They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... Ver mais
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They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... Ver mais
A empresa respondeu
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver mais
A empresa respondeu
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Ver mais
A empresa respondeu
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Reino Unido
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Thoroughly helpful and efficient from start to finish. My car came back looking like new
Amazing experience with this company from start to finish. They organised the collection of my car, kept me updated throughout with a link to progress that I could check at anytime. The work carried out is exceptional and I am so grateful for how clean the car was when returned too. Thank you.
Arrived on time, provided courtesy car, great job done quickly.
Delivery and collection of courtesy car was great, repair was great, kept us up to date with repair progress. Customer care was second to none. Thanks very much!
Awful service it took them an over a month to fix the car had to send the car back 4 times and because of that I lost out on over a month of my insurance period and the insurance company would not extend my insurance what a disgrace the garage and Churchill insurance !

Resposta da DLG Auto Services - Basildon
Good afternoon, your recent repairs to my vehicle during September were excellent as was everything else. I have nothing but praise on your professional handling together with progress updates.
Many thanks to you all, T Douglass
Keeping me updated and phoning prior to dropping and asking if it’s suitable time to drop off vehicle and pick up.
always answered phone quickly and very helpful
gave me a finish date and met it
very efficient collect and return system
Good service from initial assessment to return of vehicle.

Resposta da DLG Auto Services - Basildon
Made the car looks like a new car, brilliant paint work, excellent service.

Resposta da DLG Auto Services - Basildon
I had to modify the bumper to allow clearance for to retractable tow hook. I have no doubt they would have taken it back to finish the job properly, but not prepared to have the vehicle off road any longer.

Resposta da DLG Auto Services - Basildon
Gary and his team at DLG Auto Services Basildon Essex
Looked after my car and repaired it well before the estimated time, when the car was returned it was in pristine condition. I'd recommend them to everyone that needs a crash repair centre
5 star for customer care
5 star for service
5 star for workmanship

Resposta da DLG Auto Services - Basildon
They were super helpful and dealt with everything and all the concerns that we had. Collection and delivery of the car was smooth.

Resposta da DLG Auto Services - Basildon
Company kept me updated as promised at the start. Staff are friendly and helpful and deadlines are kept. Only downside is I was promised a follow up call over an issue when car was brought back, this hasn't happened.

Resposta da DLG Auto Services - Basildon
DLG were excellent from get go.
Their communication, from picking up car, communicating with garage and dropping off vehicle was to perfection, they delivered as they promised. The work was perfect alongside there customer bedside manner amazing, they genuinely care about cars and their customers.

Resposta da DLG Auto Services - Basildon
Both the collection and delivery were carried out by very professional and friendly drivers who were both polite and efficient. The car was returned in complete when said and it was clean the repair looked as if nothing has been wrong so, as new. I would definitely recommend DLG

Resposta da DLG Auto Services - Basildon
Amazing experience right through from when the driver collected the vehicle up until it was delivered ,I was kept up to date throughout the repair , would definitely recommend

Resposta da DLG Auto Services - Basildon
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