One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Ver mais
A empresa respondeu
Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB
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One mistake let it all down The bodywork repair finish was great Pick up and drop off was great Speed of repair as great But they failed to properly put the interior door panel or the window sea... Ver mais
A empresa respondeu
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Ver mais
Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Ver mais
A empresa respondeu
-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Ver mais
A empresa respondeu
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Reino Unido
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This was a very smooth efficient experience in what was a difficult time
Great company keeping you updated on progress of work. Picked up car from home address & dropped back when work was completed.
Great communication, very clear, prompt, helpful and efficient. Did what they said they were going to do and did it well. Very happy with the service.
Very good friendly and helpful ! And absolutely stress free. My car was picked up and brought back! Highly recommended 👌
Thank you DLG Auto Services for the good communication and swift completion of work on my car.
DLG Auto collected the car for repair when they said they would and returned it as promised 9 days later. The vehicle had been valeted and looked as new. Very pleased with the service.
Too long for the repair, didn't communicate well and vehicle returned with a very dusty interior.

Resposta da DLG Auto Services - Bristol
My car was with DLG for an insurance repair which went fine until it was returned to me scratched. The driver of my returned car said it had been scratched on receiving the car from me.
I had to challenge the reception which they accepted was their fault. I had to chase for a delivery date. It was always me calling them, they committed to calling me back which they never did.no compensation offered

Resposta da DLG Auto Services - Bristol
Was kept well informed alit took much longer than I expected.
They have made an excellent job of my repair work. I have been kept informed through out, any quires have been dealt with. A first class service for which i'm grateful.
Badly let down by inefficiency and communication.
Failure to let the hirer company know that the hired car had been returned led to a man at our door threatening police action. My wife was very distressed.
The repair seems to be very good.

Resposta da DLG Auto Services - Bristol
Kept me informed of everything that was being done on my car from start to finish
Very happy with the work done on the car, helpful and friendly staff
I could not fault any of the processes for repairing my car. Once, the online accident report was completed, I was contacted by DGL Auto Servies with a date for collection. I was regularly informed about the status of the repair. I was happy with the repairs and the work was carried out to a very high standard. They were professional and friendly throughout the repair. Although I had to use DGL Auto Servies, I would highly recommend their services.
The whole experience from picking up th3 car to the return of th3 car went very smoothly
Again, a fabulous service. Car collected and returned on time (with a call from the driver beforehand). Efficient, lovely Admin ladies handled all the arrangements. Car returned looking like new! Many thanks to all.
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