto Services - Aldershot
Thank you for the 5* review
Good service & repair of my vehicle
Everything went smoothly and the people from DLG were all friendly and polite. I should have been contacted by an assessor after my car was collected but I did not receive a call about the likely cost of the repair. This is the only reason why I gave four stars, it otherwise would have been five.
10 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
We appreciate you taking the time to share your experience. We're glad to hear that you found our team friendly and that the process went smoothly. We understand your frustration about not receiving a call regarding the estimated repair cost. We strive to keep our customers informed throughout the process and will review our communication procedures to ensure this doesn't happen again.
Not Professional, Don't use them
This company replace my front bumper and work was not done properly, there was a gap between side wing and new bumper. 2ndly number plate was fixed with ordinary double tap and I lave to get a new one.
10 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact them direct
Just had our car returned fromDLG Auto…
Just had our car returned fromDLG Auto Services.
What an amazing job they have done, like new again.
From start to finish, from delivery of a courtesy car by a lovely lady to speaking to men at the garage, and then our car being returned clean and shiny by Dave.
I would recommend DLG to anyone.
28 de agosto de 2024
Opinião espontânea
Resposta da DLG Auto Services - Aldershot
We are so pleased to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we are thrilled that you were impressed with our team, from the courtesy car delivery to the final handover. We are proud of our commitment to delivering high-quality service and appreciate your kind words.
Excellent customer service
Excellent customer service, fast turn around and clear information. Five star service.
9 de setembro de 2024
Opinião espontânea
Resposta da DLG Auto Services - Aldershot
That’s great to hear, thanks so much for taking the time to share your experience.
Great communication with the company
Great communication with the company. Work done quickly and to a high standard. I would definitely recommend.
3 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
We appreciate your kind words and are thrilled to hear about your positive experience. Your satisfaction is our top priority, and we're glad you found our communication and work to be of a high standard.
Resposta da DLG Auto Services - Aldershot
We appreciate your kind words and are glad to hear you had a positive experience.
Car repair after and accident
Had an accident on the wednesday, car picked up the next Monday and back with me on the friday. Very smooth process.
3 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
We're glad to hear that you had a smooth experience with our service. We appreciate your feedback and are happy to know that we were able to assist you during a difficult time.
Top quality repair service
Car repairs were top quality and finished a couple of days earlier than estimated. Collection and delivery dates were agreed in advance and the team called on the day when en route. Ideally a shorter delivery/collection slot (morning/afternoon rather than 8am to 5pm) would help with planning my day.
3 de setembro de 2024
Resposta da DLG Auto Services - Aldershot
We appreciate your kind words about the quality of our repairs and our team's efforts to complete the work ahead of schedule. We understand the importance of clear communication and appreciate your feedback regarding the delivery/collection time slot. We will take your suggestion into consideration as we strive to improve our services and make the process as convenient as possible for our customers.
Courteous, Communicative and Classy
From the first contact to the last, DLG's drivers, repairers and admins took the stress completely out of the repair part of a nuisance insurance claim. They delivered the courtesy car and our pristinely fixed car exactly when they said they would. Thanks especially to Steve the driver for going the extra mile, to Wendy and Dave for making things easier and kudos to the artists who fixed the car up so that the damage is completely unnoticeable.
28 de agosto de 2024
Opinião espontânea
Resposta da DLG Auto Services - Aldershot
We are so pleased to hear that you had such a positive experience with our team. It sounds like our drivers, repairers, and administrators went above and beyond to make the repair process as smooth and stress-free as possible. We are particularly happy to hear about the positive interactions you had with Steve, Wendy, and Dave. We strive to provide exceptional customer service, and it's rewarding to hear that our efforts were appreciated. Thank you for taking the time to share your feedback.
Excellent!
Excellent service and repair received via an insurance claim on my vehicle with regular updates and communication throughout. First class! Many thanks.
12 de agosto de 2024
Resposta da DLG Auto Services - Aldershot
Thank you for your kind words! We're thrilled to hear that you were happy with the service and communication throughout your insurance claim. We always strive to provide our customers with a positive and efficient experience, and we're glad that you found our service to be first class.
Courteous and caring service
Courteous and caring service, car collected and dropped back conveniently with continued communication and updates, repair work to car was impeccable and car returned clean and gleaming inside and out, thank you DLG
20 de agosto de 2024
Resposta da DLG Auto Services - Aldershot
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service convenient and that you were impressed with the quality of the repair work. We strive to provide excellent customer service and are pleased that our team met your expectations.
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