Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Ver mais
A empresa respondeu
Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Ver mais
A empresa respondeu
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Ver mais
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Ver mais
A empresa respondeu
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Reino Unido
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Really good service from start to finish. The door looks brand new. Selected by insurance company and you’ve done and a great job.
Fantastic repair service, was quick and kept up to date throughout the entire repair. You would never know the car was ever damaged.
The only two minor issues I had was the car arrived on a bank holiday weekend on the Friday and they called and left me a voicemail asking me to call them back. I tried calling back within 5 minutes and had an automatic voicemail saying that they were shut for the bank holiday but to leave a voicemail and then it hung up immediately before I could leave a message, I could not speak to them until Tuesday.
I also tried to change my contact number and email on the online portal but it kept reverting back the next day to the default details.
Kept me up to date with the repair getting done on my car, excellent service and workmanship.
DLG regularly communicated with me, regarding progress both through telephone calls and texts. Repairs carried out quickly and my car was delivered early, which was a bonus. Car was valeted internally.
The repair which is of a minor nature was due for completion on 3rd March now on the 8th April the repair is not yet complete with no end in sight. In addition during the repair process the car developed a fault. DGL Auto Services Perth accept no responsibility for this fault and the car has to go to the dealership to rectify this fault.

Resposta da DLG Auto Services - Perth
Rapid and excellent service !
Repairs completed perfectly.
My car returned beautifully clean inside and outside after being transported to and from repair centre in Perth.
Great communication from start to finish, even received update without making call to check in myself, arrived on time when advised and called to pre warn. Brilliant
Good service. Kept up to date with the progress of the my car during the work done on my car. Very friendly staff both on the pickup and return of my car and on the phone
Excellent communication.
Great repair. Car returned spotless.
Would highly recommend.
Good communication by phone and text.
Repairs were of a high standard.
On return car immaculate inside and out.
Good communication. Great quality repair. Polite service.
Staff picking up and delivering car were very helpful and friendly. Communication with company was easy and we were updated on progress. Car was delivered clean and well finished. Very happy with company.
Good communication, good service, polite and helpful staff.
Really informative, pleasant staff who kept me up to date on my repair. Repair was dealt with very efficiently and I would definitely recommend these guys.
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic.
My car was even taken and collected from annual service to ensure I didn't breech the terms of the service plan - outstanding!
Well organised pick up and kept updated on vehicle repair status. Well informed when car was ready to return.
Great service, quick repair and always kept up to date with how the repairs process was going.
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