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DLG Auto Services - Barnsley Opiniões 

354
•
TrustScore: 4.5 em 5

4,4

Oficina de reparação automóvel
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Localização

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Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB

•
0345 3030336

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver mais

Classificada 5 em 5 estrelas

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver mais

Classificada 5 em 5 estrelas

1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver mais

Classificada 3 em 5 estrelas

They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Oficina de reparação automóvel

Escrito pela empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informações de contacto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido

  • 0345 3030336

4,4

Excelente

TrustScore: 4.5 em 5

354 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(354)

483 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 4 em 5 estrelas

Let down by online repair status…

Let down by online repair status facility. Car collected on time assessed and update on time scale for repair by phone very quickly, told 5 to 7 days. Unfortunately the online repair status facility did not reflect this at anytime giving time scale in excess of 30 days. This never changed even after a 2 phone to say repair complete and would arrange my cars return. This repair status feature actually ruined my whole experience and I’d rather you did not have it if it only gives fake news.

16 de fevereiro de 2024
Classificada 5 em 5 estrelas

DLG - a great Company to deal with.

The Company manages expectations very well and keeps you up to date every step of the way, from initial collection, repair updates, timelines to final delivery. They were polite and friendly on all interactions with them and it was a pleasure dealing with all contacts. The quality of the repairs was excellent and I was very pleased with the overall service.

26 de janeiro de 2024
Classificada 4 em 5 estrelas

VW Golf Lincoln

Good communication, no issues with collection and return of vehicle. Repair completed to a good standard apart from one part of bumper that wasn’t replaced which was disappointing

26 de janeiro de 2024
Classificada 1 em 5 estrelas

Absolutely appalling service avoid!

Absolutely appalling service avoid!
Do not use their services

Terrible communication and they are not honest

26 de janeiro de 2024
logótipo da DLG Auto Services - Barnsley

Resposta da DLG Auto Services - Barnsley

Hi, I'm sorry to see that you aren't happy with the service that you received. If there is anything that we can look into please contact the Barnsley site directly and they will assist.

Classificada 2 em 5 estrelas

Car arrived with fault parking sensor

Car arrived with fault parking sensor, was not checked, bumper replaced but side trim been damaged but not changed had to go back.

27 de dezembro de 2023
logótipo da DLG Auto Services - Barnsley

Resposta da DLG Auto Services - Barnsley

Hi, I'm sorry that we didn't get it right first time for you, if there is anything outstanding please contact us directly.

Classificada 5 em 5 estrelas

Great service

My car was collected in 2 days and returned 4 days later like brand new fantastic work and a lot quicker than I expected.

19 de dezembro de 2023

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