So friendly,professional and notified me every step of the way. Such a great company and staff thankyou
A empresa respondeu
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So friendly,professional and notified me every step of the way. Such a great company and staff thankyou
A empresa respondeu
Amazing, they did a fantastic job fixing my car door, it looks brand new like nothing happened to it and kept me informed of the progress and they were very polite on the phone, would definitely recom... Ver mais
A empresa respondeu
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Ver mais
A empresa respondeu
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Ver mais
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Vickers Drive North, KT13 0YU, Weybridge, England, Reino Unido
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Couldn't fault the service in any way. Collection, updates and return were first class. Collected Tuesday PM, returned Friday. Couldn't have been better.
First class service from a very efficient supplier
Our car was taken in for repair after being rendered undrivable after an accident. At every stage the service and communication were professional. We were treated well, and the garage was proactive in informing us of what stage the work was at so that we could plan ahead.

Resposta da DLG Auto Services - Weybridge
My partner is the insured and driver of the vehicle and we were both very pleased with the repairs to the car.
I was very pleased with the repair quality and customer service that I received.
They co operate with me very well and done excellent work on my vehicle
Thanks
Dave Paull
Fantastic service from booking the car in for the repair to getting the car back a week later. Exactly the service I expected from such a great company.
Impeccable service from the time I was told the car was to be repaired. the combination of Churchill and DLG was very Impressive ,
I was kept informed about the progress of the repairs. My car was repaired well and delivered to my door.
Did what they said they were going to do.when they were going to do it
We had a great experience with DLG Auto services. They are professional, courteous and very friendly. A rare team, who is genuinely interested in helping their customer.
Car collected promptly. Estimate of time required for repairs mae promptly and repairs carried out on time
Fast, friendly, efficient and quality these are the words I would use and at the end of it all customer satisfaction
They were very efficient and quick to keep us updated as what was happening with our vehicle and when it would be completed.
Excellent communication and customer support
keeping me informed on how the repair is golng and collection and redelivery was great

Resposta da DLG Auto Services - Weybridge
The communication for collecting and returning the vehicle was very efficient. The process for checking on the progress of the repair was very easy. The repair quality could not be faulted.
The turnaround time between collecting my vehicle, repairing it, and handing it over was incredible. I would have appreciated the assessor or bodyshop manager handing the car over to me and explaining the repair, instead of the parts guy driving the car out to me, who knew nothing about the repair.
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