The team at DLG were excellent throughout the process of taking my damaged car into the workshop,keeping me updated with the repair Works being carried out and delivering it back to me in fantastic c... Ver mais
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Leia as opiniões dos outros
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver mais
A empresa respondeu
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver mais
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver mais
Informações sobre a empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contacto
Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido
- 03458353737
4,6
Excelente
246 opiniões
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Very professional team
Very professional team, good communication all the way from start to finish fixing my car after an accident. I would recommend them anytime.
11 de março de 2025
Great service
Great service from a friendly and professional team. And top quality workmanship too.
7 de fevereiro de 2025
Opinião espontânea
Wholeheartedly recommend DLG Auto Services
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly & professional.
The car had been perfectly prepped for collection.
I would certainly recommend their services.
4 de fevereiro de 2025
A little bump sorted
Fast response, fast (but good) repair. You wouldn't know I'd had a bump plus a decent loan car. What's not to like?
22 de janeiro de 2025
A very professional team-great…
A very professional team-great communicators and approachable. A smooth pick up/drop off.
Happy to do business with them.
16 de janeiro de 2025
Opinião espontânea
Fabulous communication and customer…
Fabulous communication and customer service dealing with repairs due to a hit and run accident. Lovely people and seamless service including pick up and drop off.
31 de dezembro de 2024
We we kept appraised of how the…
We were kept appraised of how the repair progressed at all times.
10 de dezembro de 2024
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Lies and returned an unsafe van to drive.
Lied about waiting for parts to repair to my van.
Back doors do not align up.
Never checked the rear axle tracking as claimed. Never took the wheel off to check. I have evidence.
Never addressed the stuck handbrake warning light on dash as notified. Collision side.
Still pulling badly to the LHS, as rear wheel/axle issue.
Drove it back and returned like this unsafely. Could of caught fire.
Their courtesy car was undrivable as over revving, they still hadn't fixed it, after 10 days of notified them, returned it.
Appalling service from a kitemark company.
Complaints started with my insurance company and legal assistance started.
22 de novembro de 2024
Opinião espontânea
Resposta da DLG Auto Services - Aylesbury
We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
car repairs
everything was fine ,no problems , kept me up to date on progress , time and date of return . Car as good as new . Thank you .
26 de novembro de 2024
EXCELLENT SERVICE FROM START TO FINSH …
EXCELLENT SERVICE FROM START TO FINSH ALWAYS KEPT ME INFORMED ALWAYS VERY HELPFULL AND A EXCELLENT REPAIR THANK YOU DLG AYLESBURY
29 de outubro de 2024
Bbeyond excellence!
DLG were beyond excellent. Their friendly staff kept me well informed throughout my cars repair and expected date of completion. They delivered the car back to me in a clean condition at a time that suited me.
.
15 de outubro de 2024
Very efficient service we were kept…
Very efficient service we were kept informed at all stages
8 de outubro de 2024
The service was very good
The service was very good. Excellent.
Time waiting for parts seemed a little long, but the I have no idea of the process!
24 de setembro de 2024
Resposta da DLG Auto Services - Aylesbury
We appreciate your kind words about the service. We understand that waiting for parts can be frustrating, and we strive to make the process as efficient as possible. We're always looking for ways to improve our service and appreciate your feedback.
Efficient collection and drop off
Efficient collection and drop off. Good communication on the progress of my repair which took longer than hoped due to availability of parts
24 de setembro de 2024
Resposta da DLG Auto Services - Aylesbury
We appreciate your kind words and are glad to hear you had a positive experience with our service. We understand that waiting for parts can be frustrating, and we strive to keep our customers informed throughout the repair process. Thank you for choosing us for your repair needs.
Pickup and dropped of car
Pickup and dropped of car, good quality of workmanship.
17 de setembro de 2024
Resposta da DLG Auto Services - Aylesbury
We appreciate your kind words about our service. We're glad you were happy with the pickup and drop-off process, as well as the quality of our work.
I was treated as a human being…
I was treated as a human being throughout which is rare nowadays.
There had been a minor glitch by the Insurance company about getting the car in for repair, which was sorted in double quick time by DLG.
The car was ready for collection ahead of time and had been returned to Showroom condition and gleamed in the sunshine.
I cannot fault them from start to finish.
17 de setembro de 2024
Resposta da DLG Auto Services - Aylesbury
We are so pleased to hear that you had such a positive experience. We strive to treat all of our customers with respect and care, and we are glad that you felt valued throughout the process. We are also happy to hear that the minor glitch with the insurance company was resolved quickly and efficiently. It sounds like your car was returned in excellent condition, which is always our goal. Thank you for taking the time to share your feedback.
Regular updates on the progress of the…
Regular updates on the progress of the work.
10 de setembro de 2024
Resposta da DLG Auto Services - Aylesbury
We appreciate your kind words and are glad to hear you're satisfied with the progress updates.
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