DLG Auto Services - Barnsley Opiniões 

357
•
TrustScore: 4.5 em 5

4,3

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver mais

Classificada 5 em 5 estrelas

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver mais

Classificada 5 em 5 estrelas

1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver mais

Classificada 3 em 5 estrelas

They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido

  • 0345 3030336

4,3

Excelente

TrustScore: 4.5 em 5

357 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(357)

348 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Helpful friendly service

The ladies answering the phone calls and the driver who collected and delivered the car was very friendly and helpful. The repair was done sooner than the original estimated time. However, after I got the car back I found the electric control of the driver-side mirror was not working. A technician was sent to fix it. He found that the team who did the repair didn't plug the wire in properly causing it not to work. The team need to be more careful and also need to check that everything is working properly before delivering the car back.

15 de novembro de 2023
Classificada 5 em 5 estrelas

Excellent

Excellent, quick service. Car collected on time and returned in good time. I was updated on progress. Collection and delivery drivers were very good. Great job done on repairs.

8 de novembro de 2023
Classificada 3 em 5 estrelas

Actually still waiting for final…

Actually still waiting for final invoice to be sent to me. It's been a while now

2 de novembro de 2023
logótipo da DLG Auto Services - Barnsley

Resposta da DLG Auto Services - Barnsley

Hi, thanks for your feedback. I'll ask for someone at Barnsley site to get in touch with you about this.

Classificada 5 em 5 estrelas

Absolutely brilliant service!

Absolutely brilliant service from start to finish! The customer service is second to none and the repair was carried out very quickly. My car looks brand new! The courtesy car was delivered to my house and my car was taken away for repair. I was given a brand new automatic courtesy car to drive while my car was in for repair. My car was delivered back to me fully valeted and looking like new. I am so very happy with the service I received from DLG Auto Services and highly recommend them to anyone.

4 de outubro de 2023
Classificada 5 em 5 estrelas

They were very sensitive to people's…

They were very sensitive to people's distress at the time of the accident they also keep their security consistent always asking questions before they mo ved on.they kept me informed and the work is brilliant I can't see any body work broken.absolutely wonderful .

4 de outubro de 2023
Classificada 1 em 5 estrelas

Embarrassingly poor repair

Embarrassingly poor repair
Had to reject the vehicle and it was still on the transporter. The delivery guy was embarrassed to bring it and used his pink pen to circle at least 10 defects. But the spray job was poor.
It was returned back and then I heard nothing!!
I called after a week to be told their ovens were broken and they didn’t know when the new repair would be. Finally got the car back after another week! This time it was better, not great, but better.
I was told their quality guy had left a month ago and had not been replaced!

4 de outubro de 2023
logótipo da DLG Auto Services - Barnsley

Resposta da DLG Auto Services - Barnsley

Hello there, we are sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. I have made the site aware of your comments to prevent similar situations from happening in the future.

Classificada 3 em 5 estrelas

Polite telephone staff but sent my car…

Polite telephone staff but sent my car back without the job being fully completed

4 de outubro de 2023
logótipo da DLG Auto Services - Barnsley

Resposta da DLG Auto Services - Barnsley

Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site to contact you directly regarding this matter.

Classificada 5 em 5 estrelas

Brilliant service

This company was first class from start to finish. Excellent quality job, kept me informed every step of the repair (via text and/or phone call) . Didn’t over estimate a return timeframe and were exceptionally helpful off and when I had questions

5 de setembro de 2023

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