DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... Ver mais
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Localização
Alterar localização15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB
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Leia as opiniões dos outros
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Ver mais
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My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Ver mais
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Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Ver mais
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Informações sobre a empresa
Escrito pela empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informações de contacto
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Reino Unido
- 03453030431
4,6
Excelente
488 opiniões
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Resposta da DLG Auto Services - Birmingham
That’s great to hear, thanks so much for taking the time to share your experience.
DLG Auto services are absolutely…
DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished.
start to finished. We are truly happy with the services. Keep up you excellent service guys👍👏. I highly recommend your company 👍👍👍
11 de agosto de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We are so pleased to hear that you are truly happy with our services and that your car is as good as new! It's wonderful to know that our staff provided excellent service from start to finish. We appreciate your high recommendation!
Excellent service, very helpful and professional staff. First class repair to my car.
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the way. This helped me to remain calm at a stressful time following my accident.
The drivers who transported my car to be repaired and then brought it back were marvellous. Friendly and very helpful.
The repair was done extremely quickly and to an excellent standard. My car was valeted inside and out, it was like a new car when it was brought back.
I cannot fault the service from beginning to end. I felt so happy with the service that I sent an email to DLG praising the staff, the repair and for giving an excellent service.
16 de julho de 2026
Resposta da DLG Auto Services - Birmingham
We are so pleased to hear about your positive experience during what can be a very stressful time. It's wonderful to know that our advisors were helpful and kept you informed, and that our drivers provided excellent service. We are especially glad that the repair work on your car was done quickly and to such a high standard, making it feel new again. Your kind words and email of praise mean a great deal to our team. Thank you for sharing your feedback.
Communication was good with me
Communication was good with me, but not between insurance company, garage and hire car company.
The car looks great though and overall none of this was a real issue.
7 de julho de 2026
Resposta da DLG Auto Services - Birmingham
We appreciate your feedback and are glad to hear you're pleased with the car's appearance. We understand the coordination between third parties was challenging.
From start to finish I can't thank…
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, they even put a tenners worth of petrol in as it was low, many thanks to you all at DLG.
11 de junho de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're so glad to hear we could assist you from start to finish. It's wonderful that we kept you informed and returned your car like new. Thank you for your kind words.
Superb service from start to finish
Superb service from start to finish. Kept informed of progress at all times. Both drivers who picked up and dropped off car were on time and friendly. Can’t believe how quickly the repair was done. Great to receive such good customer service for a change. Well done!
12 de junho de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're so pleased to hear you received superb service! It's wonderful that our drivers were on time and friendly, and that the repair was completed quickly. Thank you for your kind words.
Multiple visits and time wasted.
My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it in the carpark. Another 2 weeks later they took the car away and gave me a non like for like replacement as apparently they don't have to honour that if they mess up the repair. I finally got my car back and its ok and I cant be bothered to complain any more but its not great.
28 de fevereiro de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We are truly sorry to hear about the difficulties you experienced with your car's repair and the extended time it took. We appreciate you sharing your feedback.
Great admin staff
Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.
28 de abril de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're happy to hear that you were pleased with our admin and repair teams! It's great to know you were kept updated and that you appreciated the valet service.
Car returned with interior damage
Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.
20 de abril de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We regret to hear about the interior damage and your previous issues. We aim for vehicles to be returned in their original condition and will review this situation.
Very impressed with the repairs and car…
Very impressed with the repairs and car returned with full valet, within 1 week. Great service and communication throughout
13 de abril de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're happy to hear that you were impressed with the repairs and the valet service. It's great to know that you received great service and communication.
Couldn't have been better
The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.
13 de abril de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're happy to hear you received impeccable service! It's great to know you were well-informed throughout the repair process and that you were pleased with the car's presentation upon its return. Thank you!
DLG Auto Services did a fantastic job…
DLG Auto Services did a fantastic job on my ford puma car came back looking brand new highly recommend
17 de março de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're happy to hear that your Ford Puma looks brand new! Thank you for highly recommending our auto services; we appreciate your feedback.
Brilliant service from start to finish
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and everyone I saw (or spoke to on the phone) were fantastic. Really good communications all the way through. I was delighted with the service provided and was so grateful for the speedy repair to my car. It even came back washed and valeted. What superstars!
23 de fevereiro de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our communication and the speedy repair of your car. It's great to know you were delighted with the service. Thank you for your feedback!
Car repaired to high standard.…
Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..
10 de fevereiro de 2026
Resposta da DLG Auto Services - Birmingham
We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!
I couldn’t give this company a better review
I couldn’t give this company a better review. They kept us in touch all the way through and I couldn’t recommend them enough. Staff were so helpful and pleasant.
28 de janeiro de 2026
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our staff's helpfulness and communication. Thank you for the recommendation!
Fantastic staff and service
Fantastic staff, kept me well informed throughout. Finished to a very high standard and extra quick.
8 de dezembro de 2025
Resposta da DLG Auto Services - Birmingham
We're happy to hear that our staff kept you informed and that you're pleased with the quick, high-standard work. Thank you for your positive feedback!
ALHAMDULILLAH ALL GOOD
3 de junho de 2025
Very poor communication.
25 de novembro de 2025
Opinião espontânea
Resposta da DLG Auto Services - Birmingham
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.
Great, fast service, polite and professional
Great service! They fixed my car fast. Picked it up from, dropped courtesy car off, then brought it back. Polite, on time, professional. No complaints
19 de novembro de 2025
Opinião espontânea
Excellent service from start to finish
Excellent service from start to finish, brilliant staff all round ie staff on phones, repair staff and delivery drivers, kept you informed every step of the way and always polite and went above and beyond with collection and delivery due to work commitments would highly reccommend this company
6 de outubro de 2025
Opinião espontânea
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