The team at DLG were excellent throughout the process of taking my damaged car into the workshop,keeping me updated with the repair Works being carried out and delivering it back to me in fantastic c... Ver mais
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Leia as opiniões dos outros
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Ver mais
A empresa respondeu
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Ver mais
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Ver mais
Informações sobre a empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contacto
Rabans Lane 9, HP19 8RT, Aylesbury, Reino Unido
- 03458353737
4,6
Excelente
246 opiniões
Pede aos clientes que escrevam opiniões
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Prompt collection and delivery of…
Prompt collection and delivery of courtesy car. My own vehicle returned whilst awaiting parts from overseas.
29 de novembro de 2023
Great service with very helpful staff.
29 de novembro de 2023
Fantastic service
Fantastic service. Kept me updated throughout the process.
Thank you
15 de novembro de 2023
Great Service and quick to turn around…
Great Service and quick to turn around the repairs and excellent finish.
15 de novembro de 2023
Very good service
The communication from DLG was very good throughout, and I am very pleased with the repairs to my car. The repairs were completed more quickly than I was expecting.
28 de setembro de 2023
This company kept me informed of the…
This company kept me informed of the progress of my vehicle
8 de novembro de 2023
Easy to deal with with helpful polite…
Easy to deal with with helpful polite attentive staff.
6 de outubro de 2023
A thorough service.
I was satisfied with both the communication and work carried out.
Although I wasn’t sure, even following the call to let me know about it, why the front nearside tyre needed to be replaced. The damage to be repaired was the result of a very low speed, low impact minor collision while parking, And the tyre was not affected. I did explain that if it was absolutely necessary, I would normally prefer to put two new tyres on the front at the same time, but that didn’t seem to be an option.
2 de novembro de 2023
Outstanding service and professionalism
2 de novembro de 2023
Great easy company to deal with
Great easy company to deal with, from arranging collection of my vehicle to delivering my vehicle. I was kept up to date with each and every step of my repair. Would highly recommend using DLG to anyone wanting a repair
2 de novembro de 2023
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Disliked the vehicle returned with…
Disliked the vehicle returned with dirty steering wheel and polish left in areas of body work also small though visible dent mark in new rear bumper
25 de outubro de 2023
Resposta da DLG Auto Services - Aylesbury
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very helpful and competent
Very helpful and competent. Keep me up to date with the progress of the repairs on my car. Very happy with the quality of the work done even though it took a month for completion.
4 de outubro de 2023
Kept me updated
Kept me updated
Very professional
My car was delivered on time as agreed
4 de outubro de 2023
Keept me updated on the repairs
21 de setembro de 2023
Took all the stress away
Took all the stress away, both communication and service were excellent.
21 de setembro de 2023
Car repair review
Excellent service, kept me very well informed throughout, every member of staff I spoke to were both helpful and friendly. The quality of the repair to my car was amazing. Would happily recommend this company.
5 de setembro de 2023
Brilliant
Efficient, helpful and the car was polished to perfection when I collected it.
14 de setembro de 2023
Long wait
My car went to DLG after an accident in April and I was without it till the end of August, there was a problem with sourcing a part and I can understand this ! with the current problems this wasn’t the issue it was the last of contact that was annoying it was having to chase them on a daily/weekly basis to check up on it.
When I did finally get it back one of the air vents in the dashboard was broken but there was no way it was staying with them for any longer so I have sourced and fitted a new one at my own expense
23 de abril de 2023
Resposta da DLG Auto Services - Aylesbury
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
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